Subprocessors

What a subprocessor is

Zipchat Inc. ("Zipchat") uses certain third-party providers ("Subprocessors") to help deliver the Services. A Subprocessor may process, store, or access customer information or personal data only as needed to provide its service to Zipchat.

Before it engages a Subprocessor, Zipchat reviews the provider's privacy and security practices. It enters into a written agreement that requires confidentiality, applicable data-protection duties, and transfer safeguards where required.

Subprocessors may use customer data only to perform their service for Zipchat. Zipchat's AI providers may not use it to train their models, as described in the Privacy Policy and the Terms.

Limited access

Each Subprocessor receives only the data it needs to perform its service for Zipchat, and may not use that data for any other purpose.

Where data is stored

Customer Data is stored in the United States, unless otherwise agreed in writing.

Subprocessors used for every customer

AI providers include, but are not limited to, the names above. Zipchat may add or replace providers from time to time. Current AI providers process this data under zero-training terms. Some may retain limited data for observability or abuse monitoring.

Subprocessors used when a feature applies

These subprocessors receive data only when the condition in the table applies to the customer.

Updates to Subprocessors

By using the Services, Customer gives Zipchat general authorization to engage Subprocessors, including the Subprocessors listed on this page and any Subprocessor Zipchat adds later under this section.

As the service evolves, Zipchat may add, replace or remove Subprocessors, or use an existing Subprocessor for additional tasks, at its discretion. Zipchat will update this page to show the current list. The date at the top of the page is the date of the latest change. For a new Subprocessor that will process Customer Data, Zipchat will also give notice by email to the address on the customer account at least 10 days before the new Subprocessor starts processing it, except where an urgent replacement is needed for security or service continuity, in which case Zipchat will give notice as soon as reasonably practicable.

Where data-protection law gives Customer the right to object to a new Subprocessor, Customer may object in writing to support@zipchat.ai within 10 days of the notice, on reasonable data-protection grounds. Zipchat will discuss the concern in good faith. If the parties cannot resolve it, Customer's only remedy is to stop using the affected part of the Services or to terminate the subscription under the Terms of Service.

Zipchat imposes on each Subprocessor data-protection obligations no less protective than those Zipchat owes Customer, and remains responsible for its Subprocessors' performance of those obligations, as described in the Privacy Policy and the Data Processing Addendum.

If you want to be notified of updates to this page, contact support@zipchat.ai.

Zipchat may update this list without amending the Terms of Service.

Related

• Trust Center
• Privacy Policy
• Terms of Service
• Data Processing Addendum