# Zipchat

> Zipchat is an AI customer engagement platform with two modes: an
> e-commerce AI agent that crawls a store's content and catalog to sell
> and support across website chat, WhatsApp, Instagram, Messenger, and
> email, and Zipchat Code, which connects to a live Git codebase (GitHub,
> GitLab, Bitbucket) to answer product and technical questions with
> sourced accuracy. Both modes run on the same Agentic AI Search engine,
> speak 95+ languages, and support human handoff. Paid plans start at
> $49/month with a 7-day trial and a 30-day money-back guarantee. Built
> for Shopify certified.

- Zipchat is two products in one platform. E-commerce mode reads a website and product catalog. Zipchat Code reads a live codebase, not stale documentation.
- The same Agentic AI Search engine powers both modes across every channel: website widget, WhatsApp, Instagram DM, Facebook Messenger, email, and AI Search.

## Product

- [Zipchat](https://www.zipchat.ai/index.html.md): AI agent for ecommerce and SaaS, built on Agentic AI Search
- [AI platform](https://www.zipchat.ai/ai-platform.md): The Agentic AI Search engine powering every mode and channel
- [How it works: ecommerce](https://www.zipchat.ai/how-it-works/ecommerce.md): How Zipchat connects to a store and runs AI sales and support across channels
- [How it works: SaaS](https://www.zipchat.ai/how-it-works/saas.md): How Zipchat Code reads a live codebase to answer product and technical questions
- [Pricing](https://www.zipchat.ai/pricing.md): Plans from $49/month, 7-day trial, 30-day money-back guarantee

## Use cases

- [Automate support](https://www.zipchat.ai/use-cases/automate-support): Leverage advanced generative AI to provide instant, 24/7, multilingual customer support while reducing operational costs.
- [Customer insights](https://www.zipchat.ai/use-cases/customer-insights): Turn every chat into actionable intelligence. Zipchat surfaces purchase objections, demand gaps, satisfaction trends, and competitor mentions automatically.
- [Increase average order value](https://www.zipchat.ai/use-cases/increase-average-order-value): Boost AOV by 21% with conversation-aware upsells, free shipping threshold nudges, and bundle recommendations that feel like advice, not advertising.
- [Increase sales](https://www.zipchat.ai/use-cases/increase-sales): Turn browsers into buyers with proactive AI engagement, real-time objection handling, and contextual upsells that convert hesitation into revenue.
- [Reduce cart abandonment](https://www.zipchat.ai/use-cases/reduce-cart-abandonment): Recover an average of 18% of abandoned carts with on-site AI engagement, WhatsApp recovery messages sent within minutes, and smart incentive gating.
- [WhatsApp marketing](https://www.zipchat.ai/use-cases/whatsapp-marketing): Market on the channel with 98% open rates. Zipchat gives you compliant broadcast campaigns, AI follow-up sequences, and two-way conversations on WhatsApp.

