Use case

Turn Browsers Into Buyers, Around the Clock

Most visitors leave without buying. Not because they don't want your product, but because no one was there to answer their question. Zipchat engages them at the right moment, handles objections in real time, and converts hesitation into revenue.

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Trusted by 1,000+ eCommerce brands to grow revenue without growing headcount

Ak Informatica
B-exit
Bau
Caleffi
Campark
CFS
Eprice
Hike
Jackery
lesac
Liforme
Lilly
Nuvio
Police
Shelly
Supermedia
Tropicfeel
Ak Informatica
B-exit
Bau
Caleffi
Campark
CFS
Eprice
Hike
Jackery
lesac
Liforme
Lilly
Nuvio
Police
Shelly
Supermedia
Tropicfeel
Zipchat sales performance
+16.4% Average conversion rate lift
91% Questions answered without a human
+21% AOV for chat-assisted orders
The problem

98% of your visitors leave without buying

Your ads, your SEO, your emails: they all work. People land on your store curious and ready to consider. Then something stops them: a sizing question, a shipping concern, a price comparison they want to think about. No one is there to answer. They close the tab.

Traditional live chat helps when your team is online and quick, but you can't staff 24/7 without burning budget. AI-only chat that can't read context feels robotic and bounces shoppers faster than no chat at all.

The gap is a smart AI that knows your product catalog, reads visitor behavior, steps in at the right moment, and actually sells, not just answers. That's exactly what Zipchat is built for.

How it works

An AI sales assistant that never clocks out

Zipchat is trained on your store data and configured to engage visitors the same way your best salesperson would: proactively, empathetically, and with the right information at hand.

Proactive Engagement

Zipchat detects hesitation signals: long dwell time, repeated product page visits, cart activity. It opens a conversation before the visitor gives up. No popup. A genuine, helpful message.

Real-Time Objection Handling

Shipping cost sticker shock. Competitor comparisons. 'I need to think about it.' Zipchat is trained on your most common objections and the answers that move people forward, without sounding scripted.

Contextual Upsell & Cross-Sell

When a shopper adds to cart, Zipchat suggests genuinely complementary items based on your product data, purchase patterns, and what the customer just told the chat. Not random promotions.

Trust & Social Proof

Hesitant shoppers respond to evidence. Zipchat surfaces relevant reviews, star ratings, and purchase stats ('87% of buyers who asked this question went on to love this product') at exactly the right moment.

Revenue Attribution

Every conversion influenced by Zipchat is tracked. Your dashboard shows revenue per chat, top-converting conversations, and which products the AI is helping sell most.

WhatsApp Sales Channel

Sales happen before the website visit too. Zipchat's WhatsApp channel reaches customers on the most-read messaging platform (98% open rate) with personalised product messages that drive back to checkout.

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Setup

Live in under 30 minutes

No developers needed. Connect your store, train the AI, go live.

  1. 1

    Connect your store

    One-click integration with Shopify or WooCommerce pulls in your product catalog, policies, FAQs, and order data.

  2. 2

    Review AI training

    The AI pre-trains on your store data. You review sample answers and flag anything off-brand before going live.

  3. 3

    Configure engagement triggers

    Choose when Zipchat proactively reaches out: after 45 seconds on a product page, on exit intent, or after two product comparisons.

  4. 4

    Monitor revenue attribution

    Every conversion influenced by Zipchat is tracked in your dashboard: revenue per chat, top products, and full ROI.

  • ✓No credit card to start
  • ✓Works on Shopify & WooCommerce
  • ✓Live in under 30 minutes
Comparison

Before and after Zipchat

Scenario Without Zipchat With Zipchat Zipchat
Visitor has a sizing question at 11 pm Leaves. No sale. AI answers instantly. Shopper converts.
Shopper hesitates on price Bounces to competitor. AI surfaces bundle deal or free-shipping nudge.
Cart abandoned mid-flow Generic email 24 hours later. Chat follow-up within minutes, with the exact product.
Single-item order No upsell attempt. AI suggests complementary product. AOV rises 21%.
Return visitor from retargeting ad Same static storefront experience. Greeted by name, picks up where they left off.

Ready to start converting more visitors?

Free plan available. See results in 7 days.
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FAQs

Common questions about Zipchat for sales

How does Zipchat know when to start a conversation?

Zipchat monitors behavioral signals in real time: time on page, scroll depth, product page revisits, cart additions without checkout, and exit intent. You control which signals trigger a proactive message and at what threshold. The defaults are tuned to engage shoppers who are genuinely considering a purchase, not casual browsers.

Can the AI actually handle complex product questions?

Yes. Zipchat is trained on your full product catalog, including variants, technical specs, compatibility notes, and your own FAQs. For questions outside its training, it escalates to your team with a full conversation summary, so your agent never has to ask the customer to repeat themselves.

Does it work for stores with large catalogs?

Zipchat handles catalogs of up to 100,000 SKUs. Training is automated via your Shopify or WooCommerce feed and updates continuously as you add or modify products.

How is revenue attributed to Zipchat?

Every chat session that ends in a purchase within 24 hours is tagged as a Zipchat-influenced conversion. Your dashboard shows these alongside order value, so you can directly compare Zipchat revenue against the subscription cost.

What languages does Zipchat support?

Zipchat detects the visitor's browser language and responds accordingly, supporting 95+ languages. You can restrict the AI to specific languages or set a fallback to English for languages you haven't trained on.