Zipchat Editions: Q3 2026

Chapter 01

Sell more inside the chat

Quick forms inside the chat

The AI builds a multi-step form on the fly and reads the answers as one message. Live on every bubble chat, no setup.

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Piquadro AI

Which bag fits a MacBook Pro?

One quick question and I'll match you.

Daily work and commute

For a daily commute with a MacBook Pro, the slim leather 15.6 inch is the one.

Slim leather laptop bag 15.6"Blue · in stock AED 1,260

Variant-specific recommendations

The AI names the exact variant. The card shows its image and price, and the link lands on it.

See AI product recommendations

Do you have the X-Vision in black?

Yes. Here is the Mares X-Vision Ultra LS in black.

Mares X-Vision Ultra LS Yellow/blackBlack $124.95

Link opens the black variant

A type bar that starts the conversation

Shoppers type, upload a photo, record a voice note, or tap a suggestion without opening the chat.

Track my order Which mask fits a narrow face?

Do you ship to Canada?

Pre-order and backorder awareness

Pre-order and backordered Shopify products are flagged, and availability refreshes within seconds of a stock change.

Wrist dive computerScuba.com · $329 Pre-order

Prices in chat previews, every platform

Product previews on non-Shopify stores now show the price, including the selected variant.

The B21 is the richer formula for dry skin.

Orlane B21 Crème Renaissance80 ml 324,92 €

WooCommerce Magento PrestaShop BigCommerce

Chapter 02

AI Search gets instant

Instant results

Common searches get an AI answer pre-generated from what shoppers already asked. No wait at all.

See how AI Search works

mask for a narrow face that does not leak Instant

Narrow faces leak at the temples. These seal with a low volume and a soft double skirt.

Mares X-Vision Ultra LS $124.95

Frameless single lens $89

Two-window, clear skirt $69

X-Vision, clear $124.95

Pre-generated from questions shoppers already asked

Continue where you left off

Reopening AI Search brings back the last query and its results. No retyping after a product page detour.

bag for macbook pro Resumed

For a MacBook Pro, the 15.6 inch leather bag is the closest fit.

Faster replies, better flow

Three seconds faster, fires on enter, and on mobile a no-results search opens the agent instead.

AI summary on mobile

Mobile shoppers see the AI's answer right in the results, as desktop already did.

Better results off Shopify

Products first, a price on each, out-of-stock marked, and an optional see-all-results link.

A free window to try AI Search

From July to the end of September, the first search message did not count toward AI reply usage.

Search message $0

Follow-up reply 1 AI reply

Chapter 03

Product questions, sharper

Ask me anything on every product page

AI product questions get a design refresh and an open input. Tap a suggestion or type your own.

See AI product questions

Orlane B21 Crème RenaissanceAnti-age face cream · 80 ml 324,92 €

Ask Vigo AI

Which skin type is it for? How do I apply it?

Can I use it after the serum?

Yes. Serum first, then the cream, morning and evening on face and neck.

Questions grounded in the page

Suggestions come only from the product page or brand policies, so the AI never offers a question it cannot answer.

Is it available in 150 ml? Which skin type is it for? How do I apply it? Can I return it once opened? Is it fragrance free?

Chapter 04

Own every social conversation

Facebook and Instagram comments

Zipchat replies publicly or in DM, likes, hides, or deletes comments on posts and ads, with several actions per comment.

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inaessentialsSponsored

inaessentials Rose Elixir, the anti-age serum with organic Bulgarian rose oil.

mara.hikes is it ok for sensitive skin?

inaessentials Yes, alcohol free and dermatologist tested. Routine sent to your DMs.

dealz.4u cheaper on my page

Hidden

mara.hikes

Here is the routine for sensitive skin. Rose Elixir goes on first, at night.

Rose Elixir serum30 ml

Instagram story replies and mentions

Zipchat reads the story itself, image, text, and video transcript, so "Is this one in stock?" gets a real answer. Mentions get a DM reply too.

See the Instagram channel

Replied to your story

Is this one in stock?

Yes, the Jungle sneakers are in stock in every size. EU 41 as last time?

Story URL, live 24h

Quick replies on WhatsApp

Option questions become tap buttons. Live on every WhatsApp-connected agent.

Which device are you setting up?

Plus 1PM

Quick replies on Messenger and Instagram

The same tap buttons now show up in Messenger and Instagram DMs.

What can I help with today?

