# Zipchat

> Zipchat is an AI customer engagement platform for ecommerce. Its AI
> agent crawls a store's content and catalog to sell and support across
> website chat, WhatsApp, Instagram, Messenger, and email. It runs on the
> Agentic AI Search engine, speaks 95+ languages, and supports human
> handoff. Paid plans start at
> $64/month billed annually ($768/year), or $80/month billed monthly with a 7-day trial and a 30-day money-back guarantee. Built
> for Shopify certified.

- The Agentic AI Search engine powers every channel: website widget, WhatsApp, Instagram DM, Facebook Messenger, email, and AI Search.

## Product

- [Zipchat](https://www.zipchat.ai/index.html.md): AI agent for ecommerce, built on Agentic AI Search
- [Zipchat in Italian](https://www.zipchat.ai/it/index.html.md): The homepage in Italian: one AI agent for the entire shopping journey
- [Zipchat in French](https://www.zipchat.ai/fr/index.html.md): The homepage in French: one AI agent for the entire shopping journey
- [Zipchat in Bulgarian](https://www.zipchat.ai/bg/index.html.md): The homepage in Bulgarian: one AI agent for the entire shopping journey
- [AI platform](https://www.zipchat.ai/ai-platform.md): The Agentic AI Search engine powering every mode and channel
- [How it works](https://www.zipchat.ai/how-it-works): How Zipchat connects to a store, answers from its content, acts in its tools and hands over to the team
- [Agentic Skills](https://www.zipchat.ai/agentic-skills): How the AI agent acts in your tools: Shopify order lookup and discount codes built in, custom skills for any tool with an API
- [Pricing](https://www.zipchat.ai/pricing.md): Plans from $64/month, billed annually, 7-day trial, 30-day money-back guarantee

## Use cases

- [Automate support](https://www.zipchat.ai/use-cases/automate-support): Leverage advanced generative AI to provide instant, 24/7, multilingual customer support while reducing operational costs.
- [Customer insights](https://www.zipchat.ai/use-cases/customer-insights): Turn every chat into actionable intelligence. Zipchat surfaces purchase objections, demand gaps, satisfaction trends, and competitor mentions automatically.
- [Increase sales](https://www.zipchat.ai/use-cases/increase-sales): Turn browsers into buyers with proactive AI engagement, real-time objection handling, and contextual upsells that convert hesitation into revenue.

