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How it works

How Zipchat works, from catalog to checkout

One install. The agent reads your catalogue, policies and orders, answers from your own content and acts inside your tools.

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7-day free trial · Live in under 30 minutes

GDPR & AI Act compliant 4.9 on Shopify 4.8 on G2

Example settings

Trusted by 2,500+ ecommerce brands

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From install to the first sale

  1. Connect your ecommerce platform

    One click on Shopify, one snippet anywhere else.

  2. The agent reads your content

    Catalogue, policies, orders and help pages, from the first day.

  3. Set your rules in plain words

    Tone, goals, topics to avoid and when to hand over.

  4. Go live

    Live and answering customers in under 30 minutes.

Every answer is grounded in your content

The agent answers from your knowledge base: product sheets, policies and orders. It never invents a price, a policy or a delivery date. When it does not know, it says so and routes the conversation to your team.

  • Grounded in your sources

  • Corrected once, fixed for good

  • Missed questions land in a knowledge-gap queue

Actions in your tools, with your approval

Connect any tool with an API, webhook or MCP. You approve every action type and set thresholds for sensitive ones. Every action is logged.

  • Returns*
  • Refunds*
  • Order edits*

* With an Agentic Skill connected to your tools.

Your team takes over with the full context

When a person is needed, the agent creates the ticket in your helpdesk with the transcript and the sources. Works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce.

Security built in

  • Encrypted at rest and in transit
  • Isolated per workspace
  • GDPR and AI Act compliant

Native on every commerce platform

  • Commerce

    Shopify, Shopify Plus, Magento and Adobe Commerce, Salesforce Commerce Cloud, BigCommerce, PrestaShop, WooCommerce, Wix

  • Helpdesk and CRM

    Zendesk, Gorgias, Intercom, Freshdesk, Salesforce, Klaviyo, HubSpot

  • Operations

    Loop Returns, Recharge, Judge.me, Google Merchant feed, Postgres, Zapier

  • Everything else

    Any API and MCP

Two ways to start

  • Under 30 minutes

    Start on your own.

    Start free trial

  • One to four weeks

    Scoped with a solutions lead, custom skills built and tested with your team, rollout owned to the last surface.

    Book a demo
FAQ

Frequently asked questions

How long does it take to set up?

Live in under 30 minutes when you start on your own. A scoped rollout with a solutions lead takes one to four weeks.

Where does the agent get its answers?

From your catalogue, policies, orders and knowledge base. It never invents a price, a policy or a delivery date.

What happens when it does not know?

It says so and routes the conversation to your team with the full context. The missed question lands in a knowledge-gap queue, and you add the answer once.

How do we control its actions?

You approve every action type and set thresholds for sensitive ones. Every action is logged.

Where is our data stored?

Encrypted at rest and in transit, isolated per workspace.

Can it handle Black Friday volume?

Yes. There is no cap on concurrent conversations, and your reply quota can be raised at any time.