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AI platform

The AI agent built for ecommerce, first

Others added AI to a helpdesk, a chat widget or a marketing tool. We built the agent first, then gave it your channels and your tools.

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7-day free trial · Live in under 30 minutes

GDPR & AI Act compliant 4.9 on Shopify 4.8 on G2

Example conversations

Trusted by 2,500+ ecommerce brands

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Built agent first, not bolted on

  • AI on top of an existing product

    The AI inherits the product it was added to: its channels, its pricing meter, its limits. A helpdesk AI waits for tickets. A widget AI stays in the widget.

  • Zipchat, agent first

    We built the best AI agent for ecommerce, then gave it access to search, product pages, chat, email, WhatsApp, social and your tools. Channels are where it works, not what it is.

Trained on how real people sell and support

  • Sales

    The only AI agent trained on real sales conversations held by real sales reps and shop assistants.

  • Support

    Trained on real ecommerce support conversations held by real support agents.

It reads your catalogue, policies and orders from the first day, so there is no cold start.

One agent. One memory. Every channel.

The same agent follows the shopper from the first comment to the return. It remembers each customer across search, product pages, chat, email, WhatsApp and social, so nobody starts over.

  1. Discovers

    Comments and DMs

  2. Searches

    Answers in search bar

  3. Evaluates

    Answers on product page

  4. Decides

    Recommends products

  5. Leaves

    Recovers carts on WhatsApp

  6. Has bought

    Orders and after-sales

  7. Comes back

    One memory everywhere

  8. Acts

    Any tool with an API

It does not answer about your systems. It acts inside them.

Connect any tool with an API, webhook or MCP. You decide which actions run on their own and which wait for a person.

  • Cash on delivery
  • Returns*
  • Parcel tracking
  • Stock alerts
  • Loyalty points*
  • Refunds* (wait for approval)

* With an Agentic Skill connected to your tools.

Example actions

Proof

16.4%

average chat-to-sale conversion, against 2 to 3% on site

  • Zipchat chat 16.4%
  • Site average 2 to 3%

Under3%

of conversations escalated to a human

2,500+

ecommerce brands

No cap on concurrent conversations. Tested on Black Friday since 2023.

What it does for you

  • Increase sales

    Answers doubts, recommends and recovers carts on search, product pages, chat and WhatsApp.

    See how it sells

  • Automate support

    Tracks orders, handles returns* and hands over inside your helpdesk.

    See how it supports

  • Customer insights

    Objections, demand gaps and attributed revenue, in a dashboard, a report, an API and your own AI.

    See the insights
How it works, step by step
FAQ

Frequently asked questions

What is an agentic AI platform for ecommerce?

It is one AI agent that understands the shopper, answers from your content and acts inside your systems, on every surface where the shopper meets your brand.

How is Zipchat different from AI added to a helpdesk?

Zipchat was built agent first. A ticket queue or a chat widget does not limit it: it works on search, product pages, chat, email, WhatsApp and social, and it acts in your tools.

What is it trained on?

The only AI agent trained on real sales conversations held by real sales reps and shop assistants. Trained on real ecommerce support conversations held by real support agents.

Which channels does it work on?

Search, product pages, website chat, email, WhatsApp, Instagram DMs and comments, Facebook comments and Messenger. Voice AI is coming soon.

Which platforms does it connect to?

Shopify, Shopify Plus, Magento and Adobe Commerce, Salesforce Commerce Cloud, BigCommerce, PrestaShop, WooCommerce and Wix. Any tool with an API or MCP connects through Agentic Skills.

Is it compliant?

Yes. Zipchat is GDPR and AI Act compliant.