Oct 8 Free webinar: let AI run your Instagram and Facebook. Save my spot

Siena AI alternative

Siena AI alternative that also sells

One AI agent that finds products, answers on product pages, recovers carts and resolves orders, on every channel.

Start free trial Book a demo

7-day free trial · Live in under 30 minutes

GDPR & AI Act compliant 5.0 on Shopify 4.8 on G2

Example conversation

The short version

Is Zipchat a good Siena AI alternative?

Yes, for ecommerce brands that want one AI agent to sell before the purchase as well as support after it. Zipchat prices by reply volume, not a platform fee plus a fee per ticket.

  • Pick Zipchat: brands that need site search, product-page answers and cart recovery from the same agent that handles support
  • The difference: Siena prices a $750 platform fee plus $0.90 per automated ticket. Zipchat prices replies, every channel included.

Siena calls itself "The AI CX operating system for consumer brands" and raised a $17M Series A on 6 October 2026 (Business Wire, 6 Oct 2026).

One AI agent

Zipchat covers every step of the customer journey

8/8Zipchat

3/8Siena AI, plus 3 partial

  1. DiscoversSocial media Zipchat, covered: Comments and DMs Siena AI, covered: Social Agent
  2. SearchesSite search Zipchat, covered: Answers in search bar Siena AI, not found: Not found
  3. EvaluatesProduct page Zipchat, covered: Answers on product page Siena AI, partial: Answers in chat
  4. DecidesIn chat Zipchat, covered: Recommends products Siena AI, covered: Shopping Agent
  5. LeavesCart abandoned Zipchat, covered: Recovers carts on WhatsApp Siena AI, not found: Not found
  6. Has boughtAfter purchase Zipchat, covered: Orders and after-sales Siena AI, covered: Tracking, returns
  7. Comes backReturn visit Zipchat, covered: One memory everywhere Siena AI, partial: Shared brain
  8. ActsAgent skills Zipchat, covered: Any tool with an API Siena AI, partial: Integrations, custom apps

Filled: covered. Half: partial. Empty: not found.

Results

Results, head to head

16.4%+

of AI conversations convert into sales

Under 3%

of conversations go to a human

5.0/5

on the Shopify App Store

AI handles conversations

Zipchat 97%+ of conversations handled by the AI
Siena AI Up to 80% of customer interactions, their claim as reported by VentureBeat. Not a resolution rate.

Conversations that convert

Zipchat 16.4%+ of AI conversations convert into sales
Siena AI Not published

They publish no conversion figure. We publish ours. Details in Full comparison

What Zipchat adds

Before the purchase too: search, product pages, memory, actions

A charger search that answers back

A MagSafe charger search returns products and an AI answer.

Example search

Charging questions answered on the page

The only AI agent trained on real sales conversations held by real sales reps and shop assistants.

Example conversation

The email thread continues on WhatsApp

The shopper who asked by email is recognised on WhatsApp.

Example conversation

The agent swaps a 1m charger for a 2m

It checks the 14-day window, then creates the exchange.*

Explore Agentic Skills

* With an Agentic Skill connected to your tools.

Example conversation

Start free trial Book a demo
Side by side

Siena AI vs Zipchat: side by side

Zipchat compared with Siena AI, short version
Topic Siena Zipchat
Designed forConsumer brands' CXEcommerce brands
How it is builtAI-native CX platformAgent first, ecommerce only
Pricing model$750 fee + $0.90/ticketReplies per plan
Channels with AIChat, email, Instagram, FacebookChat, WhatsApp, social, email
Memory across channelsPartial: shared brainOne per customer
Setup6-week enterprise blueprintUnder 30 minutes
Every channel

Support is one channel. The agent works all of them.

Answers support emails after the purchase

Trained on real ecommerce support conversations held by real support agents.

Example conversation

Replies under the charger ad

In public or by DM, under your ads.

Example conversation

Compares cable lengths in DMs

A longer cable, with both prices.

Example conversation

Pairs the charger with the right adapter

Charger and 30W adapter, with real prices.

Example conversation

Brings the shopper back to the cart

One message with the charger and a checkout button.

Example conversation

Want to see how Zipchat looks on your site?

Enter your website URL and see real conversations with your products.

See it on your site
Price

Siena AI pricing compared with Zipchat

Same volume, public prices. Every AI conversation counts as one Siena automated ticket.

Monthly cost at 1,000, 3,000 and 5,000 AI conversations, Siena AI and Zipchat
AI conversations a month Siena AI Zipchat Zipchat costs less by
1,000 $1,650 $300Pro $1,350
3,000 $3,450 $894Scale + 1,500 extra replies $2,556
5,000 $5,250 $1,200Scale Plus $4,050
More than that $0.90 per ticket on a $750 base Unlimited, fixed price from $2,100/month
Pricing

Start at $64 a month, billed annually. Move to a fixed price when you grow.

