Website chat Turns browsers into buyers on every page. 
WhatsApp Sell on the app your customers read. 
Instagram Answers every DM in seconds. 
Messenger Turns Facebook ad questions into sales. 
Email Answers every email in the same thread. AI platform
Why Zipchat: the AI platform How it works
See Zipchat on your own store Free store previewWorks with
All integrationsPartners
Integration · PrestaShop
Live in under 30 minutes via the custom HTML module, connects the PrestaShop Webservice API, and answers across every channel from one knowledge base.
7-day free trial · Stripe billing
Avez-vous ces bottes en taille 40 en rouge ?
Oui, les Bottes Cuir Milano sont disponibles en rouge taille 40. Livraison en 2 jours ouvrés en France.
Yes. Zipchat is an AI chatbot for PrestaShop that installs in minutes with a lightweight script. It answers product and order questions from your live catalog, recommends products, and helps reduce cart abandonment. It offers native multilingual support for stores serving customers across multiple languages, and also runs across WhatsApp and other channels, handing off to your team when needed.
PrestaShop is the platform of choice for niche European SMB ecommerce. Italian fashion, French beauty, Spanish food and beverage, German specialty retail. Smaller teams, multilingual storefronts, multistore configurations, and tight margins on AOV.
One knowledge base, every channel. PrestaShop merchants typically run a chat plugin, a WhatsApp inbox, an Instagram DM workflow, and email all from a small team. Each channel maintains its own answers. Drift between channels is the operational tax. Zipchat consolidates the conversation layer behind one knowledge base and serves every channel with the same answers in the same language.
Multilingual should cost zero, not extra. PrestaShop's native multilingual store management is a strength, but most chat tools tax the merchant for language expansion. Zipchat ships any language on every plan with no add-on. The visitor's shop language drives the AI reply automatically.
The 2026 shift is agentic. Rules-based chatbots fail on roughly 30% of queries; agentic AI fails on under 5%. PrestaShop merchants relying on rule-based widgets to handle order tracking and product Q&A are losing the conversations that matter. See our customer service guides for the deflection benchmark research.
From custom HTML module to live agent on your PrestaShop storefront, in five steps.
Install from the module catalog if needed and open the configuration screen.
Copy from the Zipchat dashboard and paste into the module set to render sitewide. Clear the PrestaShop cache.
In Advanced Parameters > Webservice, enable the Webservice and create a key. Paste the key into Zipchat.
Set brand tone, escalation rules, and proactive triggers (cart value, exit intent, product viewed, time on page).
Wire each Agentic Skill against the Webservice API. Connect WhatsApp, Instagram, Messenger, and email.
Zipchat installs on PrestaShop in two parts. A JavaScript snippet handles the storefront widget; the PrestaShop Webservice API handles Agentic Skills. The snippet ships through the custom HTML module or a direct edit to header.tpl.
Dove è il mio ordine #PS-4821?
Il tuo ordine #PS-4821 è in preparazione. Spedizione stimata: domani. Vuoi ricevere il codice sconto per il prossimo acquisto?
Placed via the custom HTML module or in header.tpl. Renders sitewide across every PrestaShop page. No theme code change required; survives core updates.
Webservice keys give the AI access to orders, customers, products, carts, and module endpoints. Generated in Advanced Parameters > Webservice.
Any language, with native detection from the visitor's shop language. Multistore PrestaShop installations connect each shop separately. Under 30 minutes for the snippet install and AI catalog indexing.
* With an Agentic Skill connected to your tools.
Zipchat handles the conversation layer PrestaShop's native modules do not. The AI agent runs customer service, product discovery, cart recovery, multilingual support, and multichannel messaging from one knowledge base.
WISMO, returns, refunds, shipping questions, and policy clarifications resolve in chat.* The AI queries the PrestaShop Webservice API in real time. See WISMO automation.
PrestaShop merchants serving multiple European markets need product answers in the customer's language. The AI reads the catalog in every language and replies in the visitor's language. AI search on the storefront uses the same knowledge base.
Proactive triggers fire on cart value, exit intent, time on page, and product viewed. The AI initiates a chat in the moment, not after an email delay. WhatsApp pairs for outbound recovery on high-cart-value abandonments common in European specialty retail.
Website chat, WhatsApp, Instagram, Messenger, email, and on-site AI search all run from one Zipchat knowledge base. PrestaShop merchants stop maintaining separate configurations for separate tools.
For PrestaShop installations running multiple shops under one back office. The AI scopes answers to the shop the visitor is browsing, including currency, language, and policy.
For PrestaShop modules that expose their own API endpoints. Agentic Skills wire each module-specific action into the AI* so the agent answers correctly even when the question depends on a non-native module.
* With an Agentic Skill connected to your tools.
Agentic Skills turn Zipchat into an agentic PrestaShop operator. You describe an action you want the AI to take. Zipchat wires it into the relevant PrestaShop Webservice API endpoint. The AI invokes the tool when a conversation matches your rule. Agentic Skills ship on every plan with no per-action fee.
Fetch order data
Via the orders endpoint by email, phone, or order reference.
Apply discount and voucher codes*
From chat against PrestaShop's cart rules.
Update customer records*
Tag a customer, change customer group, append addresses or notes.
Lookup inventory
By product, combination, and stock state.
Cancel orders*
Within the cancellation window.
Trigger module-specific actions*
For any PrestaShop module that exposes its own Webservice endpoint.
