NEW Introducing AI product questions Learn more

Zipchat Editions

Q2 2026

Six months of shipping, six chapters. Everything new for selling and supporting on autopilot.

89 updates shipped
2 new channels
3 new integrations

This edition collects the best of what Zipchat shipped from January to June 2026: everything that helps an ecommerce brand sell more, support faster, and stay in control.

Chapter 01

Turn conversations into sales

The chat is no longer where questions go, it is where orders happen: recommendations, photos, and checkout nudges that end in a cart.

Add to cart inside the chat

The AI recommends a product and the shopper adds it to cart without leaving the conversation. Live on Shopify.

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yourstore.com 1
Zipchat
Which one works for dry skin?
The hydra face cream is the one for dry skin.
Hydra face cream $29
Add to cart Added

AI product questions

Zipchat writes clickable questions on every product page: sizing, materials, shipping, returns. One tap opens the conversation with the answer already there.

See AI product questions
$78
True to size? What's it made of? Free returns?

Organic cotton with a linen blend. Machine washable, holds its shape.

Visual shopping

Shoppers send a photo and the AI understands it in context. They can ask about what they see, or shop the products that match it.

That's our Ada armchair in sand linen. In stock in two colors.
Ada armchair $489 Match
Ada, moss green $489
Ada footstool $189

Exit-intent proactive messages

Fire a message the moment a visitor moves to leave. One well-timed reason to stay and check out.

yourstore.com/cart
Your cart's still here. Finish checkout in one tap?

Wildcard proactive campaigns

Wildcard campaigns fire even when another proactive message already showed. Your biggest offer never loses its slot to a welcome message.

BFCM: 20% off ends tonight
Welcome, need a hand? Shown

Proactive campaigns, simplified

One message field instead of two, and new campaigns are on by default. Launch in seconds.

Ready when you are: 10% off today
On by default

Chapter 03

Meet customers on every channel

One AI agent now answers on Instagram, Messenger, WhatsApp, email, and every page of your store, including checkout.

Instagram Messenger WhatsApp Email

AI replies in Instagram DMs

Connect an Instagram account and the AI replies to DMs on its own. Product questions, order checks, and sizing advice get answered while the customer is still scrolling.

Is the linen dress back in stock?
Back in stock in all sizes.
Linen dress $96

AI replies on Messenger

Connect a Facebook Page and the AI answers Messenger conversations directly. Every reply comes from your knowledge base and store data, not canned scripts.

Where's my order?
Order #2841 is out for delivery today.
Track order

Chat through checkout

The chat bubble now runs on checkout for Shopify Plus stores and on the thank-you page for every Shopify store. Answer last-minute doubts on the exact page where carts are won or lost.

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Can I still change the shipping address?
Yes, right up until it ships. Want me to update it?

Voice notes everywhere

Customers can talk instead of type. The AI understands voice notes on WhatsApp, Instagram, Messenger, and the website widget, and replies in text in any language.

0:07

Follow-ups that send themselves

When a conversation goes quiet, the AI sends a context-aware follow-up across social channels and email. Free to send, with no Meta messaging fees.

Thanks, I'll think about it.
24h later
Still thinking about the Nova sneakers? They ship free this week.
$0 to send

Richer WhatsApp campaigns

Build campaigns with interactive buttons, header images, and rich text. Filter out cash-on-delivery orders and respect opt-ins with a built-in consent toggle.

New season, new fits. Members get early access today.

Shop early access Remind me later
Exclude cash on delivery Consent required

Several pages, one agent

One agent now manages multiple Instagram accounts and Facebook Pages, so every storefront answers with the same knowledge and the same voice.

Proactive email, simpler setup

The AI can now start email threads proactively, and a setup wizard gets your sending address connected in minutes.

Small fixes, every channel

Simpler WhatsApp follow-up delays, double opt-in, right-to-left language support, and Messenger replies that greet customers by name.

Chapter 04

Plug into your stack

New integrations across WordPress, Zendesk, Judge.me, and every major ecommerce platform, so Zipchat fits the tools you already run.

WordPress and WooCommerce plugin

The official plugin installs the widget, sales tracking, and customer identification in one click. No developer, no code snippets, no theme edits.

