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Increase sales

AI shopping assistant for ecommerce brands

One AI agent that answers in search, on product pages and in chat, then recommends, upsells and recovers carts on WhatsApp.

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7-day free trial · Live in under 30 minutes

GDPR & AI Act compliant 4.9 on Shopify 4.8 on G2

Example conversation

Trusted by 2,500+ ecommerce brands

OutletMoto Piquadro Police Shelly Tropicfeel Tucano Urbano WheelUp Zumba Wear BMW Motorrad Burger Motorsports Caleffi Farma.it Farmacie Vigorito INA Essentials iStorm Jackery King Attitude lesac Liforme Nuvio OutletMoto Piquadro Police Shelly Tropicfeel Tucano Urbano WheelUp Zumba Wear BMW Motorrad Burger Motorsports Caleffi Farma.it Farmacie Vigorito INA Essentials iStorm Jackery King Attitude lesac Liforme Nuvio

What an AI shopping assistant does for an ecommerce brand

It does the job of your best shop assistant on every aisle of your online store. It understands what the shopper means, answers the doubt that blocks the purchase, suggests the right product and brings back the carts that were left.

89% of conversations happen before the purchase. That is where the sale is decided.

  • The only AI agent trained on real sales conversations held by real sales reps and shop assistants.

It sells at every step before the checkout

Search that understands intent

Shoppers type what they need, not a product name. Results are ranked by intent, with an answer on top.

See agentic AI search

Example search

Answers on every product page

The questions that stop a purchase get answered where the shopper decides.

See AI product questions

Example conversation

Recommends and upsells

It suggests the matching product and the add-on that makes sense, from your live catalog and stock.

See website chat

Example conversation

Help with cart, discounts and checkout

It answers delivery and payment doubts and applies a real discount code within the rules you set.

Example conversation

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How to increase average order value with one AI agent

  • The right add-on, at the right moment

  • Bundles and sizes chosen with the shopper

  • Upsell rules you control

Reduce cart abandonment on chat and WhatsApp

The agent answers the doubt before the shopper leaves, then follows up on WhatsApp if the cart is left.

13% to 39%purchase rate on WhatsApp cart recovery.

See WhatsApp AI

Example conversation

Results

16.4%

average chat-to-sale conversion, against 2 to 3% on site

  • Zipchat chat 16.4%
  • Site average 2 to 3%

Up to37.8%

in chat, one supplement brand

2 in 3

conversations handled outside business hours

  • Burger Motorsports

    $1.45M+

    in revenue attributed to Zipchat, 7% chat-to-sale

    Read the story

  • Tropicfeel

    16%

    chat-to-sale, 200+ chat orders a month

    Read the story

The same agent supports after the sale and remembers every customer

The same agent tracks the order, handles the return* and remembers the customer on any channel.

  1. This page Increase sales Answers doubts, recommends and recovers carts on search, product pages, chat and WhatsApp.
  2. Automate support Tracks orders, handles returns* and hands over inside your helpdesk.
  3. Customer insights Objections, demand gaps and attributed revenue, in a dashboard, a report, an API and your own AI.

* With an Agentic Skill connected to your tools.

How the agent is built

Want to see how Zipchat looks on your site?

Enter your website URL and see real conversations with your products.

See it on your site

Start at $64 a month, billed annually. Move to a fixed price when you grow.

Billed annually, save 20%

  • Starter

    $64a month

    billed annually

    $80a month

    billed monthly

    • 750 replies a month
    Start free trial

  • ProRecommended

    $240a month

    billed annually

    $300a month

    billed monthly

    • 3,000 replies a month
    Start free trial

  • Scale

    $480a month

    billed annually

    $600a month

    billed monthly

    • 6,000 replies a month
    Start free trial

  • Scale Plus

    $960a month

    billed annually

    $1,200a month

    billed monthly

    • 14,000 replies a month
    Start free trial

  • Unlimited

    from $2,100per month

    Fixed price

    • Unlimited replies
    • Rate locked for 12 months
    • No overage
    Talk to sales

Unlimited team members on every plan.

Amazing App! Fast and optimised answers for our customers with a conversion rate of 15%! Recommended.

Hike Footwear, Netherlands
FAQ

Frequently asked questions

What is an AI shopping assistant?

An AI shopping assistant is one AI agent that answers questions, recommends products and recovers abandoned carts on every surface of your online store: search, product pages, chat and WhatsApp. It is not a widget with scripted flows.

How does an AI shopping assistant increase sales?

It answers the doubts that stop a purchase before the checkout. 89% of conversations happen before the purchase, so that is where the sale is decided. Brands on Zipchat average 16.4% chat-to-sale conversion.

How do you increase average order value with AI?

The agent suggests add-ons and bundles from your live catalog, with upsell rules you control. It never suggests an item that is out of stock.

Can it recover abandoned carts on WhatsApp?

Yes. When a cart is left, the agent follows up on WhatsApp with the same memory of what the shopper wanted. Brands on Zipchat see a 13% to 39% purchase rate on WhatsApp cart recovery. Automated cart recovery runs on Shopify.

Can it offer discounts?

Yes. On Shopify the agent creates real discount codes, capped by the rules you set, such as the maximum percentage. Each code is single use, and the option is off until you switch it on.

How long does setup take?

Live in under 30 minutes when you start on your own. You can also scope the rollout with a solutions lead in one to four weeks.

Which platforms does it work with?

Shopify, Shopify Plus, Magento and Adobe Commerce, Salesforce Commerce Cloud, BigCommerce, PrestaShop, WooCommerce and Wix.