## Capabilities

- [Capabilities](https://www.zipchat.ai/capabilities): Overview of all Zipchat capabilities for ecommerce
- [AI FAQ automation: instant answers to any question](https://www.zipchat.ai/capabilities/ai-faq-automation-shopify.md): Instantly answer any FAQ question by pulling from your knowledge base and adapting the response to each customer's specific context.
- [AI ingredients guide: product composition and safety assistant](https://www.zipchat.ai/capabilities/ai-ingredients-guide.md): AI agent that answers ingredient safety, allergen, and compliance questions by searching your uploaded product formulation documentation.
- [AI product materials guide: ingredient and fabric assistant](https://www.zipchat.ai/capabilities/ai-materials-guide.md): AI agent that answers fabric composition, material quality, and care instruction questions by searching your uploaded product documentation.
- [AI size and fit advisor: personalized sizing recommendations](https://www.zipchat.ai/capabilities/ai-personalized-sizing.md): Automatically recommend the perfect size by asking customers qualifying questions and matching their measurements to your sizing charts.
- [AI product recommendations](https://www.zipchat.ai/capabilities/ai-product-recommendations.md): Let the AI Agent recommend products through natural conversation, understanding complex requirements and asking qualifying questions to match shoppers with perf
- [AI subscription assistant: cancel, upgrade and billing assistant](https://www.zipchat.ai/capabilities/ai-subscription-assistant.md): Let the AI Agent explain customers your policies, guiding them through subscription changes, cancellations and billing, based on your documented policies.
- [Answers brand questions](https://www.zipchat.ai/capabilities/answers-brand-questions.md): Let the AI Agent answer any brand question by training it on your complete knowledge base, custom prompts, and corrections that improve responses over time.
- [AI order tracking: automate WISMO](https://www.zipchat.ai/capabilities/automate-wismo.md): Instantly resolve "where is my order" inquiries by automatically pulling live order status, tracking numbers, and courier details from Shopify.
- [Collect customer information with AI](https://www.zipchat.ai/capabilities/collect-customer-information-with-ai.md): Let the AI Agent collect customer information through conversational questions, then forward complete responses to your team or automation inbox.
- [Comment to DM automation: turn a comment into a conversation](https://www.zipchat.ai/capabilities/comment-to-dm-automation.md): When someone comments on your Facebook or Instagram post, Zipchat opens a direct message and keeps talking, with your catalog, your stock levels and your order 
- [Create unique Shopify discounts](https://www.zipchat.ai/capabilities/create-unique-shopify-discounts.md): Create unique, single-use Shopify discount codes on demand during conversations based on your rules for negotiation and discount triggers.
- [International duties guide: customs and tax explanations](https://www.zipchat.ai/capabilities/duties-tax-explanations.md): Let the AI Agent explain international duties, customs fees, and tax obligations to customers by country, using your uploaded shipping policies and offering a c
- [Human chat takeover: seamless AI-to-agent handoff](https://www.zipchat.ai/capabilities/human-chat-takeover.md): Seamlessly transfer conversations from AI to human agents when needed, with live chat takeover or ticketing system integration.
- [Late delivery AI assistant: lost package resolution tool](https://www.zipchat.ai/capabilities/lost-package-resolution-tool.md): Let the AI Agent resolve late delivery complaints by checking order notes, providing carrier information, and offering compensation coupons based on your polici
- [Multilingual customer support with AI: instant service in any language](https://www.zipchat.ai/capabilities/multilingual-customer-support.md): Automatically detect and respond in any customer's language while maintaining your brand tone across all conversations.
- [Offline WhatsApp list building: QR code subscriber growth](https://www.zipchat.ai/capabilities/offline-whatsapp-list-building.md): Generate QR codes to collect WhatsApp subscribers at physical locations, events, and offline marketing campaigns with incentive offers.
- [Order refund assistant: policy guidance and processing helper](https://www.zipchat.ai/capabilities/order-refund-assistant.md): Let the AI Agent guide customers through your refund process, verify eligibility by checking order data, collect necessary information, and escalate the informa
- [AI out-of-stock assistant: alternative product recommender](https://www.zipchat.ai/capabilities/out-of-stock-assistant.md): Let the AI Agent recommend 2-3 similar in-stock alternatives when products are unavailable, with optional discount incentives to recover potential lost sales.
- [Proactive engagement chat](https://www.zipchat.ai/capabilities/proactive-engagement-chat.md): Let the AI Agent proactively engage browsing customers with context-aware messages triggered by hesitation signals, converting passive browsers into active buye
- [AI product compatibility checker: prevent wrong product purchases](https://www.zipchat.ai/capabilities/product-compatibility-checker.md): Automatically confirm if products work together by checking compatibility matrices in your knowledge base before customers buy.
- [AI delivery date calculator: smart ETA predictions](https://www.zipchat.ai/capabilities/smart-eta-predictions.md): Automatically convert order fulfillment stages into accurate delivery dates based on your shipping policies and courier timelines.
- [Social media comment moderation: hide what shoppers should never read](https://www.zipchat.ai/capabilities/social-media-comment-moderation.md): Zipchat reads every comment on your Facebook and Instagram posts, reels and ads, then hides spam, scams and abuse before other shoppers see them.
- [Store visitors qualification: smart pre-sale questions](https://www.zipchat.ai/capabilities/store-visitors-qualification.md): Proactively ask 2-3 qualifying questions to understand customer needs and recommend the perfect product across all channels.
- [WhatsApp customer support: 24/7 automated AI service](https://www.zipchat.ai/capabilities/whatsapp-customer-support-24-7.md): Provide 24/7 multilingual customer support on WhatsApp with AI that handles 90% of inquiries and converts support into sales.

## Channels

- [Website chat](https://www.zipchat.ai/channels/website-chat): Proactive AI chat widget for any website or ecommerce store
- [WhatsApp](https://www.zipchat.ai/channels/whatsapp): WhatsApp AI agent for cart recovery, support, and proactive sales
- [Instagram](https://www.zipchat.ai/channels/instagram): AI agent for Instagram DMs handling product questions and support
- [Messenger](https://www.zipchat.ai/channels/messenger): AI agent for Facebook Messenger conversations
- [Email](https://www.zipchat.ai/channels/emails): AI email support that answers customer emails and campaign replies in the same thread

## Integrations

- [Shopify](https://www.zipchat.ai/integrations/shopify): Native Shopify integration, Shopify Certified, go live in under 30 minutes
- [WooCommerce](https://www.zipchat.ai/integrations/woocommerce): WooCommerce AI agent connecting to catalog and orders
- [Wix](https://www.zipchat.ai/integrations/wix): Wix store AI agent for product questions and customer support