## Capabilities

- [Capabilities](https://www.zipchat.ai/capabilities): Overview of all Zipchat capabilities across ecommerce and SaaS modes
- [AI Accuracy from Live Code: Zero-Hallucination Technical Answers](https://www.zipchat.ai/capabilities/ai-accuracy-from-live-code.md): Ground every AI response in your current production codebase to eliminate hallucinations and ensure answers reflect the exact state of your product.
- [AI FAQ Automation: Instant Answers to Any Question](https://www.zipchat.ai/capabilities/ai-faq-automation-shopify.md): Instantly answer any FAQ question by pulling from your knowledge base and adapting the response to each customer's specific context.
- [AI Ingredients Guide: Product Composition & Safety Assistant](https://www.zipchat.ai/capabilities/ai-ingredients-guide.md): AI agent that answers ingredient safety, allergen, and compliance questions by searching your uploaded product formulation documentation.
- [AI Product Materials Guide: Ingredient & Fabric Assistant](https://www.zipchat.ai/capabilities/ai-materials-guide.md): AI agent that answers fabric composition, material quality, and care instruction questions by searching your uploaded product documentation.
- [AI Size & Fit Advisor: Personalized Sizing Recommendations](https://www.zipchat.ai/capabilities/ai-personalized-sizing.md): Automatically recommend the perfect size by asking customers qualifying questions and matching their measurements to your sizing charts.
- [AI Product Recommendations](https://www.zipchat.ai/capabilities/ai-product-recommendations.md): Let the AI Agent recommend products through natural conversation, understanding complex requirements and asking qualifying questions to match shoppers with perf
- [AI Subscription Assistant: Cancel, Upgrade & Billing Assistant](https://www.zipchat.ai/capabilities/ai-subscription-assistant.md): Let the AI Agent explain customers your policies, guiding them through subscription changes, cancellations and billing, based on your documented policies.
- [Answers Brand Questions](https://www.zipchat.ai/capabilities/answers-brand-questions.md): Let the AI Agent answer any brand question by training it on your complete knowledge base, custom prompts, and corrections that improve responses over time.
- [API Documentation AI: Always-Current Answers from Your Live API](https://www.zipchat.ai/capabilities/api-documentation-ai.md): Replace stale API documentation with AI that reads your live API code and answers developer questions accurately at the moment of integration.
- [AI Order Tracking: Automate WISMO](https://www.zipchat.ai/capabilities/automate-wismo.md): Instantly resolve "where is my order" inquiries by automatically pulling live order status, tracking numbers, and courier details from Shopify.
- [Codebase AI Search: Natural Language Answers from Your Code](https://www.zipchat.ai/capabilities/codebase-ai-search.md): Let support agents and customers search your entire codebase and documentation with plain English questions and get accurate, cited answers instantly.
- [Collect customer information with AI](https://www.zipchat.ai/capabilities/collect-customer-information-with-ai.md): Let the AI Agent collect customer information through conversational questions, then forward complete responses to your team or automation inbox.
- [Create Unique Shopify Discounts](https://www.zipchat.ai/capabilities/create-unique-shopify-discounts.md): Create unique, single-use Shopify discount codes on demand during conversations based on your rules for negotiation and discount triggers.
- [Customer Onboarding AI: Guide New Users Through Your Product](https://www.zipchat.ai/capabilities/customer-onboarding-ai.md): Walk new customers through setup, configuration, and initial use cases with an AI that knows your product's exact capabilities and limitations.
- [Deflect Technical Support Tickets: AI-First Resolution for SaaS](https://www.zipchat.ai/capabilities/deflect-technical-tickets.md): Intercept technical support tickets at the first contact point using AI grounded in your live codebase, before they reach your support team or engineering.
- [Developer Onboarding AI: Get Developers Integrated Faster](https://www.zipchat.ai/capabilities/developer-onboarding-ai.md): Answer developer questions during API integration and SDK setup from your live codebase, so developers reach their first successful API call faster.
