The 13-inch MacBook Air with the M5 chip lasts up to 18 hours on a charge.
13-inch MacBook Air: Apple M5 chip with 10-core CPU and 8-core GPU, 512GB SSD, Sky Blue€1.449,00
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Example conversation
The short version
Is Zipchat a good Re:amaze alternative?
Yes, for ecommerce brands that want the AI to sell, not only to answer tickets. Zipchat works in search, product pages, chat and WhatsApp with one memory per customer, on one plan price.
Pick Zipchat: one agent that sells and supports, priced per plan
The difference: Re:amaze adds AI to a helpdesk, Zipchat starts with the agent
Re:amaze is a helpdesk with an AI Agent metered per resolution on top of seats.
Whole journeyPart of the journey
Re:amazeZipchat
Helpdesk firstAgent first
One AI agent
Zipchat covers every step of the customer journey
8/8Zipchat
1/8Re:amaze, plus 2 partial
ZipchatRe:amaze
ZipchatRe:amaze
1DiscoversSocial mediaZipchat, covered: Comments and DMsRe:amaze, not found: Not found
2SearchesSite searchZipchat, covered: Answers in search barRe:amaze, not found: Not found
3EvaluatesProduct pageZipchat, covered: Answers on product pageRe:amaze, not found: Not found
Support and sales on every channel, not only tickets
Answers email in the same thread
Tax and shipping questions get an answer in the thread.
Is tax included?Inbox
AAlex <alex@example.com> to info@istorm.gr Mon 18:40
Hi, is VAT included in the price?
iStorm <info@istorm.gr> to alex@example.com Mon 18:41
Hi Alex,
Yes. Prices on the site include tax. Shipping is free over 49€.
iStorm customer care
Sent · 18:41
Example conversation
Advises in website chat
Product advice with real prices, before the shopper writes to support.
iStorm AIOnline
Should I get the 13-inch or the 15-inch MacBook Air?
Both have the M5 chip with a 10-core CPU. The 15-inch has a 10-core GPU, the 13-inch an 8-core GPU.
13-inch MacBook Air: Apple M5 chip with 10-core CPU and 8-core GPU, 512GB SSD, Sky Blue€1.449,0015-inch MacBook Air: Apple M5 chip with 10-core CPU and 10-core GPU, 512GB SSD, Sky Blue€1.749,00
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Example conversation
Brings back abandoned carts
One message with the MacBook Air and a checkout button.
iStormBusiness account
Alex left the 13-inch MacBook Air in his cart
Hi Alex, you left the 13-inch MacBook Air in your cart. It is €1.449,00.10:42
Complete checkout
Thanks, buying it now.10:44
Example conversation
Answers Instagram DMs
Colour and price questions get an answer in the app.
iStormistorm_apple
10:42
Which colours does the 13-inch MacBook Air come in?Seen
The 13-inch MacBook Air M5 512GB is listed in Sky Blue and Silver, at €1.449,00.
Message…
Example conversation
Answers comments on your ads
Replies in public or in a DM, on every post and ad.
istorm_apple Sponsored
Shop now
2,418 likes
istorm_apple 13-inch MacBook Air with the M5 chip. Up to 18 hours of battery life.
View all 2 comments
A
alex.studies Does it come in Sky Blue?
4mReplyReplied
istorm_apple Yes, the 13-inch MacBook Air comes in Sky Blue, from €1.449,00.
1mReply
E
eleni_p Price?
2mReplyReplied · DM
istorm_apple Sent you the details in a DM.
1mReply
Example conversation
Want to see how Zipchat looks on your site?
Enter your website URL and see real conversations with your products.
Re:amaze vs Zipchat: which is better for Shopify brands?
It depends on the team. Re:amaze is a helpdesk with an AI Agent metered per resolution on top of seats. Zipchat is one AI agent that sells and supports on every channel, built only for ecommerce.
How much does Re:amaze AI cost?
Re:amaze AI costs seats plus $0.85 per resolution. Its pricing page lists Basic at $26 per user a month billed annually. For 5 agents, 1,000, 3,000 and 5,000 AI conversations cost $958.75, $2,658.75 and $4,358.75 a month, against $300, $894 and $1,200 on Zipchat. See Zipchat pricing for every plan.
What are the best Re:amaze alternatives for Shopify?
Zipchat for one AI agent that sells and supports. Gorgias suits ticket queues and Richpanel is an AI-native helpdesk. Zendesk fits multi-industry support and Tidio suits small teams.
Can Re:amaze's AI recommend products?
Yes. Its Shopify App Store listing names product recommendations as an automated response feature (checked October 2026). Zipchat recommends products in chat, on product pages and in the site search bar.
Does Zipchat replace my helpdesk?
No. Zipchat handles first-line conversations and sells, and your team can keep its helpdesk for escalations. Your agents can also take over any conversation from the Zipchat inbox.
Is Zipchat free to use?
No. Test Zipchat with the 7-day free trial, then pick a plan from $64 a month billed annually. Team members are unlimited, so you pay no per-seat fees.
