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Keplero AI alternative

Keplero AI alternative for ecommerce

One AI agent that answers on your site, product pages and social comments, then sells and supports on WhatsApp and email.

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GDPR & AI Act compliant 5.0 on Shopify 4.8 on G2

Example conversation

The short version

Is Zipchat a good Keplero AI alternative?

Yes, for ecommerce brands that want an AI agent built only for online commerce. It answers social comments and site search too, with unlimited team members on every plan.

  • Pick Zipchat: brands with a growing team, since Keplero caps operators per plan
  • The difference: Keplero answers Instagram DMs, not post comments; Zipchat answers both

Keplero's FAQ says it answers only DMs, not post comments (docs.keplero.ai, checked October 2026).

One AI agent

Zipchat covers every step of the customer journey

8/8Zipchat

3/8Keplero AI, plus 4 partial

  1. DiscoversSocial media Zipchat, covered: Comments and DMs Keplero AI, partial: DMs, not comments
  2. SearchesSite search Zipchat, covered: Answers in search bar Keplero AI, not found: Not found
  3. EvaluatesProduct page Zipchat, covered: Answers on product page Keplero AI, partial: Guides in chat
  4. DecidesIn chat Zipchat, covered: Recommends products Keplero AI, covered: Suggests related products
  5. LeavesCart abandoned Zipchat, covered: Recovers carts on WhatsApp Keplero AI, covered: Shopify cart trigger
  6. Has boughtAfter purchase Zipchat, covered: Orders and after-sales Keplero AI, partial: Order status
  7. Comes backReturn visit Zipchat, covered: One memory everywhere Keplero AI, partial: Contact records
  8. ActsAgent skills Zipchat, covered: Any tool with an API Keplero AI, covered: REST actions, webhooks

Filled: covered. Half: partial. Empty: not found.

Results

Results, head to head

16.4%+

of AI conversations convert into sales

Under 3%

of conversations go to a human

5.0/5

on the Shopify App Store

AI handles conversations

Zipchat 97%+ of conversations handled by the AI
Keplero AI Up to 80% fewer support tickets, their claim, no method published. A ceiling, not a resolution rate.

Conversations that convert

Zipchat 16.4%+ of AI conversations convert into sales
Keplero AI Not published

Keplero publishes a ticket reduction ceiling. We publish AI conversation averages. Details in Full comparison

What Zipchat adds

Search, memory and product pages before any DM

A search for ipad air gets a real answer

The only AI agent trained on real sales conversations held by real sales reps and shop assistants.

Example search

WhatsApp follows up on a storage question

A website chat question gets its answer on WhatsApp.

Example conversation

The charger question, answered on the iPad page

A tapped question shows what is in the box.

Example conversation

The agent adds a Pencil before the order ships

It finds the unshipped order, adds the Apple Pencil Pro and emails the payment link.*

Explore Agentic Skills

* With an Agentic Skill connected to your tools.

Example conversation

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Side by side

Keplero AI vs Zipchat: side by side

Zipchat compared with Keplero AI, short version
Topic Keplero Zipchat
Designed forSMEs in every industryEcommerce brands only
How it is builtService assistant, founded 2023Agent first, ecommerce only
Pricing modelAnnual plans, operator capsMonthly or annual, by replies
Channels with AIChat, WhatsApp, DMs, emailSite, WhatsApp, email, comments, DMs
Memory across channelsContact recordsOne memory per customer
SetupMinutes claimed, plus Meta setupUnder 30 minutes
Every channel

One agent from the comment section to the inbox

Replies under the post, not only in DMs

One comment gets a public answer, the other a DM with the colours.

Example conversation

Confirms a colour in Instagram DMs

Purple in stock, shown with the product card.

Example conversation

Brings an Apple Pencil cart back

The Pencil, its price and a checkout button, in one WhatsApp message.

Example conversation

Sizes up storage in website chat

128GB or 256GB, explained with real prices.

