Changelog

Zipchat can now interact with any system your company uses — as long as it has an API.

What's new:

• Connect Zipchat to any third-party system by providing API access
• Write a prompt that tells the AI what to do in that system (e.g. track orders, cancel orders, update a CRM)
• Secret variables are supported to securely store API keys and credentials
• Works with any API-based system — order management, CRMs, ERPs, and more

To set up a custom tool, go to AI Training → Prompt and Tools, scroll down and click "Add a tool".

You can also reach out to our support AI or team to help you build the prompt.

• The conversation UI search now searches inside notes too

• You can now send manual replies by pressing Shift + Enter

• We've improved the speed at which Zipchat Code replies

• We've returned the conversations per day graph in the dashboard

Zipchat now proactively identifies questions it doesn't know the answer to — so you can fill in the gaps before customers get a bad experience.

What's new:

• When Zipchat encounters a question it can't confidently answer, it flags it automatically
• Unanswered questions appear as "Pending" in AI Training → Corrections
• You can add the correct response directly from the pending question

The AI knowledge status on your Dashboard shows how many questions are waiting for an answer. This means you no longer have to dig through conversations to find what the AI is getting wrong — Zipchat surfaces it for you.

You can now understand why Zipchat replied in a certain way by clicking the "Debug" button inside the conversations UI

You can now connect a Postgres or MySQL database and allow Zipchat to look into it directly. Can be used by software companies looking to give their agent context about the status of the customer.

We've improved the first time onboarding of users by placing next steps at a more central location. We've also added a status bar on the right, showing if everything is OK with your Zipchat agent.

Agentic search now uses the Storefront Shopify API, which gives full search results and is impacted by the Search and Discovery app settings

We're introducing a new COMPLETELY FREE plan for Zipchat

The free plan includes

• 120 replies
• 100 pages
• 1 AI agent

Zipchat can now connect directly to your codebase to provide fully informed product support — built specifically for software companies. What's new:

Connect your codebase via GitHub, GitLab, or Bitbucket Zipchat automatically learns your product from the source code AI support starts working immediately after connection — no manual training needed Unlike traditional documentation, your codebase is always up to date — so the AI never gives answers based on outdated information Zipchat gains a complete understanding of your product, not just what someone remembered to document

This means your support is always in sync with your latest release — no more maintaining docs, writing Q&As, or manually updating your knowledge base every time something changes.

You can now set an internal name for your AI agents to make them easier to identify in dropdown menus. What's new:

AI agents can now have a custom internal name shown in agent dropdowns Internal names can be configured from Chat Settings → Bubble Chat → Edit

This makes it easier to manage multiple agents — especially when you have several chatbots running across different stores or channels.

We've updated the Tips section on the Dashboard to make actions clearer and easier to reach. What's improved:

The "Learn more" button is now more visible and easier to find A new "Go to step" button lets you jump directly to the relevant setting Snooze and Done controls have moved to the top right of each tip card

These changes make it faster to act on tips — or dismiss them — without scanning the full card.

We’ve upgraded Zipchat’s AI Support with a new agent that understands both how the product works and how your chatbot is configured.

This means support is now more accurate, more contextual, and better able to help with real setup issues.

What’s new:

• The AI Support agent now has a complete understanding of how Zipchat works
• It can understand your specific setup and settings
• It can explain features in detail based on your actual configuration
• It can help identify setup issues and what may be going wrong
• It can debug conversations and suggest better prompts
• It can connect you with our human team when needed

With this update, getting help is faster and more personalized, because the AI can respond based on both the product and your exact account context.

Follow ups are now also available via Email

Follow-ups let Zipchat reconnect with customers after a set delay, based on the context of the previous conversation.

This makes it easier to continue relevant conversations automatically across supported channels, without requiring a new inbound message from the customer.

What’s new:

• Follow-ups are now available for Messenger, Instagram, and WhatsApp
• Zipchat can send a follow-up message after a configurable delay
• Follow-up messages are generated based on the previous conversation
• WhatsApp follow-ups can be sent up to 24 hours after the customer’s last message
• These follow-ups do not incur any cost from Meta

This helps you re-engage interested customers in a timely and natural way across your main messaging channels.

The agentic search is now available on all types of AI agents, no matter their platform.

Follow-up campaigns are now available as a separate feature outside of WhatsApp marketing, making them easier to access and use across all chatbots.

This update also expands availability beyond Shopify stores and removes the need to add a payment method in Meta to use WhatsApp follow-ups.

What’s new:

• Follow-up campaigns are now separated from WhatsApp marketing campaigns
• WhatsApp follow-up campaigns are now available for all chatbots, including non-Shopify ones
• Merchants no longer need to add a payment method in Meta to use WhatsApp follow-ups

This makes follow-up campaigns more accessible and easier to set up, regardless of your platform. To create a new follow up campaign - go to Zipchat / Campaigns / Follow ups

Agentic Search is a new search experience that replaces your store’s default search with a smarter, AI-powered discovery flow.