Update cart contents*
On behalf of the customer through the cart endpoint.
Anything the PrestaShop Webservice API exposes
Every endpoint is reachable through Agentic Skills.
The prompting pattern is plain language: "When an Italian customer asks about an order over 100 euros, look it up in PrestaShop and reply in Italian with status plus tracking link." Zipchat wires the Agentic Skill against the Webservice API. The AI invokes it when the conversation matches.
Agentic Skills are why Zipchat works deeply on PrestaShop. The custom HTML module handles the conversation UI; the Webservice API handles action depth. Every plan, every store, every action.
* With an Agentic Skill connected to your tools.
PrestaShop merchants typically evaluate Zipchat against LiveChat (human-agent first), Olark (classic chat), Tawk.to (free human chat), and PrestaShop module marketplace messaging widgets.
| Capability | Zipchat Recommended | LiveChat | Olark | Tawk.to | PrestaShop module alts |
|---|---|---|---|---|---|
| AI-first agent | Yes | Add-on | No | No | Varies |
| PrestaShop Webservice API actions | Yes | No | No | No | Limited |
| Agentic Skills on every plan | Yes | No | No | No | No |
| WhatsApp marketing | Yes | Add-on | No | No | Add-on |
| Instagram and Messenger | Yes | Yes | Limited | Limited | Limited |
| On-site AI search | Yes | No | No | No | No |
| any language native, no add-on | Yes | Limited | Limited | Limited | Varies |
| Multistore support | Yes | Limited | Limited | Limited | Varies |
| 7-day free trial | Yes (full access) | Yes | Yes | Yes | Varies |
How it installs
PrestaShop ships a custom HTML module in the default module catalog. You install it (if not already present), open the configuration screen, and paste the Zipchat snippet set to render on all pages. Save, clear the PrestaShop cache, and the widget is live. No theme file edits, no developer, no server-side code change.
For merchants who prefer a direct edit: the snippet can also go in the theme's header.tpl. Either method survives PrestaShop core updates. Webservice API keys for Agentic Skills go in a separate step in Advanced Parameters > Webservice.
¿Hacéis envíos a España?
Sí, enviamos a toda España en 3 días hábiles. Envío gratuito en pedidos superiores a 60 €.
Liefern Sie nach Deutschland?
Ja, wir liefern nach Deutschland in 4 Werktagen. Kostenloser Versand ab 60 €.
Italian fashion, French beauty, Spanish food, German specialty retail. Smaller teams, multilingual storefronts. Zipchat answers the most common customer questions, about 80% of conversations, in the customer's language without an agent.
Multistore PrestaShop installations serving multiple regions get one knowledge base across every shop, every language, every channel. Cart recovery, proactive triggers, and post-purchase upsell flows all run inside the same conversation engine.
PrestaShop merchants running custom modules for subscriptions, B2B accounts, or marketplace flows use Agentic Skills to wire each module-specific action into the AI.* The agent answers correctly even when the question depends on a module the platform does not ship by default.
* With an Agentic Skill connected to your tools.
Conte Scarpe Moda, an Italian fashion SMB, recovered hours of team productivity by routing repetitive product and sizing questions to the AI agent.
Just In Case Italia deflects repetitive customer queries at the AI layer so the team handles only the conversations that need a human.
Pimpertz.de, a German swimwear merchant, runs Zipchat to handle the German-language customer service load without expanding the team.
Add a JavaScript snippet through the PrestaShop custom HTML module or directly in the theme header.tpl. The widget renders sitewide once the snippet is in place. Module-based install runs without any theme code change and survives PrestaShop core updates.
Yes. Agentic Skills wire Zipchat into the PrestaShop Webservice API for orders, customers, products, carts, customizations, and any module that exposes its own API endpoints. Auth runs through standard Webservice API keys generated in Advanced Parameters > Webservice.
Zipchat is live in under 30 minutes, including the snippet install and AI catalog indexing, and Agentic Skills wiring against the Webservice API can be refined later. Multilingual configuration through PrestaShop's native language management adds a few minutes.
No. The Zipchat snippet loads asynchronously and does not block page rendering. PrestaShop merchants running the standard caching layer see no measurable performance impact.
Yes. Multistore PrestaShop installations connect each shop separately. The AI scopes the answer to the shop the visitor is browsing, including the right currency, language, and policy.
Yes. Agentic Skills query the PrestaShop Webservice API for orders, shipments, and invoices. The AI matches the customer by email or phone and returns the current order state.
Yes. PrestaShop modules that expose their own Webservice or HTTP endpoints can be wired into Agentic Skills. The AI can call module-specific actions when the conversation matches your rule.
LiveChat is human-agent first with limited AI. Olark is classic chat without an agentic AI layer. Tawk.to is free human chat with no AI. PrestaShop module marketplace alternatives skew toward templated messaging widgets. Zipchat is AI-first with Agentic Skills on every plan, which is the structural difference for merchants that want AI to take actions, not only reply.
Any language, native to the AI. PrestaShop multilingual stores get automatic detection from the visitor's shop language and the AI replies in the same language with no separate config.
Plans start from $64/month, billed annually, and scale through Starter, Pro, Scale, and Scale Plus tiers. Agentic Skills, multichannel, and any language ship on every plan with no add-on fee. Stripe billing for PrestaShop merchants. 7-day free trial and 30-day money-back guarantee on every plan.
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