AI platform
Why Zipchat: the AI platform How it works
See Zipchat on your own store Free store previewWorks with
All integrationsIntegration · Wix
Live in under 30 minutes through Custom Code, connects Velo APIs for orders and members, and answers across every channel from one knowledge base.
7-day free trial · Stripe billing
Where's my order?
It shipped today and arrives Friday.
Shipped · arrives FriWhich roast is best for espresso?
The dark roast espresso blend is in stock.
Wix is the platform of choice for SMB merchants who want a designed-in-an-afternoon storefront without the operational lift of self-hosting. The visual editor is the easy part; customer support, product Q&A, and cart recovery are not, and most Wix merchants run the store solo or with one part-time helper.
The 2026 shift is that an AI agent now answers the most common questions, about 80% of those interactions, without an agent on payroll, and it goes live in under 30 minutes rather than the multi-week project a traditional helpdesk needs. Wix Inbox is a messaging widget that does not understand product context or fire agentic skills, so stores that want a real AI agent need a separate platform. See our customer service guides for the ROI math behind AI-led deflection.
SMB merchants running Zipchat: Little Roastery, Conte Scarpe Moda, and Just In Case Italia.
From Custom Code to a live agent on your Wix site in five steps. Identical on Wix and Wix Studio, no developer required.
From the Wix dashboard, go to Settings > Custom Code to place the snippet without editing the design editor.
Add a new Custom Code entry, choose Body Start placement, and load on all pages. The widget renders sitewide.
If you run Wix Stores, generate Velo permissions so the AI can read store data and fire skills against orders, members, products, and codes.
Set brand tone, escalation rules, and proactive triggers for cart value, exit intent, product viewed, and time on page.
Connect WhatsApp, Instagram, Messenger, and email. One knowledge base serves every channel.
The AI agent runs customer service, product discovery, cart recovery, and multichannel messaging from one knowledge base, handling the conversation layer Wix's native tools do not.
Do you have a gift set under $40?
The tasting gift set fits, and it's in stock.
Any member discount?
Yes, your member code is applied at checkout.*
WISMO, returns, refunds, and shipping questions resolve in chat.* The AI queries Velo APIs in real time, so a solo or small-team store gets the throughput of a 5-person desk without hiring. See WISMO automation.
The AI reads your Wix Stores catalog with variants, pricing, and stock status and recommends the right product for each query. Product recommendations and AI search share the same knowledge base.
Proactive triggers fire on cart value, exit intent, or a stalled cart, so the AI starts a chat in the moment rather than after an email delay. Pair with WhatsApp for outbound recovery on high-value abandonments.
Wix solo merchants run a personal Instagram, a shop WhatsApp, and email from one inbox. Zipchat consolidates the chat layer and serves every channel with the same answers. See WhatsApp commerce.
Wix Multilingual sites get automatic detection from the visitor's browser, and the AI replies in the same language with no separate config. See multilingual support.
* With an Agentic Skill connected to your tools.
Two parts: a JavaScript snippet for the storefront widget, and Velo APIs for agentic skills. The snippet ships through Wix's Custom Code feature in Settings. Velo APIs are Wix's official platform for programmatic site behavior.
Placed at Body Start, set to load on all pages. The widget renders sitewide within seconds of saving.
For stores running Wix Stores. The AI gains access to products, orders, members, and discount codes.
For stores running multiple languages. The AI detects the visitor's language and replies in kind.
For sites built in the new visual editor. The integration steps are identical.
Under 30 minutes to go live, including the snippet, first render and catalog indexing on Wix Stores. Advanced settings can be refined later.
Catalog-aware product Q&A, recommendation responses, multilingual replies, and proactive cart-recovery messages all work as soon as the snippet is live. The AI reads the catalog and the policy pages directly through the connection.
What needs configuration: brand tone, escalation rules, proactive trigger thresholds, channel connections (WhatsApp, Instagram, Messenger, email), and Agentic Skills wiring against Velo APIs.
Describe an action in plain language. Zipchat wires it into the relevant Velo API endpoint, and the AI invokes it when a conversation matches your rule. Agentic Skills ship on every plan with no per-action fee.
Fetch order data
From Wix Stores by email, phone, or order number. Returns shipping status and tracking.
Apply discount codes*
Generate single-use codes against cart value, member status, or first-time visitor rules.
Update member records*
Tag a member, change subscription state, append notes for follow-up.
Look up inventory
By product or variant. Tell the customer when their size is back in stock.
Cancel orders*
Within the cancellation window.
Trigger Wix Automations*
Fire any Velo-defined automation when the conversation matches.
Anything else Velo exposes
Every Velo API endpoint is reachable through Agentic Skills.