Billed annually, save 20%

  • Starter

    $64a month

    billed annually

    $80a month

    billed monthly

    • 750 replies a month
    Start free trial

  • ProRecommended

    $240a month

    billed annually

    $300a month

    billed monthly

    • 3,000 replies a month
    Start free trial

  • Scale

    $480a month

    billed annually

    $600a month

    billed monthly

    • 6,000 replies a month
    Start free trial

  • Scale Plus

    $960a month

    billed annually

    $1,200a month

    billed monthly

    • 14,000 replies a month
    Start free trial

  • Unlimited

    from $2,100per month

    Fixed price

    • Unlimited replies
    • Rate locked for 12 months
    • No overage
    Talk to sales

Unlimited team members. 30-day money-back guarantee.

Switch

Switch in four steps

  1. Start the free trial

  2. Connect your ecommerce platform

  3. The AI reads your site

  4. Go live in under 30 minutes

FAQ

Frequently asked questions

Siena AI vs Zipchat: which is better for Shopify brands?

It depends on where you need the AI. Siena is an AI CX platform for consumer brands, with support, shopping, social and QA agents. Zipchat is one AI agent for the whole journey, from site search and product pages to cart recovery and after the purchase.

Siena AI pricing vs Zipchat

Siena charges a $750 monthly platform fee plus $0.90 for each automated ticket, on its pricing page (checked October 2026). At 1,000 AI conversations a month that is $1,650, against $300 on Zipchat Pro. At 5,000 it is $5,250 against $1,200 on Scale Plus. See Zipchat pricing.

What are the best Siena AI alternatives for Shopify?

Zipchat for one AI agent that sells and supports. Gorgias and Richpanel are helpdesks with AI agents. Zendesk and Intercom (Fin) serve support teams in every industry.

Does Siena AI have site search?

AI answers in the site search bar are not found in Siena's public docs (checked October 2026). Zipchat runs AI Search in your site search bar, so shoppers get products and an AI answer from your catalog.

Can Zipchat answer Instagram comments like Siena's Social Agent?

Yes. Zipchat answers Instagram and Facebook comments in public or by DM, and answers Instagram DMs and Messenger. The same agent keeps one memory of each customer across website chat, WhatsApp and email.

Is Zipchat only for Shopify?

No. Zipchat supports Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix. Among ecommerce platforms, Siena lists Shopify; the others are not found in its public docs (checked October 2026).

Does Zipchat work with my helpdesk?

Yes. Zipchat works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce, or your team answers from the Zipchat inbox. Siena includes its own help desk and lists integrations with Zendesk, Gorgias and Intercom.

Does Zipchat recover abandoned carts on WhatsApp?

Yes. Zipchat sends one WhatsApp message with the product and a checkout button. Brands see a 13% to 39% purchase rate on recovered carts. Cart recovery runs on Shopify.

Is Zipchat free to use?

No. Test Zipchat with the 7-day free trial, then pick a plan from $64 a month billed annually. Team members are unlimited, so you pay no per-seat fees.

How long does it take to switch from Siena AI to Zipchat?

Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.

Does Zipchat reply in my customers' language?

Yes, automatically. A shopper who writes in French gets French back, with no language setup on your side.

Can my team take over a conversation?

Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.

Last checked October 2026

Full comparison

Zipchat in one sentence

Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.

Full journey table

Zipchat covers 8 of 8 steps. Siena AI: 3 covered, 3 partial.

The customer journey, step by step, Zipchat and Siena AI
StepZipchatSiena AI
Discovers Covered: Answers comments and DMs on social. Covered Social Agent reads and replies to Instagram and Facebook comments and DMs, organic and paid, and can take a comment into a DM
Searches Covered: Answers intent in your site search bar. Not found in Siena AI's public docs (checked October 2026)
Evaluates Covered: Answers questions on the product page. Partial Shopping Agent answers product questions in live chat. An answer embedded on the product page: not found in public docs (checked October 2026)
Decides Covered: Recommends products in chat. Covered Shopping Agent gives recommendations, product links and add to cart buttons in live chat
Leaves Covered: Recovers the cart on WhatsApp. Not found in Siena AI's public docs (checked October 2026)
Has bought Covered: Tracks orders. Handles returns and exchanges*. Covered Native tracking across 2,000+ carriers, and returns journeys
Comes back Covered: Remembers the customer on every channel. Partial Context across orders, preferences and conversations, with one brain shared by its Support, Shopping, Reviews and Social agents. One identity across anonymous visits and every channel: not found in public docs (checked October 2026)
Acts Covered: Acts in your tools. Agentic Skills for any tool with an API. Partial An integrations directory and Custom Apps. A public API, webhook or MCP: not found in public docs (checked October 2026)

One agent. One memory. Every channel.

