Ecommerce
Glossary

Contextual Understanding

Ad Viewability

AI Chatbot

AI Model Training

AI Training Data

Ads Click-Through-Rate (CTR)

AI-Powered Search

Affiliate Sales

Ads Cost-Per-Click (CPC)

Audience Growth Rate

Average Handle Time

Average Order Value AOV

Average Time On Page

Average Revenue Per Deal

Brand Awareness

Bot Analytics

Brand Equity

Chatbot training

Campaign Attribution

Cart Abandonment Rate

Churn Rate

Conversational Data

Competitive Positioning

Conversational AI

Conversational Interfaces

Conversion Funnel Efficiency

Cost Per Acquisition (CPA)

Cost Per Engagement

Cost Per Lead

Cost Per Click (CPC)

Customer Effort Score

Cross-Platform Support

Cross-Sell Ratio

Customer Data Privacy

Customer Acquisition Cost (CAC)

Customer Engagement Level

Customer Feedback Analysis

Customer Experience

Customer Health Score

Customer Journey Mapping

Customer Relationship Management (CRM)

Customer Lifetime Value (CLV)

Customer Retention

Customer Satisfaction Score (CSAT)

Customer Service Chatbot

Customer Success Management

Customer Support Automation

Deflection Rate

Escalation Management

FAQ Automation

Feedback Loop

First Contact Resolution

Funnel Drop-Off Rate

Helpdesk Automation

In-App Support

Knowledge Management

Leads

Lead To Close Ratio

Machine Learning

LTV CAC ratio

Market Penetration

Net Promoter Score (NPS)

Natural Language Processing

Multilingual Support

Offline Conversions Tracking

Omnichannel Support

Organic Traffic

Proactive Customer Support

Profit Margin Per Customer

Product Adoption Rate

Reactive Support

Referral Traffic

Retention Cost

Repeat Customer Rate

Return On Ad Spend

Return On Investment

Revenue Per Lead

Returning Visitors

Revenue Per Paying User

Revenue Per Visitor

SERP

Conversion Rate for Call-To-Action

Self-Service Portal

Sentiment Analysis

Traffic Acquisition Cost

Ticket Routing

Traffic By Channel

Traffic By Device Type

Up-Sell Ratio

Session Duration

Video Engagement Rate

What is Seo Visibility Score

Website Conversion Rate

User Behavior Analysis

User Experience

Web Traffic Sources

User Retention Rate