It combines traditional product search results with an AI discovery experience, helping shoppers find relevant products faster and more naturally.

What’s new:

• A new Agentic Search experience that replaces your store’s default search
• Combines classic search results with AI-powered product discovery
• Helps shoppers explore products in a more conversational and intuitive way
• Can be enabled from Chat Settings → AI Search

This gives your store a more powerful search experience, blending standard search performance with AI-guided discovery.

When you run out of AI replies, Zipchat will no longer reject new incoming messages. Instead, conversations automatically move to Manual Mode so you can continue replying without interruption.

What’s new:

• New messages are no longer blocked when AI replies are exhausted
• Conversations automatically move to Manual Mode so you can reply manually
• The bubble chat is temporarily hidden when AI replies run out
• The bubble chat is automatically re-enabled once AI replies are renewed
• You can override the automatic hiding and keep the bubble chat visible if you want to handle live chats manually

This makes reply limits much less disruptive, so you can continue supporting customers even after your AI replies are exhausted.

( This doesn't change the auto-ai over charges if those are enabled )

Zipchat now supports right-to-left layouts for RTL languages such as Arabic, Hebrew, Persian (Farsi), and Urdu.

What’s new:

• The chat automatically switches to RTL layout for supported languages
• Proper alignment for messages, UI elements, and chat interactions
• Can be manually enabled or disabled from Chat Settings → Bubble Chat → Edit

This ensures a natural chat experience for customers browsing in RTL languages.

We fixed a bug where clicking on 👍 or 👎 in the conversations page wouldn't be reflected until you refresh the page.

The dashboard should be much faster now.

• Data may be delayed up to 1 hour

You can now fully customize the appearance of the Zipchat bubble chat using Custom CSS.

What’s new:

• Add your own CSS rules directly from Chat Settings
• Customize elements like the bubble, icon, notification dot, and preview message
• Use stable [data-zipchat] selectors to safely style the widget

This gives you full control over how the chat widget looks so it can perfectly match your brand and website design.

We’ve improved the email connection flow with a new guided setup wizard.

What’s improved:

• Step-by-step instructions to connect your email
• Clearer guidance throughout the setup process
• Easier and faster email channel activation

The new wizard makes it much simpler to get your email channel connected and running with Zipchat.

We’ve rolled out a cleaner, more actionable Dashboard experience.

What’s improved:

• Cleaner, more modern layout
• Compare your performance against a selected previous period
• Clearer visibility into actions taken by the AI (e.g. order lookups, discounts created)
• Direct links to our best YouTube brand breakdowns for inspiration

The new Dashboard makes it easier to understand performance at a glance — and turn insights into action faster.

You can now access your conversations via API.

The Conversations API allows you to retrieve chat data programmatically and process it however you want — from internal dashboards to advanced analytics pipelines.

What’s new:

• Fetch conversations via API
• Build custom reporting and data workflows
• Run deep analysis using tools like Codex or Claude Code
• Combine Zipchat data with your own BI stack

This gives you full control over your conversation data — and unlocks deeper insights beyond the UI.

Every conversation with Zipchat contains valuable customer insights. Now, we automatically turn them into structured monthly reports.

Zipchat aggregates conversations into actionable categories:

• Brand perception
• Common product questions
• Marketing angles
• Website UX problems
• What customers are looking for
• Growth action items

Reports are generated automatically for every chatbot that has more than 10 conversations in a month.

You can securely share a report with anyone using a private link (not publicly accessible).

Instead of manually digging through chats, you get a clear summary of what your customers are thinking — every single month.

You can now see exactly which scripts are installed directly from Chat Settings → Channels.

We’ve added clear status indicators for:

• Website script
• Thank you page script
• Checkout script (Shopify Plus)

No more guessing whether everything is properly installed. You get immediate visibility into your setup and can spot missing scripts at a glance.

Unused additional message credits now roll over to the next billing month.

Previously, if you purchased extra message packs (e.g. 250 replies) and didn’t use them all, the remaining credits would expire at the end of the billing cycle. Now, unused purchased replies automatically carry forward.

What’s changed:

• Unused additional usage credits roll over month to month
• No more losing paid replies at billing reset
• Fairer behavior for customers who purchase extra capacity

Important:

• Rollover applies only to additional usage charges
• The monthly plan allowance does not roll over

You can now create Wildcard campaigns for proactive messages.

Wildcard campaigns will trigger even if other proactive messages were previously shown to the visitor.

What’s new:

• Create proactive campaigns that ignore past proactive message history
• Ensure critical messages (like exit intent) always appear
• Greater control over high-priority engagement flows

For example, you can now guarantee that an exit intent message is shown — even if another proactive message was already triggered during the session.

We’ve added a new Tips section to the dashboard to help merchants unlock more value from Zipchat.

The Tips feed highlights actionable recommendations — from enabling new channels to improving conversion and support performance.