- [International Duties Guide: Customs & Tax Explanations](https://www.zipchat.ai/capabilities/duties-tax-explanations.md): Let the AI Agent explain international duties, customs fees, and tax obligations to customers by country, using your uploaded shipping policies and offering a c
- [Engineering Time Protection: Stop Support Tickets Reaching Your Developers](https://www.zipchat.ai/capabilities/engineering-time-protection.md): Deflect technical support questions before they reach engineering with AI grounded in your codebase, so developers ship instead of answering tickets.
- [Human Chat Takeover: Seamless AI-to-Agent Handoff](https://www.zipchat.ai/capabilities/human-chat-takeover.md): Seamlessly transfer conversations from AI to human agents when needed, with live chat takeover or ticketing system integration.
- [Internal Knowledge Base: AI-Powered Team Documentation Search](https://www.zipchat.ai/capabilities/internal-knowledge-base.md): Give your support and sales teams instant access to internal docs, runbooks, and product knowledge through a conversational AI that always stays current.
- [Late Delivery AI Assistant: Lost Package Resolution Tool](https://www.zipchat.ai/capabilities/lost-package-resolution-tool.md): Let the AI Agent resolve late delivery complaints by checking order notes, providing carrier information, and offering compensation coupons based on your polici
- [Multilingual Customer Support with AI: Instant Service in Any Language](https://www.zipchat.ai/capabilities/multilingual-customer-support.md): Automatically detect and respond in any customer's language while maintaining your brand tone across all conversations.
- [Offline WhatsApp List Building: QR Code Subscriber Growth](https://www.zipchat.ai/capabilities/offline-whatsapp-list-building.md): Generate QR codes to collect WhatsApp subscribers at physical locations, events, and offline marketing campaigns with incentive offers.
- [Order Refund Assistant: Policy Guidance & Processing Helper](https://www.zipchat.ai/capabilities/order-refund-assistant.md): Let the AI Agent guide customers through your refund process, verify eligibility by checking order data, collect necessary information, and escalate the informa
- [AI Out-of-Stock Assistant: Alternative Product Recommender](https://www.zipchat.ai/capabilities/out-of-stock-assistant.md): Let the AI Agent recommend 2-3 similar in-stock alternatives when products are unavailable, with optional discount incentives to recover potential lost sales.
- [Pre-Sales AI Enablement: Answer Deep Technical Questions in Deals](https://www.zipchat.ai/capabilities/pre-sales-ai-enablement.md): Equip prospects with accurate technical answers during evaluation by connecting your AI to live product documentation and architecture docs.
- [Proactive Engagement Chat](https://www.zipchat.ai/capabilities/proactive-engagement-chat.md): Let the AI Agent proactively engage browsing customers with context-aware messages triggered by hesitation signals, converting passive browsers into active buye
- [AI Product Compatibility Checker: Prevent Wrong Product Purchases](https://www.zipchat.ai/capabilities/product-compatibility-checker.md): Automatically confirm if products work together by checking compatibility matrices in your knowledge base before customers buy.
- [Shopify App Merchant Onboarding: Reduce Setup Support Volume](https://www.zipchat.ai/capabilities/shopify-app-merchant-onboarding.md): Answer merchant configuration and setup questions automatically using your Shopify app's actual code, so new merchants activate without creating support tickets
- [AI Delivery Date Calculator: Smart ETA Predictions](https://www.zipchat.ai/capabilities/smart-eta-predictions.md): Automatically convert order fulfillment stages into accurate delivery dates based on your shipping policies and courier timelines.
- [Store Visitors Qualification: Smart Pre-Sale Questions](https://www.zipchat.ai/capabilities/store-visitors-qualification.md): Proactively ask 2-3 qualifying questions to understand customer needs and recommend the perfect product across all channels.
- [Ticket Deflection: Resolve Support Tickets Automatically](https://www.zipchat.ai/capabilities/ticket-deflection.md): Automatically answer repetitive support tickets by searching your codebase and documentation, so your team handles only complex cases that truly need a human.
- [WhatsApp Customer Support: 24/7 Automated AI Service](https://www.zipchat.ai/capabilities/whatsapp-customer-support-24-7.md): Provide 24/7 multilingual customer support on WhatsApp with AI that handles 90% of inquiries and converts support into sales.