Full channel table

Zipchat covers 6 of 6 steps. Siena AI: 4 covered, 2 partial.

The channels, Zipchat and Siena AI
ChannelZipchatSiena AI
Social Covered: Answers comments and DMs on Instagram and Messenger. Covered Instagram and Facebook comments and DMs, organic and paid (Social Agent). Messenger as its own channel: not found in public docs (checked October 2026). TikTok is marked "soon"
Website Covered: AI agent in your website chat, search bar and product pages. Covered Shopping Agent in live chat. AI answers in the site search bar: not found in public docs (checked October 2026)
WhatsApp Covered: Chat and cart recovery on WhatsApp. Partial Named in the Agent of Record announcement (6 October 2026). Availability and cart recovery: not found in public docs (checked October 2026)
Email Covered: Replies to support email in the same thread. Covered Email in a unified inbox. "The help desk is included" (Siena blog, 6 October 2026)
Support Covered: Tracks orders, answers after-sales, hands over to your team. Covered Native tracking across 2,000+ carriers, and returns journeys
Memory Covered: One memory per customer on every channel. Partial Context across orders, preferences and conversations, shared by its agents. One identity across anonymous visits and every channel: not found in public docs (checked October 2026)

Channels as listed on the pages we read. "Not listed" or "Not found" does not mean Siena AI lacks it.

Full results table

What Siena AI publishes compared with what Zipchat publishes
Metric What Siena publishes What Zipchat publishes
AutomationUp to 80% of customer interactions, as reported by VentureBeat (5 October 2026). One G2 reviewer: "Siena is responding to over 30% of all of our customer tickets"97%+ handled by the AI, under 3% escalate
Customer storySPANX: automation of half its conversations, customer satisfaction above 90%, a halving of handling time (VentureBeat, 5 October 2026)Up to 37.8% in chat, one supplement brand
SalesNo conversion, revenue or AOV average published16.4%+ of AI conversations convert into sales, on average across channels
Response timeOne G2 reviewer: "Our response times have gone from 16 hours to 10 minutes"Not published as a figure
WhatsApp cart recoveryNot found in public docs (checked October 2026)13% to 39% purchase rate

Every figure here is a vendor's own claim or a customer quote. The 80% counts customer interactions, as VentureBeat reports it; it is not a resolution rate. Each vendor defines resolution differently.

Full side by side table: Siena AI and Zipchat

Zipchat compared with Siena AI
Topic Siena AI-native CX platform ZipchatBuilt for ecommerce One AI agent
Designed forConsumer brands' CX: support, shopping, social, QAEcommerce brands that want one agent for sales and support
How it is builtAI-native CX platform, "The AI CX operating system for consumer brands". Siena's navigation marks two modules "Coming soon" (checked October 2026)Agent first, deployed on every channel, ecommerce only
Pricing model$750/month platform fee + $0.90 per automated ticket. Annual price, contract terms and overage: not found in public docs (checked October 2026)Per reply, set by the plan. Unlimited at a fixed price
Channels with AILive chat, email, Instagram and Facebook comments and DMs. TikTok is marked "soon"Website chat, AI site search, product-page questions, WhatsApp, email, Instagram and Facebook comments, Instagram DMs, Messenger
WhatsApp, SMS and voiceWhatsApp and voice are named in the Series A announcement (6 October 2026). Availability of WhatsApp, SMS and voice: not found in public docs (checked October 2026)WhatsApp, with cart recovery. Voice is not offered
AI SearchNot found in public docs (checked October 2026)Yes, in the site search bar
Product page answersShopping Agent answers product questions in live chat. An embedded product-page answer: not found in public docs (checked October 2026)Yes, PDP Questions
WhatsApp cart recoveryNot found in public docs (checked October 2026)Yes, 13% to 39% purchase rate
Shared memory across channelsContext across orders, preferences and conversations, with one brain shared by Support, Shopping, Reviews and SocialYes, one memory per customer on every channel
Custom actionsIntegrations directory and Custom Apps. A public API, webhook or MCP: not found in public docs (checked October 2026)Agentic Skills: connect any software with an API and the agent can act in it. Zipchat MCP in every plan
Ecommerce platformsShopify. WooCommerce, Magento, BigCommerce, PrestaShop and Salesforce Commerce Cloud: not found in public docs (checked October 2026)Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix
HelpdesksHelp desk included. Integrations with Zendesk, Gorgias and Intercom. Freshdesk: not found in public docs (checked October 2026)Works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce
Team seats"Unlimited seats" (Social Agent page)Unlimited team members on every plan
Setup"6-Week Blueprint" for enterprise implementation (Siena blog, 2025). Expert onboarding plus dedicated Slack supportLive in under 30 minutes
RatingsG2 4.8/5 (28 reviews). Shopify App Store listing: not found (checked October 2026)Shopify App Store 5.0/5, G2 4.8/5 (51 reviews), Capterra 4.8/5 (26 reviews)