## Comparisons

- [Gorgias](https://www.zipchat.ai/alternatives/gorgias.md): Gorgias bills tickets plus about $1 per AI resolution. Zipchat is one AI agent that sells and supports on every channel, with one memory.
- [Zendesk](https://www.zipchat.ai/alternatives/zendesk.md): Zendesk serves every industry and launched commerce agents in September 2026. Zipchat was built for ecommerce: one AI agent, one memory, every channel.
- [Intercom](https://www.zipchat.ai/alternatives/intercom.md): Fin charges seats plus $0.99 per outcome, for every industry. Zipchat is one AI agent built only for ecommerce, with one memory on every channel.
- [Tidio](https://www.zipchat.ai/alternatives/tidio.md): Tidio's Lyro is billed per conversation it joins. Zipchat is one AI agent built for ecommerce, with one memory on every channel.
- [Freshdesk](https://www.zipchat.ai/alternatives/freshdesk.md): Freshdesk sells AI in session packs for each billing cycle. Zipchat is one AI agent for ecommerce, with one memory on every channel.
- [Rep AI](https://www.zipchat.ai/alternatives/rep-ai.md): Rep AI prices by website sessions. Zipchat is one AI agent for ecommerce brands, priced by replies, with an Unlimited plan at a fixed price.
- [Chatty](https://www.zipchat.ai/alternatives/chatty.md): Chatty answers and sells in chat. Zipchat is one AI agent with one memory that also answers on product pages, recovers carts and acts in your tools.
- [LiveChat](https://www.zipchat.ai/alternatives/livechat.md): LiveChat sells chat software to every industry. Zipchat is one AI agent for ecommerce brands that sells and supports on every channel.
- [Re:amaze](https://www.zipchat.ai/alternatives/reamaze.md): Re:amaze adds an AI Agent to a helpdesk, priced per user plus $0.85 per resolution. Zipchat is one AI agent that sells and supports, priced per plan.
- [Richpanel](https://www.zipchat.ai/alternatives/richpanel.md): Richpanel is an AI-native helpdesk built around autonomous support agents. Zipchat sells and supports as one agent, with one memory on every channel.
- [Shopify Inbox](https://www.zipchat.ai/alternatives/shopify-inbox.md): Shopify Inbox puts a free AI on your storefront chat. Zipchat puts one AI agent on your site, WhatsApp, Instagram, Messenger and email, and recovers carts.
- [ManyChat](https://www.zipchat.ai/alternatives/manychat.md): ManyChat automates DMs for creators. Zipchat is one AI agent for ecommerce brands: comments, DMs, website chat, WhatsApp and email, with one memory.
- [Siena AI](https://www.zipchat.ai/alternatives/siena-ai.md): Siena AI starts with support. Zipchat runs one AI agent from site search to after the purchase, priced per reply. Live in under 30 minutes.
- [Octane AI](https://www.zipchat.ai/alternatives/octane-ai.md): Octane AI builds product quizzes. Zipchat is one AI agent that asks, recommends, sells and supports on every channel. Live in under 30 minutes.
- [Zowie](https://www.zipchat.ai/alternatives/zowie.md): Zowie sells to banks, insurers and telcos on annual contracts. Zipchat is one AI agent built for ecommerce only. Live in under 30 minutes.
- [Manifest AI](https://www.zipchat.ai/alternatives/manifest-ai.md): Manifest AI quotes its price on a call. Zipchat publishes every plan, connects any API through Agentic Skills and goes live in under 30 minutes.
- [Ada](https://www.zipchat.ai/alternatives/ada.md): Ada is built for enterprise service in every industry, from $30,000 a year. Zipchat is one AI agent for ecommerce, from $64/month.
- [Spoki](https://www.zipchat.ai/alternatives/spoki.md): Spoki runs WhatsApp campaigns for every kind of business. Zipchat is one AI agent for ecommerce, on your site and every channel.
- [indigo.ai](https://www.zipchat.ai/alternatives/indigo-ai.md): indigo.ai sells enterprise AI agents through demos and phased rollouts. Zipchat is one AI agent for ecommerce, live in under 30 minutes.
- [TextYess](https://www.zipchat.ai/alternatives/textyess.md): TextYess builds an autonomous CRM for campaigns. Zipchat is one AI agent that sells and supports across the whole journey, with one memory.
- [Keplero AI](https://www.zipchat.ai/alternatives/keplero-ai.md): Keplero AI serves clinics, hotels and restaurants as well as shops. Zipchat is one AI agent for ecommerce, with unlimited team members.

## Tools

- [WhatsApp link generator](https://www.zipchat.ai/tools/whatsapp-link-generator): Free tool to generate a clickable WhatsApp link with a pre-filled message
- [ROI calculator](https://www.zipchat.ai/tools/roi-calculator): Calculate the revenue impact of adding AI to your ecommerce store

## Guides

- [Shopify Inbox Review 2026: What It Does and What It Cannot Do](https://www.zipchat.ai/blog/shopify-inbox.md): Shopify Inbox review for 2026: the free AI agent, the July lead-capture change, the one-surface limit, and when a Shopify store outgrows it.
- [The best chat widgets for websites in 2026: free, paid, and AI agents compared](https://www.zipchat.ai/blog/top-chat-widgets-for-websites.md): Compare 9 chat widgets and AI agents for websites, free and paid. See pricing, AI capability, Shopify support, and ratings. Verified June 2026.
- [What Is Gross Merchandise Value (GMV)? Definition, Formula, and Ecommerce Examples](https://www.zipchat.ai/blog/understanding-gross-merchandise-value-gmv.md): Learn what Gross Merchandise Value (GMV) means, how to calculate it, and how ecommerce brands use GMV to track growth, revenue, and performance.

## Optional

- [All industries](https://www.zipchat.ai/industries/): Vertical-specific pages for ecommerce brands
- [Full blog](https://www.zipchat.ai/blog/): Complete article archive
- [Sitemap](https://www.zipchat.ai/sitemap.xml): All indexable URLs