Example conversation

Explains the iPad warranty by email

Trained on real ecommerce support conversations held by real support agents.

Example conversation

Want to see how Zipchat looks on your site?

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Price

What a Keplero AI plan includes

Keplero caps operators and conversations on annual plans. Zipchat includes all channels and unlimited team members.

What each plan includes, Keplero AI and Zipchat
In the plan Keplero AI Zipchat
Team members1 to 5 operators by planUnlimited on every plan
Channels in the planChat plan or voice plan, not bothAll channels
BillingAnnual subscriptionMonthly or annual
ConversationsCapped per planReplies per plan, extra replies $49 per 250
Pricing

Start at $64 a month, billed annually. Move to a fixed price when you grow.

Billed annually, save 20%

  • Starter

    $64a month

    billed annually

    $80a month

    billed monthly

    • 750 replies a month
    Start free trial

  • ProRecommended

    $240a month

    billed annually

    $300a month

    billed monthly

    • 3,000 replies a month
    Start free trial

  • Scale

    $480a month

    billed annually

    $600a month

    billed monthly

    • 6,000 replies a month
    Start free trial

  • Scale Plus

    $960a month

    billed annually

    $1,200a month

    billed monthly

    • 14,000 replies a month
    Start free trial

  • Unlimited

    from $2,100per month

    Fixed price

    • Unlimited replies
    • Rate locked for 12 months
    • No overage
    Talk to sales

Unlimited team members. 30-day money-back guarantee.

Switch

Switch in four steps

  1. Start the free trial

  2. Connect your ecommerce platform

  3. The AI reads your site

  4. Go live in under 30 minutes

FAQ

Frequently asked questions

Keplero AI vs Zipchat: which is better for Shopify brands?

For Shopify brands that sell from social comments to checkout, Zipchat. Keplero AI is a customer service assistant for SMEs in every industry, with operator caps per plan. Zipchat is one AI agent for ecommerce only, with unlimited team members.

Keplero AI pricing vs Zipchat: what is the difference?

Keplero sells annual plans with conversation and operator caps. Its pricing page lists €125, €208 and €291 a month. Its Italian price list shows €2,749 and €3,849 a year (checked October 2026). Meta fees are extra. Zipchat starts at $64 a month billed annually, with unlimited team members. See Zipchat pricing.

What are the best Keplero AI alternatives for Shopify?

Zipchat for one AI agent from social comments to after-sales. Tidio and LiveChat offer website chat for every industry. ManyChat builds flows for DMs, and Re:amaze is a helpdesk with an AI agent.

Does Keplero AI answer Instagram comments?

Its social FAQ says no: Keplero answers only DMs (checked October 2026). Zipchat answers Instagram and Facebook comments, Instagram DMs and Messenger, with one memory of each customer.

How many team members can use Zipchat?

Unlimited, on every plan, so you pay no per-seat fees as your team grows. Keplero AI plans include 1 to 5 operators (checked October 2026).

Does Zipchat work in Italian?

Yes. Zipchat replies in the customer's language automatically, so an Italian shopper gets Italian back. The same agent answers in any language, on every channel.

Does Zipchat work with WooCommerce and Magento?

Yes. Zipchat works with Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix. It reads each brand's catalog from day one.

Does Zipchat recover abandoned carts on WhatsApp?

Yes. Zipchat sends one WhatsApp message with the product and a checkout button. Brands see a 13% to 39% purchase rate on recovered carts. Cart recovery runs on Shopify.

How long does it take to switch from Keplero AI to Zipchat?

Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.

Is Zipchat free to use?

No. Test Zipchat with the 7-day free trial, then pick a plan from $64 a month billed annually. Team members are unlimited, so you pay no per-seat fees.

Can my team take over a conversation?

Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.

Last checked October 2026

Full comparison

Zipchat in one sentence

Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.

Full journey table

Zipchat covers 8 of 8 steps. Keplero AI: 3 covered, 4 partial.