"Not found in public docs (checked October 2026)" means the sources we read do not say. It does not mean Siena AI lacks it.

Siena price list as published

Siena price list as published
Item Price What it covers
Platform fee$750 a month"Access Siena's core AI engine and unlimited sandbox"
Automation Pack$0.90 per automated ticket"Automate tickets at just $0.90 each"
Support and implementationNot priced separately on the page"Expert onboarding plus dedicated Slack support"
SeatsNot priced"Unlimited seats" (Social Agent page)

Annual price, contract terms, overage and channel packaging: not found in public docs (checked October 2026). Source: the Siena pricing page, checked October 2026.

Siena at a glance

Siena at a glance
Topic What Siena publishes
Positioning"The AI CX operating system for consumer brands" and "Agent of Record" for consumer brands
OriginBegan with "an empathic AI customer service agent" (Siena blog, 6 October 2026)
Funding$17M Series A led by York IE, $29.7M in total (6 October 2026)
Agents in the navigationCustomer Service Agent, Shopping Agent, Reviews Agent and QA Agent, with two "Coming soon" labels (checked October 2026)
Named customersFIGS, HexClad, Kitsch, Grüns; fashion, beauty, health and home brands

Price assumptions and notes

  • In every row, each AI conversation is counted as one Siena automated ticket.
  • Siena: $750 a month platform fee plus $0.90 for each automated ticket. Every AI conversation counts as one automated ticket.
  • Zipchat: about 2.5 replies per conversation, monthly billing, unlimited team members. 1,000 conversations are about 2,500 replies, inside Pro (3,000).
  • 3,000 conversations are about 7,500 replies: Scale (6,000) plus 1,500 extra replies at $49 per 250, so $600 + $294 = $894.
  • 5,000 conversations are about 12,500 replies, inside Scale Plus (14,000).
  • Prices checked October 2026.

How the positioning map was drawn

Horizontal axis: Helpdesk first to Agent first. Vertical axis: Part of the journey to Whole journey. Zipchat's own positioning. Siena is an AI-native CX platform that began with a customer service agent and includes the help desk, so it sits between the two ends. The vertical position follows the journey table: steps covered, with partial steps counted as half.

Zipchat plans compared

The five Zipchat plans compared
Plan Price a month Billed annually Replies a month Extra replies
Starter$80$64 a month750$49 per 250
Pro$300$240 a month3,000$49 per 250
Scale$600$480 a month6,000$49 per 250
Scale Plus$1,200$960 a month14,000$49 per 500
Unlimitedfrom $2,100Fixed price, rate locked for 12 monthsUnlimitedNo overage

Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%. See Zipchat pricing.

Footnotes and notes

  • * Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.
  • Siena: its Shopping Agent answers product questions in live chat. An answer embedded on the product page is not found in public docs (checked October 2026).
  • Siena: AI answers in the site search bar are not found in public docs (checked October 2026).
  • Siena describes context across orders, preferences and conversations, with one brain shared by its agents.
  • Siena lists an integrations directory and Custom Apps.
  • See also AI product questions, agentic AI search, WhatsApp AI for ecommerce and Agentic Skills.

What is the best Siena AI alternative for ecommerce?

For Shopify brands that want one AI agent from site search to after the purchase, the best Siena AI alternative is Zipchat. Gorgias, Richpanel, Zendesk and Intercom (Fin) follow, with one neutral line each.

  1. Zipchat

    One AI agent for sales and support on every channel, built only for ecommerce.

    Best for: Shopify brands that want one agent from search to repeat order

  2. Gorgias

    Ticket helpdesk with an AI Agent, built first for ecommerce.

  3. Richpanel

    AI-native helpdesk built around autonomous support agents.

  4. Zendesk

    Helpdesk for every industry, with commerce agents launched in September 2026.

  5. Intercom (Fin)

    One AI agent for sales, service and ecommerce, in every industry.

Sources

Vendor pricing and docs, checked October 2026. Each link opens the vendor's own page in a new tab.

Results

Side by side