## Channels

- [Website chat](https://www.zipchat.ai/channels/website-chat): Proactive AI chat widget for any website or ecommerce store
- [WhatsApp](https://www.zipchat.ai/channels/whatsapp): WhatsApp AI agent for cart recovery, support, and proactive sales
- [Instagram](https://www.zipchat.ai/channels/instagram): AI agent for Instagram DMs handling product questions and support
- [Messenger](https://www.zipchat.ai/channels/messenger): AI agent for Facebook Messenger conversations
- [Email](https://www.zipchat.ai/channels/emails): AI email support handling customer inquiries and follow-ups

## Integrations

- [Shopify](https://www.zipchat.ai/integrations/shopify): Native Shopify integration, Shopify Certified, go live in under 5 minutes
- [WooCommerce](https://www.zipchat.ai/integrations/woocommerce): WooCommerce AI agent connecting to catalog and orders
- [Wix](https://www.zipchat.ai/integrations/wix): Wix store AI agent for product questions and customer support
- [GitHub](https://www.zipchat.ai/integrations/github): GitHub integration for Zipchat Code, reads live codebase for technical answers
- [GitLab](https://www.zipchat.ai/integrations/gitlab): GitLab integration for Zipchat Code

## Comparisons

- [Gorgias](https://www.zipchat.ai/alternatives/gorgias.md): Gorgias started as a Chrome extension. Its billing model still protects that origin. See how Zipchat turns your Shopify tickets into revenue and saves $8,532/year.
- [Zendesk](https://www.zipchat.ai/alternatives/zendesk.md): Compare Zipchat and Zendesk for ecommerce and SaaS. Pricing, AI architecture, setup time, and real performance data side by side. Start your free trial.
- [Intercom](https://www.zipchat.ai/alternatives/intercom.md): Intercom charges $0.99 per AI resolution with no ceiling. Zipchat automates support, generates revenue, and gets cheaper as you scale. No annual contracts.
- [Tidio](https://www.zipchat.ai/alternatives/tidio.md): Tidio caps at 10 agents and bills $749+ after that. Zipchat replaces Tidio with WhatsApp cart recovery, proactive AI, and no seat ceiling.
- [Freshdesk](https://www.zipchat.ai/alternatives/freshdesk.md): Freshdesk costs $1,580/mo for real AI use. Zipchat starts at $499 with proactive sales, WhatsApp cart recovery, and zero cold-start. Compare and switch free.
- [Rep AI](https://www.zipchat.ai/alternatives/rep-ai.md): Rep AI charges per visitor whether they engage or not. Zipchat charges per conversation, runs proactive WhatsApp cart recovery at 19.8%+ rates, and supports 95 languages. Same results, $700+ less per month.
- [Chatty](https://www.zipchat.ai/alternatives/chatty.md): Chatty handles your inbox. Zipchat reaches customers first. Compare AI chat, WhatsApp cart recovery, and proactive sales for Shopify stores. Start your free trial.
- [LiveChat](https://www.zipchat.ai/alternatives/livechat.md): Compare Zipchat and LiveChat for Shopify stores. Real pricing breakdown, AI architecture, cart recovery, and no billing surprises. Start free in 20 minutes.
- [Re:amaze](https://www.zipchat.ai/alternatives/reamaze.md): Re:amaze manages tickets. Zipchat generates revenue. Compare AI quality, real pricing, and ecommerce features. No per-seat fees. Live in 20 minutes.
- [Richpanel](https://www.zipchat.ai/alternatives/richpanel.md): Compare Zipchat and Richpanel for ecommerce. Real pricing, AI architecture, and setup time. Richpanel AI requires human review for every reply. Zipchat resolves autonomously. Start free.
- [Drift](https://www.zipchat.ai/alternatives/drift.md): Drift is sunsetting in 2026. Compare Zipchat Code vs Drift: codebase AI, pricing, setup time, and technical support accuracy. Free plan. Live in 20 minutes.

## Tools

- [WhatsApp link generator](https://www.zipchat.ai/tools/whatsapp-link-generator): Free tool to generate a clickable WhatsApp link with a pre-filled message
- [ROI calculator](https://www.zipchat.ai/tools/roi-calculator): Calculate the revenue impact of adding AI to your ecommerce store

## Guides

- [The Best Chat Widgets for Websites in 2026: Free and Paid Options Compared](https://www.zipchat.ai/blog/top-chat-widgets-for-websites.md): Compare the best chat widgets for websites, free and paid. See pricing, AI features, Shopify support, and real ratings. Updated for 2026.
- [What Is Gross Merchandise Value (GMV)? Definition, Formula, and Ecommerce Examples](https://www.zipchat.ai/blog/understanding-gross-merchandise-value-gmv.md): Learn what Gross Merchandise Value (GMV) means, how to calculate it, and how ecommerce brands use GMV to track growth, revenue, and performance.

## Optional

- [All industries](https://www.zipchat.ai/industries/): Vertical-specific pages for ecommerce and SaaS
- [Full blog](https://www.zipchat.ai/blog/): Complete article archive
- [Sitemap](https://www.zipchat.ai/sitemap.xml): All indexable URLs