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Zipchat Inc. (“Zipchat,” “we,” “our,” or “us”) values and respects your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal data when you use our websites, applications, integrations, products and services (collectively, the “Services”).
We comply with applicable privacy laws, including:
By using our Services, you agree to the practices described in this Policy.
Zipchat Inc. complies with the EU‑U.S. Data Privacy Framework (EU‑U.S. DPF), the UK Extension to the EU‑U.S. DPF, and the Swiss‑U.S. Data Privacy Framework (Swiss‑U.S. DPF) as set forth by the U.S. Department of Commerce. Zipchat Inc. has certified to the U.S. Department of Commerce that it adheres to the EU‑U.S. Data Privacy Framework Principles (EU‑U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU‑U.S. DPF and the UK Extension to the EU‑U.S. DPF. Zipchat Inc. has certified to the U.S. Department of Commerce that it adheres to the Swiss‑U.S. Data Privacy Framework Principles (Swiss‑U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss‑U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU‑U.S. DPF Principles and/or the Swiss‑U.S. DPF Principles, the Principles shall govern.
To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
We use data for the following purposes under lawful bases of contract performance, legitimate interest, consent and legal obligation:
We use cookies, pixels, tags and similar technologies for:
You can manage cookie settings via your browser or through our Cookie Preferences Tool. For EU/UK users, no non‑essential cookies are deployed without consent.
We do not sell personal data. We share limited data with trusted providers, including:
Each third‑party provider is bound by confidentiality and data processing agreements. When transferring personal data to a third party acting as our agent, Zipchat Inc. remains responsible under the DPF Principles if that agent processes such personal data in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage.
As a U.S.-based company, data may be transferred internationally.
We keep data only as long as necessary for the purposes outlined in this Policy:
We implement industry‑leading security measures:
While no system is 100% secure, we continuously improve safeguards.
Depending on your jurisdiction, you may have the following rights:
Rights under the Data Privacy Framework:
Under the CCPA/CPRA (California), LGPD (Brazil) and PIPEDA (Canada) you may have additional rights such as the right to know what data we collect and share, the right to non‑discrimination for exercising privacy rights and the right to challenge compliance. To exercise any of these rights, please contact us at support@zipchat.ai.
In compliance with the EU‑U.S. DPF, the UK Extension to the EU‑U.S. DPF and the Swiss‑U.S. DPF, Zipchat Inc. commits to resolve DPF Principles‑related complaints about our collection and use of your personal information. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of personal data received in reliance on these frameworks should first contact us at:
Email: support@zipchat.ai
In compliance with the EU‑U.S. DPF, the UK Extension to the EU‑U.S. DPF and the Swiss‑U.S. DPF, Zipchat Inc. commits to cooperate and comply with the advice of the EU data protection authorities (DPAs), the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the DPF. This recourse is provided free of charge to the individual.
Zipchat Inc. is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Under certain conditions, and after exhausting other available remedies, individuals may invoke binding arbitration for complaints regarding DPF compliance that are not resolved by other DPF mechanisms. Zipchat Inc. is obligated to arbitrate claims and follow the terms as set forth in Annex I of the DPF Principles, provided that the individual has invoked binding arbitration by delivering notice to Zipchat Inc. and following the procedures and conditions described in Annex I. For more information, please visit:
We may disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also may disclose data when required by law, regulation, court order or to enforce our Terms of Service.
Our Services are not intended for individuals under 16. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.
Our Services may contain links to external websites. We are not responsible for the privacy practices of third parties.
We may use automated tools, including AI algorithms, to personalize recommendations, trigger marketing campaigns and assess engagement. Significant decisions impacting individuals are subject to human oversight where required by law.
We honor Do Not Track (DNT) signals where legally required. You can opt out of targeted advertising via the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) opt‑out pages.
We may update this Policy periodically. Major updates will be communicated via email or in‑app notifications.
Zipchat Inc.
407 East Ayre Street
Wilmington, DE 19804, USA
Email: support@zipchat.ai