What you can do:

• Mark a tip as Done once completed
• Snooze it for a week
• Dismiss it anytime

The goal is simple: make sure every merchant gets the maximum impact out of the platform — without guessing what to do next.

Messages sent in test conversations no longer count toward your usage.

What’s changed:

• Test chat messages are now completely free
• They no longer consume your AI replies
• You can experiment, refine prompts, and optimize flows without worrying about limits

We want merchants to test as much as possible — because better testing leads to better-performing chats.

Zipchat can now send a proactive message when a visitor is about to leave your website.

What’s new:

• Trigger a message based on exit intent behavior
• Re-engage visitors before they bounce
• Increase chances of recovery, assistance, or conversion

To create an exit intent campaign, go to Zipchat → Campaigns.

You can now connect your Facebook Page to Zipchat and let the AI reply directly to your Messenger conversations.

What’s new:

• Zipchat can automatically respond to Facebook Messenger messages sent to your Page
• Centralize Messenger conversations inside Zipchat
• Connect your Page from Zipchat → Channels → Messenger

This brings your Facebook DMs into the same AI-powered workflow as website chat, Instagram, email, and other channels.

You can now connect your Instagram account to Zipchat and let the AI reply directly to your Instagram DMs.

What’s new:

• Zipchat can automatically respond to Instagram direct messages
• Centralize Instagram conversations inside Zipchat
• Connect your account from Zipchat → Channels → Instagram

This brings your social DMs into the same AI-powered workflow as website chat, email, and other channels.

• Proactive campaigns now have only one message that you need to fill ( we merged the popup message and conversation message into one )
• New proactive campaigns are now enabled by default

Zipchat now lives directly inside the Shopify admin, so you can access it without leaving your store dashboard.

What’s new

• Faster access from Shopify — open Zipchat right from your Shopify admin
• Works in the Shopify mobile app — use Zipchat on the go from the Shopify app
• Pin Zipchat to your menu bar for one-click access

Prefer the standalone app?

• No change — Zipchat is still available at app.zipchat.ai

We’ve revamped Corrections to make them faster, clearer, and more flexible—especially when you’re trying to fix different kinds of AI responses.

What’s new:

Contextual “Make correction” button The correction action now changes based on how the AI response was generated:

• Edit AI behavior by adjusting the agent’s main prompt (when the response came primarily from prompting).
• Add correction info as Q&A (when the response was generated using your Knowledge Base content).
• Edit tool prompting for specific tools like Order Lookup or Discount Creation (when the response involved a tool).

Redesigned Corrections page

• Cleaner layout that’s much easier to read and scan
• Search corrections to quickly find what you need

When Zipchat shares a product in the bubble chat, it now shows more accurate and relevant product images for Shopify stores.

What’s new:

• Product previews prioritize images of in-stock variants
• Falls back to the default product image when needed
• If the current page isn’t a product page, Zipchat uses the page's Open Graph image

This ensures customers always see the most relevant product visuals while chatting.

The text input in the bubble chat now automatically scales as customers type longer messages.

What’s new:

• The input field grows with the message length
• Longer messages are easier to write and review before sending
• No more cramped or hard-to-edit messages

Customers can now send images directly in the bubble chat when talking to the AI.

What’s new:

• The AI understands customer-shared images in context
• Customers can shop for similar products, ask questions about what they see, or add visual context to their request
• Works seamlessly alongside text for a more natural shopping experience

This unlocks true visual shopping and helps customers get to the right product faster.

When taking over a conversation in Manual Mode, you can now assign it to a specific human agent.

What’s new:

• The assigned agent is visible to the end customer in the bubble chat when replying
• New “Assigned to me” filter in the Conversations view to quickly see conversations owned by you
• Agents can customize their name, avatar, and email signature from Account → Settings

This makes handovers clearer, ownership explicit, and teamwork smoother—especially for larger support teams.

Shopify stores can now enable Zipchat on the checkout and thank you pages

• Shopify Plus: Chat is available on Checkout and Thank you page
• All Shopify store: Chat is available on Thank you page

To enable Zipchat on your checkout & thank you pages, go to Shopify > Online Store > Edit theme > Switch to Checkout and Customer accounts > Add the Zipchat Checkout script

We've simplified the way to setup a Whatsapp campaign by letting you pick a specific follow up delay, e.g. 2 hours instead of having to write down a specific prompt. This change also improves the reliability of follow ups and prevents edge cases where Zipchat might follow up multiple times with the customer.

• When Zipchat skips a conversation it will place the conversation into the Archived folder to prevent the Conversations UI from being overloaded

You can now login with Shopify by typing in your website url

• As long as you are logged into your Shopify Store and the URL is valid, you will be logged into Zipchat
• You no longer have to remember your "myshopify" URL

You can now add notes for you and your team to Zipchat conversations

You can now create new email threads from the conversations UI. This allows you to

• Email customers who haven't talked to Zipchat yet
• Follow up to escalations via email ( if they were started on another channel )