Track order Fitment check Talk to a human

Fitment check

WhatsApp campaigns that pace themselves

About 200 messages a minute, exact accepted, delivered, and read counts, and an automatic pause if Meta blocks a template.

Rose Elixir restock 200 per minute Paused: template under review

1,240accepted 1,198delivered 864read 42failed

Resume

Chapter 05

An agent that remembers and builds

Agent memory: customer profiles

Zipchat remembers each customer across chat, email, and WhatsApp: issues, preferences, past orders, one profile.

Giulia M.One contact, three channels

Memories

Wears EU 41, prefers the waterproof line

Order 5217 exchanged once, one size too small

Asked twice about the Jungle sneakers restock

Welcome back, Giulia. The Jungle sneakers are back, and they run true to size, so EU 41 this time.

Shopify Sidekick integration

Debug an answer, refine the prompt, or build a skill from Sidekick, inside the Shopify admin.

See the Shopify integration

Why did Zipchat say shipping takes 5 days?

Debugging the message

Refining the prompt

Building a skill

The knowledge base still listed the old courier. Prompt updated to quote 2 to 3 days.

Backend API: manage every agent from code

A user-level key covers every agent, and the API now updates prompts and skills. Point Claude Code at it.

User-level key, all agents PATCH /agents/*/prompt

piquadro_it

piquadro_uae

piquadro_us

POST /agents/2/skills

Support AI builds custom skills for you

Say what you need. The support AI finds the API reference, writes the skill, and tests it.

Build a skill that checks ShipBob tracking

Searching the API reference

Writing the skill

Testing with order 5217

Skill ready

Prompt history

Every prompt edit is versioned. Restore any previous version in one click.

Order tracking off Shopify moves to custom skills

The legacy skill is retired. Every merchant on it got a pre-built custom skill that plugs into any fulfilment system.

Backend API: archive and filter

Archive conversations through the API and filter them by last update.

Explore Agentic Skills

Chapter 06

See what Zipchat is really worth

The new dashboard

Rebuilt around value: AI-graded revenue attribution, support staff savings, ROI, and one combined view across all your agents.

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DashboardTest chat

Total valueFrom customers that interacted with Zipchat $48,920+24%

Revenue impact87%Support staff savings13%

ROI14.2x Support savings$6,180 Outside working hours38%

Attributed purchases

$124.95Strongly influenced

$149Influenced

$329Pending

$259Not influenced

Not influenced hidden by default

Sales tracked from every channel

A product link shared on Instagram, Facebook, WhatsApp, or email carries the conversation. The sale is credited to it. No setup.

Rose Elixir link sent in DM

Bought on inaessentials.com

Credited to Instagram

Attributed revenue by channel

Search bar€79.9k

Website chat€47.4k

WhatsApp€28.6k

Instagram€8.1k

Shared inbox across all agents

Every conversation on every agent in one view under All agents. Conversations and Knowledge base load faster too.

Does the 14 inch fit a MacBook Air?IT

Delivery to Dubai Marina by Friday?UAE

Where is order 48213?US

Ask the dashboard

An AI input at the top of the dashboard: ask a question or pick a suggested prompt to act on the spot.

Help me create a custom skill

Conversations with sentiment

Each conversation shows its sentiment at a glance, and the view works on small screens.

Sorted my return in two minutes, thanksPositive

Which fins fit a size 44 boot?Neutral

Still no tracking after six daysNegative

Chapter 07

Control, trust, and the business side

Annual plans, 20% off

Every plan can be billed annually. Same features, same limits, 20% less.

See pricing

Pro $199$159per month

Refer a friend, get paid in cash

$50 when they attend a qualified demo, $100 to $2,000 when they become a customer. Split it 50/50 if you like.

Refer a friend$2000 earned

Qualified demo attended$50

Became a customer$100 to $2,000

EU AI Act compliant branding

New agents label AI content "AI agent by Zipchat" by default. Existing agents keep their label until you change it.

Bot protection for the bubble chat

One toggle under Chat settings keeps your AI replies for real shoppers.

Human agents can send attachments

Files and images up to 10 MB, on every channel, when you take over a conversation.

Onboarding with real next steps

Tips are replaced by actionable next steps that take you straight to the thing to do.

Recommended next steps

Connect your store

Add your knowledge base

Turn on PDP questions2 min

Go live

A cleaner merchant console

Test chat on every screen, consistent spacing, and channel settings split into sub-tabs.

Bubble chatTest chat

Small fixes, every surface

Steadier language detection, smarter link navigation, and message ratings retired in favor of our own evals.

Read the full changelog