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Integration · Judge.me

Collect Judge.me reviews in chat

A customer offers a review in chat. Zipchat collects it and submits it to Judge.me for them.

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One skill · Shopify stores on Judge.me · No code

Zipchat Online

I'd like to leave a review for the 30L pack

The Trailblazer 30L, right? How many stars out of five, and what would you like to say?

5 — it survived two weeks in Patagonia without a scratch

Sent. It will show on the product page shortly.

5 stars submitted to Judge.me
GDPR & AI Act compliant 4.8 on Shopify 4.8 on G2 4.8 on Capterra 4.8 on Software Advice
Zipchat and Judge.me logos side by side, showing the Zipchat AI agent integration for Judge.me

What does the Judge.me integration do?

It does one thing. When a customer asks to review a product, Zipchat searches your catalog to identify the exact product, collects their name, email, star rating, and review text in the conversation, and submits the review to Judge.me through their public API. The review lands on the product page like any other. It runs on Agentic Skills, the same layer that lets the agent look up an order or start a return on your Shopify store.

Finds the right product

The AI searches your catalog with the words the customer used and locks onto the correct product before anything is sent.

Collects what Judge.me needs

Name, email, a rating from 1 to 5, the review text, and an optional headline. Anything missing, the AI asks for it in the conversation.

Submits and confirms

The review posts to Judge.me through their public API. The customer is told it went through only once Judge.me accepts it.

Setup

How to connect Judge.me

Two values from your Judge.me account and the skill is live.

1

Add the Judge.me skill

Open Agentic Skills in your Zipchat dashboard and add the Judge.me review skill to your agent.

2

Paste your store domain and API token

Your Shopify store domain and your Judge.me public API token, stored as encrypted variables and used only when a review is submitted.

3

Go live

The next customer who offers a review leaves it in the conversation, and it appears on your product page shortly after.

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Guardrails

What the AI will not do

Reviews are public and permanent, so the skill is deliberately narrow.

It waits to be asked

The skill only fires when a customer explicitly says they want to leave a review. It never solicits ratings or turns a support conversation into a review request.

It does not write the review

The rating and the wording are submitted as the customer gave them. No invented text, no polished rewrite, no 4 stars quietly becoming 5.

It does not guess

No submission happens without a confirmed product match and a real email address. If the customer is vague about which product they mean, the AI asks.

It confirms only on success

The customer hears that the review is in only after Judge.me accepts it. The AI also never describes the review as verified, because reviews sent through the public API are not.

FAQ

Judge.me integration FAQ

What does the Judge.me integration do?

One thing: it submits a customer's product review to Judge.me. When a customer says they want to leave a review, Zipchat identifies the product they mean, collects the rating and the review text in the conversation, and posts it to Judge.me through the Judge.me public API. The review shows up on your product page like any other review.

When does the AI ask for a review?

Only when a customer explicitly asks to leave one. The skill is not a review-request campaign and it does not chase customers for feedback. It exists so that a customer who already wants to review a product can do it in the conversation instead of hunting for a form.

What does the AI need before it can submit a review?

The product, the customer's name, their email address, a star rating from 1 to 5, and the review text in their own words. A title is optional. If anything is missing, the AI asks for it in the conversation and waits. Nothing is submitted until the product is matched and the email is real.

Can the AI rewrite or improve the review?

No. The rating and the wording stay exactly as the customer gave them. The AI does not invent a review, embellish the text, or nudge a 4-star rating up to 5. It passes on what the customer actually said.

Are the reviews marked as verified?

No. Reviews come in through the Judge.me public API, so they appear as ordinary unverified reviews. The AI does not tell customers their review is verified.

What do I need to set it up?

Two values from your Judge.me account: your Shopify store domain and your Judge.me public API token. You store both as encrypted variables in Zipchat, and the skill uses them for every submission. No developer work and no code.

How does the AI know the review went through?

It confirms to the customer only after Judge.me accepts the submission and returns a success response. If the call fails, the AI does not claim the review was posted.

Related reading

How the agent takes actions

Where the conversation happens

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