See the WooCommerce integration
Zipchat for WooCommerce
Sales tracking on Customer identified

WooCommerce feature parity

Order tracking and single-use discount codes now work on WooCommerce, level with Shopify. The agent checks orders and creates codes in the same conversation.

Order tracking
Discount codes
Customer identification
Full parity

Zendesk integration

Zipchat works as a teammate inside your existing Zendesk setup. It picks up tickets, answers from your knowledge, and hands off when a human should step in.

ZendeskOpenSolved

Judge.me reviews

Collect and publish customer reviews straight from Zipchat conversations. A solved question turns into social proof without a follow-up email.

"Sorted my return in two minutes."

Published to Judge.me
Shopify WooCommerce

Full coverage

Orders, discounts, and customer identification on the two biggest platforms.

Magento PrestaShop

Dedicated setup

Guided installation and catalog sync for both platforms.

BigCommerce Wix

Capability coverage

The same AI agent and setup flow, ready on both platforms.

Browse all integrations

Chapter 05

Extend the AI with Agentic Skills

Connect the agent to the systems that run your store, so it can look up orders, update records, and take action, not just answer.

Agentic Skills, connect any system

The agent can call any API-based system you use, order management, CRM, ERP, and act on the answer in the conversation. Credentials stay encrypted and managed in one place.

Where is order #4102?
Order lookup CRM update Discount check
Shipped, arriving Friday.

Secure credential handling built in

Plain-language prompt builder

Describe the behavior you want in plain words and the AI rewrites the prompt for you. No prompt engineering, just say what should change.

Offer a discount only after two objections
Conditioncustomer objects twice
Actionoffer a 10% code
Tonekeep it friendly

Skills, renamed and expanded

Tools are now Skills, with a clearer home in the dashboard. Custom skills are easier to build, test, and debug, so new behaviors ship in minutes.

Tools
Skills
Build
Test
Debug

Reusable variables and a managed Shopify key

Save a credential once as a variable and reuse it across every skill. Shopify skills use a managed key, so there is no separate custom app to create.

Shopify key, managed
Order lookup
Refund status
Inventory check
Explore Agentic Skills

Chapter 06

Control, insight, and trust

Everything the AI learns comes back to you: monthly insight reports, per-market control of every string, human review whenever you want it, and a certified home inside Shopify.

Monthly conversation reports

Every month Zipchat reads your conversations for you and sends a report: how customers perceive the brand, what they keep asking, which marketing angles they respond to, where the UX breaks, and what to do next.

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Monthly report
Brand perception
Common questions
Marketing angles
UX problems
Growth actions

Built for Shopify certified

Zipchat is Built for Shopify certified, Shopify's highest quality bar for performance, UX, and reliability. The badge is re-earned continuously, not granted once.

Built for Shopify

Localise every string

Control every customer-facing string per market, scoped by URL, with a side-by-side preview of exactly what shoppers will see. No string ships in a language you have not approved.

String
Traccia il tuo ordine Suivez votre commande Bestellung verfolgen
Preview
Traccia il tuo ordine Suivez votre commande Bestellung verfolgen

Deep analysis with the Conversations API

Pull every conversation programmatically and pipe it into Claude Code or any tool you like. Mine questions, objections, and buying signals at whatever depth your team wants.

GET /conversations
question
objection
buying_signal

Knowledge Gap Detection and a weekly digest

When the AI cannot answer confidently, it flags the gap and emails you a weekly list to fix. You always know what your knowledge base is missing before customers feel it.

Weekly digest

Corrections, redesigned

The correction flow now adapts to how each answer was generated, on a redesigned page you can actually search.

Inside Shopify admin and mobile

Zipchat lives directly inside the Shopify admin and the Shopify mobile app. Manage conversations where you already run the store.

Deeper reporting and dashboards

A redesigned dashboard with period-over-period comparison, channel filters, custom-range reports, a Debug button, and custom CSS for the widget.

Draft mode

The AI drafts the reply, you approve it before it sends, per channel. Full speed when you trust it, full review when you do not.

Draft Sent

Your order ships tomorrow, tracking will follow by email.

Approve

Unlimited human replies

When AI replies run out, conversations move to Manual Mode instead of being rejected. You can always answer your customers yourself, without limits.

AI Manual mode
On it, give me two minutes.
Sent by you