The customer journey, step by step, Zipchat and Keplero AI
StepZipchatKeplero AI
Discovers Covered: Answers comments and DMs on social. Partial Instagram and Messenger DMs. Post comments are excluded: "Keplero risponde solo ai DMs" (social FAQ, checked October 2026)
Searches Covered: Answers intent in your site search bar. Not found A site search bar that answers shoppers: Not found in Keplero AI's public docs (checked October 2026)
Evaluates Covered: Answers questions on the product page. Partial Catalog-aware purchase guidance in chat. A product-page answer surface: Not found in Keplero AI's public docs (checked October 2026)
Decides Covered: Recommends products in chat. Covered Product guidance, product links, alternatives and related products in chat
Leaves Covered: Recovers the cart on WhatsApp. Covered A Shopify "Carrello abbandonato" (abandoned cart) trigger that sends WhatsApp templates
Has bought Covered: Tracks orders. Handles returns and exchanges*. Partial Order status lookup, tracking and policy answers. Returns, refunds and order edits: Not found in Keplero AI's public docs (checked October 2026)
Comes back Covered: Remembers the customer on every channel. Partial Contacts, custom properties and centralized conversations. Persistent AI memory across channels: Not found in Keplero AI's public docs (checked October 2026)
Acts Covered: Acts in your tools. Agentic Skills for any tool with an API. Covered Custom REST API actions and webhooks. MCP: Not found in Keplero AI's public docs (checked October 2026)

One agent. One memory. Every channel.

Full channel table

Zipchat covers 6 of 6 steps. Keplero AI: 2 covered, 4 partial.

The channels, Zipchat and Keplero AI
ChannelZipchatKeplero AI
Social Covered: Answers comments and DMs on Instagram and Messenger. Partial Instagram and Messenger DMs. Post comments are excluded: "Keplero risponde solo ai DMs" (social FAQ, checked October 2026)
Website Covered: AI agent in your website chat, search bar and product pages. Partial A chat widget for the site. Site search and product-page answers: Not found in Keplero AI's public docs (checked October 2026)
WhatsApp Covered: Chat and cart recovery on WhatsApp. Covered AI replies on WhatsApp Business, campaigns, and Shopify abandoned-cart templates
Email Covered: Replies to support email in the same thread. Covered A connected email account, with automatic emails and an email-received trigger
Support Covered: Tracks orders, answers after-sales, hands over to your team. Partial Order status lookup, tracking and policy answers. Returns, refunds and order edits: Not found in Keplero AI's public docs (checked October 2026)
Memory Covered: One memory per customer on every channel. Partial Contacts, custom properties and centralized conversations. Persistent AI memory across channels: Not found in Keplero AI's public docs (checked October 2026)

Channels as listed on the pages we read. "Not listed" or "Not found" does not mean Keplero AI lacks it.

Full results table

What Keplero AI publishes compared with what Zipchat publishes
Metric What Keplero AI publishes What Zipchat publishes
Automation"Riduci i ticket di supporto fino all'80%" (reduce support tickets by up to 80%): a ceiling, their claim, no method published97%+ handled by the AI, under 3% escalate
SalesNot published: no conversion or AOV figure found (checked October 2026)16.4%+ of AI conversations convert into sales, on average across channels
Cart recoveryNot published: no recovery rate found (checked October 2026)13% to 39% purchase rate on WhatsApp
Best caseNot publishedUp to 37.8% in chat, one supplement brand

Every figure here is a vendor's own published claim. Keplero AI publishes a ceiling on ticket reduction, not an AI resolution rate or a conversion rate. Each vendor defines resolution differently.