How long does it take to switch from Re:amaze to Zipchat?
Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.
Which platforms does Zipchat support?
Shopify, WooCommerce and Magento. Zipchat reads each brand's catalog, and automated cart recovery runs on Shopify. Other platforms connect order data with an Agentic Skill.
Does Zipchat reply in my customers' language?
Yes, automatically. A shopper who writes in French gets French back, with no language setup on your side.
Can my team review the AI's replies before they are sent?
Yes. Draft mode lets your team approve each AI reply before it goes out, on the channels that support it.
Can my team take over a conversation?
Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.
Last checked October 2026
Full comparison
Zipchat in one sentence
Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.
Covered: Answers comments and DMs on Instagram and Messenger.
Not listedas an AI channel in the pages we read (checked October 2026). Messenger bots from third-party tools are documented.
2Website
Covered: AI agent in your website chat, search bar and product pages.
PartialLive chat is a helpdesk channel. The channels the AI Agent answers on are not published.
3WhatsApp
Covered: Chat and cart recovery on WhatsApp.
Not listedas an AI channel in the pages we read (checked October 2026)
4Email
Covered: Replies to support email in the same thread.
Not listedas an AI channel in the pages we read (checked October 2026)
5Support
Covered: Tracks orders, answers after-sales, hands over to your team.
PartialMerchants manage, modify and create Shopify orders in support and chats. The listing does not attribute this to the AI.
6Memory
Covered: One memory per customer on every channel.
Not foundin Re:amaze's public docs (checked October 2026)
Channels as listed on the pages we read. "Not listed" or "Not found" does not mean Re:amaze lacks it.
Full results table
What Re:amaze publishes compared with what Zipchat publishes
Metric
What Re:amaze publishes
What Zipchat publishes
Automation
Not published
97%+ handled by the AI, under 3% escalate
Sales
Not published
16.4%+ of AI conversations convert into sales, on average across channels
Best case
Not published
Up to 37.8% in chat, one supplement brand
WhatsApp cart recovery
Not published
13% to 39% purchase rate
Scroll sideways for more
Re:amaze publishes no AI resolution or conversion figure in the pages we read. Every figure here is a vendor's own published claim. Each vendor defines resolution differently.
Full side by side table: Re:amaze and Zipchat
Zipchat compared with Re:amaze
Topic
Re:amazeHelpdesk with an AI Agent
ZipchatBuilt for ecommerceOne AI agent
Designed for
Ecommerce support teams
Ecommerce brands that want one agent for sales and support
How it is built
Helpdesk, with an AI Agent added on top
Agent first, deployed on every channel, ecommerce only
Pricing model
Per seat, plus $0.85 per AI resolution
Per reply, set by the plan. Unlimited at a fixed price
Channels with AI
Helpdesk channels are listed (email, live chat, SMS, social, phone, video); the channels the AI Agent answers on are not published
"Not found in public docs (checked October 2026)" means the sources we read do not say. It does not mean Re:amaze lacks it.
Price assumptions and notes
In every row, each AI conversation is counted as one resolution.
Re:amaze: Basic plan, 5 agents at $26 a month billed annually ($130). It includes 5 AI Agent resolutions per user, 25 in total. Extra resolutions cost $0.85 each.
Basic includes 5 resolutions per user, Pro 10 and Plus 20. Re:amaze lists $26 per Team Member a month on its pricing page when billed annually.
Zipchat: about 2.5 replies per conversation, monthly billing, unlimited team members, extra replies at $49 per 250 on Starter, Pro and Scale.
Prices checked October 2026.
How the positioning map was drawn
Horizontal axis: Helpdesk first to Agent first. Vertical axis: Part of the journey to Whole journey. Zipchat's own positioning. Re:amaze is a helpdesk first, with an AI Agent added. The vertical position follows the journey table: steps covered, with partial steps counted as half.
Zipchat plans compared
The five Zipchat plans compared
Plan
Price a month
Billed annually
Replies a month
Extra replies
Starter
$80
$64 a month
750
$49 per 250
Pro
$300
$240 a month
3,000
$49 per 250
Scale
$600
$480 a month
6,000
$49 per 250
Scale Plus
$1,200
$960 a month
14,000
$49 per 500
Unlimited
from $2,100
Fixed price, rate locked for 12 months
Unlimited
No overage
Scroll sideways for more
Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%. See Zipchat pricing.
Footnotes and notes
* Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.
Re:amaze: not found in its public docs (checked October 2026).
Re:amaze: not found in its public docs (checked October 2026).
Re:amaze: memory across channels is not found in its public docs (checked October 2026).
What is the best Re:amaze alternative for ecommerce?
For Shopify brands that want one AI agent for sales and support, the best Re:amaze alternative is Zipchat. Gorgias, Richpanel, Zendesk and Tidio follow, with one neutral line each.
1
Zipchat
One AI agent for sales and support on every channel, built only for ecommerce.
Best for: Shopify brands that want one agent from search to repeat order