The prompting pattern is plain language: "When a returning member asks about an order, look it up in Wix Stores and reply with status plus tracking link." Zipchat translates that into the Agentic Skill wiring against Velo, and the AI invokes the tool when the conversation matches your rule. No code, no engineering ticket.
* With an Agentic Skill connected to your tools.
The Wix App Market lists dozens of chat apps. Most are templated messaging widgets. The serious AI-first contenders are Zipchat, Tidio (entry-level AI), Crisp (multichannel SMB), and the platform's own Wix Inbox.
| Capability | Zipchat Recommended | Wix Inbox | Tidio | Crisp | Wix App Market alts |
|---|---|---|---|---|---|
| AI-first agent | Yes | No | Partial | Add-on | Varies |
| Velo API actions | Yes | Native | Limited | No | Limited |
| Agentic Skills on every plan | Yes | No | No | No | No |
| WhatsApp marketing | Yes | No | Add-on | Add-on | No |
| Instagram and Messenger | Yes | Limited | Yes | Yes | Limited |
| On-site AI search | Yes | No | No | No | No |
| any language native | Yes | Limited | Limited | Limited | Limited |
| 7-day free trial | Yes (full access) | Yes | Yes | Yes | Varies |
Yes. Zipchat is an AI chatbot for Wix and Wix Studio that installs in minutes with custom code. It answers product and order questions from your live store, delivers AI product recommendations, and helps increase sales through smarter conversations and cart recovery. It also runs across WhatsApp and other channels from one knowledge base, and hands off to your team when needed.
Is there a member discount?
Yes, here's 10% off as a member.
Code MEMBER10 applied** With an Agentic Skill connected to your tools.
The win is throughput per founder. Zipchat answers the most common customer questions, about 80% of conversations, without an agent. The Starter plan covers a typical SMB volume, and every plan starts with a 7-day free trial. The store owner reclaims hours per week previously spent triaging messages.
The win is multichannel consolidation plus cart recovery. Stores running website chat plus WhatsApp plus Instagram see drift across channels. One Zipchat knowledge base plus proactive triggers eliminates that drift and recovers carts before the visitor leaves.
Wix Studio sites get the same Custom Code install plus the Velo platform for actions. Agentic Skills handle the long tail of platform-specific actions: discount codes, member updates, automations.*
* With an Agentic Skill connected to your tools.
Plans start from $64/month, billed annually. Agentic skills and every channel included.
Little Roastery, an SMB coffee brand, runs Zipchat to automate the bulk of customer conversations and reclaim hours per week previously spent on email triage.
Conte Scarpe Moda, an Italian fashion SMB, recovered hours of team productivity by routing repetitive product and sizing questions to Zipchat's AI agent.
Just In Case Italia, an SMB Italian merchant, deflects repetitive customer queries at the AI layer so the team handles only the conversations that need a human.
Add a JavaScript snippet through the Wix Custom Code feature in Settings. Set it to load on all pages and choose Body Start or Head placement. The widget renders on every page within seconds of saving. No developer required.
Yes. The AI reads your Wix Stores catalog and connects to Velo APIs for order data, member records, and store actions. Agentic Skills wire each agentic skill to the right Velo endpoint, so the AI can look up orders, apply discount codes, and update member details.
Zipchat is live in under 30 minutes, including the snippet install and AI catalog indexing. Agentic Skills wiring against Velo APIs and advanced settings such as escalation rules, proactive triggers, and channel connections can be refined later.
No. The Zipchat snippet loads asynchronously and does not block page rendering. Wix sites already running with the platform's built-in tooling carry no extra performance cost from a single async script.
Yes for customer-facing AI conversations. Wix Inbox is a basic messaging tool with templated responses; it does not run agentic skills or read product context. Zipchat replaces it for the chat layer while leaving Wix's native tools intact for merchant-side messaging.
Yes. Agentic Skills wire Zipchat into Velo's Wix Stores API. The AI matches the customer by email or phone and returns the current order status, tracking link, and delivery ETA. No order number paste required.
Yes. Wix Studio sites support the same Custom Code feature for snippet placement and the same Velo platform for API actions. The integration steps are identical to a standard Wix site.
Wix App Market chat alternatives are mostly templated messaging widgets without an agentic AI layer. Tidio is entry-level chat with a thin AI tier. Crisp targets startup multichannel inboxes without deep ecommerce action depth. Zipchat is AI-first with Agentic Skills on every plan, which is the structural difference for stores that want the AI to take actions, not only reply.
Any language, native to the AI. Wix Multilingual sites get automatic detection from the visitor's browser, and the AI replies in the same language with no separate config required.
Plans start from $64/month, billed annually, and scale through Starter, Pro, Scale, and Scale Plus tiers. Agentic Skills, multichannel, and any language ship on every plan. Stripe billing for Wix stores. Every plan starts with a 7-day free trial and a 30-day money-back guarantee.