Full side by side table: Keplero AI and Zipchat

Zipchat compared with Keplero AI
Topic Keplero AI customer service assistant for SMEs in every industry ZipchatBuilt for ecommerce One AI agent
Designed forSMEs in ecommerce, hospitality, healthcare, beauty, real estate and restaurants. "Scelto da oltre 700 aziende italiane" (chosen by over 700 Italian companies)Ecommerce brands that want one agent for sales and support
How it is builtA customer service assistant founded in October 2023 by Gabriele Feudo and Giovanni Davalli, in Italy and Spain. Proprietary platform; OpenAI listed as a subprocessor, Anthropic on explicit requestAgent first, deployed on every channel, ecommerce only
Pricing modelAnnual plans with operator and conversation caps; two public price lists differ (checked October 2026). Meta fees excludedPer reply, set by the plan, billed monthly or annually. Unlimited at a fixed price
Channels with AIChat, WhatsApp, Instagram and Messenger DMs, email; voice sold as a separate plan. Instagram post comments excluded (social FAQ). SMS: Not found in Keplero AI's public docs (checked October 2026)Website chat, AI site search, product-page questions, WhatsApp, email, Instagram and Facebook comments, Instagram DMs, Messenger
VoiceYes, the Centralino AI (AI switchboard) plan. "Una non include l'altra": the Chat plan and the voice plan do not include each otherNot offered
Website chatYes, a chat widget for WordPress, Shopify, PrestaShop and HTML sitesYes, the AI agent in your website chat
AI SearchA site search bar that answers shoppers: Not found in Keplero AI's public docs (checked October 2026)Yes, in the site search bar
Product page answersCatalog-aware purchase guidance in chat. Product-page answer surface: Not found in Keplero AI's public docs (checked October 2026)Yes, PDP Questions where you install it
WhatsApp cart recoveryYes: a Shopify abandoned-cart trigger that sends WhatsApp templatesYes, 13% to 39% purchase rate
Memory across channelsContacts, custom properties and centralized conversations. Persistent AI memory across channels: Not found in Keplero AI's public docs (checked October 2026)Yes, one memory per customer
After the purchaseOrder status lookup, tracking and policy answers. Returns, refunds and order edits: Not found in Keplero AI's public docs (checked October 2026)Order status and tracking built in on Shopify; returns and exchanges with an Agentic Skill
Custom actionsCustom REST API actions and webhooks. MCP: Not found in Keplero AI's public docs (checked October 2026)Agentic Skills: connect any software with an API and the agent can act in it. Zipchat MCP in every plan
Ecommerce platformsShopify, WooCommerce and PrestaShop; a Magento 2 guide. BigCommerce and Salesforce Commerce Cloud: Not found in Keplero AI's public docs (checked October 2026)Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix
HelpdesksZendesk, Gorgias, Intercom and Freshdesk connectors: Not found in Keplero AI's public docs (checked October 2026)Works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce
Team1 operator on Starter, up to 2 on Pro, up to 5 on PremiumUnlimited team members on every plan
Setup"Configura Keplero AI in pochi minuti" (set up in a few minutes, their claim). Also an onboarding call, Meta Business Manager for Instagram and WhatsApp template approvalLive in under 30 minutes

"Not found in public docs (checked October 2026)" means the sources we read do not say. It does not mean Keplero AI lacks it.

Keplero AI price lists as published

Keplero AI prices on its own pages, checked 12 October 2026
Page Plan Price What it includes
keplero.ai/pricingStarter€125 a month, annual subscriptionUp to 500 conversations a month, 1 operator
keplero.ai/pricingPro€208 a month, annual subscriptionUp to 1,000 conversations a month, up to 2 operators
keplero.ai/pricingPremium€291 a month, annual subscriptionUp to 2,000 conversations a month, up to 5 operators
keplero.ai/prezziPro€2,749 a year plus VATUp to 1,500 conversations a month, up to 2 operators
keplero.ai/prezziPremium€3,849 a year plus VATUp to 3,000 conversations a month, up to 5 operators
keplero.ai/ecommerceProFrom €1,990 a year plus VATShopify, WooCommerce or PrestaShop integration, product knowledge, order status
keplero.ai/ecommercePremiumFrom €2,500 a year plus VATUp to 3,000 conversations a month, up to 5 operators

The three pages give different figures for the same plan names. Meta fees are excluded on every list. Voice is a separate Centralino AI plan.

Keplero AI ratings as listed

Keplero AI ratings on review sites, checked 12 October 2026
Site Rating Reviews
Trustpilot Italia4.3/5101
G2Listing not verified (checked October 2026)
CapterraListing not verified (checked October 2026)
Shopify App StoreListing not verified (checked October 2026)

Ratings as Trustpilot Italia showed them on 12 October 2026. Some reviews there raise billing complaints.

Price assumptions and notes

  • Keplero AI pricing page: Starter €125, Pro €208 and Premium €291 a month with an annual subscription, for 500, 1,000 and 2,000 conversations a month.
  • Keplero AI Italian price list: Pro €2,749 and Premium €3,849 a year plus VAT, for 1,500 and 3,000 conversations a month.
  • Both lists cap operators: 1 on Starter, up to 2 on Pro, up to 5 on Premium. Both exclude Meta fees.
  • The lists differ. Pro at €208 a month is €2,496 a year on the pricing page; the Italian list shows €2,749. Premium: €3,492 against €3,849.
  • A third set: the ecommerce page shows Pro from €1,990 and Premium from €2,500 a year plus VAT.
  • Zipchat: Starter $80, Pro $300, Scale $600 and Scale Plus $1,200 a month, 20% less billed annually. Extra replies cost $49 per 250, or $49 per 500 on Scale Plus.
  • Keplero conversations do not convert into AI replies, so this page shows no price ladder.
  • Prices checked October 2026.

How the positioning map was drawn

Horizontal axis: Every industry to Ecommerce only. Vertical axis: Part of journey to Whole journey. Keplero AI's homepage names ecommerce, hotels, medical practices, beauty, real estate and restaurants; Zipchat serves ecommerce only. Keplero sits near the left because online retail is one of several sectors. The vertical position follows the journey table: steps covered, with partial steps counted as half.

Zipchat plans compared

The five Zipchat plans compared
Plan Price a month Billed annually Replies a month Extra replies
Starter$80$64 a month750$49 per 250
Pro$300$240 a month3,000$49 per 250
Scale$600$480 a month6,000$49 per 250
Scale Plus$1,200$960 a month14,000$49 per 500
Unlimitedfrom $2,100Fixed price, rate locked for 12 monthsUnlimitedNo overage

Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%. See Zipchat pricing.

Footnotes and notes

  • * Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.
  • Keplero AI guides purchases in chat. A product-page answer surface: Not found in Keplero AI's public docs (checked October 2026).
  • A site search bar that answers shoppers: Not found in Keplero AI's public docs (checked October 2026).
  • Keplero AI keeps contacts, custom properties and centralized conversations. Persistent AI memory across channels: Not found in Keplero AI's public docs (checked October 2026).
  • Keplero AI lists custom REST API actions and webhooks.
  • See also AI product questions, agentic AI search, WhatsApp AI for ecommerce and Agentic Skills.

What is the best Keplero AI alternative for ecommerce?

For Shopify brands that want one AI agent from social comments to after-sales, the best Keplero AI alternative is Zipchat. Tidio, LiveChat, ManyChat and Re:amaze follow, with one neutral line each.

  1. Zipchat

    One AI agent for sales and support on every channel, built only for ecommerce.

    Best for: Shopify brands that sell from social comments to checkout, with a growing team

  2. Tidio

    Live chat, rule-based Flows and the Lyro AI agent for every kind of business.

  3. LiveChat

    Live chat software for every industry, billed by seat.

  4. ManyChat

    Automation for Instagram, Messenger and WhatsApp DMs, built around flows.

  5. Re:amaze

    Helpdesk with an AI agent and live chat, in one shared inbox.

Sources

Vendor pricing and docs, checked October 2026. Each link opens the vendor's own page in a new tab.

Results

Side by side