https://www.loom.com/share/6f300f2e67f347378713bc258e296c62?sid=7b4b94bc-345d-48a4-8ce6-f769ddc52e57, Fixes an issue where the new "Liquid glass" browser UI on Safari breaks full-screen overlays.

https://www.loom.com/share/a1df54a1ecfd4b5d83225e62c7ebf13f?sid=5124fae0-c915-429f-a446-7cf3aebd642b, - Proactive chat popovers have a fresh new design - Whenever a proactive message shows up, the bubble also receives a notification indicator - Chat bubbles now include an "online" dot to clarify to customers that they will receive an instant response ( color can be changed from Bubble chat settings ) - Tweaks on the different bubble sizes and standardization between channels ( Bubble Chat and WhatsApp now have the same sizes of bubbles )

https://www.loom.com/share/6a7832e076eb4941a0c0b4644c73f8fa?sid=326ec722-cece-4901-8f16-d62085c53fb2, - You can now prefill a message for customers when they open a Whatsapp link or scan a Whatsapp QR code - To do so, go to Chat Settings / Channels and add the prefilled text

https://www.loom.com/share/f8e28dfaddfe4f0fa51da10ebe924869?sid=a3fe1b97-7b17-44bc-b499-f62e6e1093e3, We've simplified the way that you log in inside Zipchat - You can now log in with email/password instead of email code - You can now log in via Shopify directly All of our users will receive an email to set their password.

https://www.loom.com/share/9e7f1a7e4e4f462fa6a7dcd287f7f579?sid=a7c12b98-6576-47cb-9ce8-a1dd052c72fa, You can now show or hide the Bubble Chat ( or Whatsapp bubble ) on specific pages of your website. Or hide it a certain page. You can do so from Chat Settings / Channels / Edit look & feel

https://youtu.be/cWFf7sKYyhw, The Zipchat WhatsApp bubble is our way to enhance the customer experience of your website by adding a WhatsApp-based AI helper. With it you can: - Send proactive messages to grow your WhatsApp marketing list - Set different UX based on device - Get more customers to contact you via WhatsApp Go to Chat Settings / Channels to add it to your website

Pricing update: Change of overcharges cost/amount, We've updated the price of overcharges ( when you exceed your plan limit ) to $49.00 for 250 replies - This change allows us to include more pages in all of our plans and introduce bulk reply discounts in our Enterprise plans

https://youtu.be/M4vsdr4r6Dk, You can now create a QR code that will lead offline customers to talk to Zipchat via WhatsApp or via the Chatbox, which allows you to: - Subscribe offline customers to your marketing lists (WhatsApp or Email ) - Offer AI assistance in physical stores To get your QR code, go to Chat Settings / Channels and click on the QR code under the channel you wish to use.

Whatsapp: Zipchat now identifies the customer when they send a message, - Zipchat now saves the name of the customer when they send a WA message - Zipchat is now context aware of who they're talking to ( name & contact info ) - Customer name is now displayed in the Conversations UI, when available

Fix deleting an agent displaying a "content missing" error,

Whatsapp campaigns bugfixes, - Fixes a bug where re-connecting a whatsapp number might make brands unable to make new Whatsapp campaing - Fixes a bug where clicking on a whatsapp campaign displays an error "content missing"

https://www.loom.com/share/dafd2276cae742f0b1bfb8b840d095e1?sid=0979c204-c231-47ed-9d85-988d4eababd5, We've increased the number of allowed pages on different plans: - Starter - 1,000 pages ( No change ) - Growth - 15,000 pages ( from 5,000 ) - Pro - 75,000 pages ( from 15,000 ) - Scale - 300,000 pages ( from 30,000 ) - Enterprise - Unlimited pages

https://www.loom.com/share/209a0f1e75b7409cb2a08469228fa031?sid=d81e5706-c631-4248-b76f-33c31a9a2212, - Brands can now decide wheter to show the Bubble chat on Mobile, on Desktop & Tablet or on all devices

Merchants can now add html links in lead collection popup, - They can add a link to their privacy policy page, for example, by using HTML

https://www.loom.com/share/50273771d2814e8794db887bf7d2a0f9?sid=fff2e8d0-3e23-4427-9e1b-2b7e35fde5dc, - Shopify segments are not automatically synced with Zipchat - This allows Shopify merchants to send out WhatsApp marketing campaigns to segments made in their Shopify Admin

https://www.loom.com/share/013dc329b8e04c9d949bc2b400f668c9?sid=65326a88-c8e3-4857-9f60-7a7b54d333ee, - The "channels" tab now only includes settings regarding the channel - The Shopify app integration status, and all scripts were moved to

Fixes double messages on chats with a proactive campaign, - Fixes an issue on the conversations UI which would display two welcome messages when the customer started talking via a proactive chat

https://www.loom.com/share/d54f713cea024d5295929b235d534100?sid=939ff878-7db7-4925-960d-57bc2d80a592, When asking for the customer's email in the chat bubble, you can now: - Show a marketing consent checkbox that's NOT checked by default - Add html links in the checkbox label

New version of the AI, Added a new version of the ai that improves - Chat to Sale ratio by 6%+ - Response quality by 33%+

Add ability for clients to upload Google Merchant Feeds in CSV format, Until now, only XML feeds were supported. Now it's also possible to upload feeds in CSV.

Add UTM query parameters to links in Zipchat chat responses, * Adds utm_source and utm_medium to links in responses in the chat bubble. * Adds the above + utm_campaign in links in responses in WhatsApp The business value is that shop owners can view Zipchat-related statistics in Google Analytics.

Allow users to change the reporting currency for non-Shopify chats, Users can now change the display/reporting currency for their sales stats on the homepage dashboard via a dropdown, located under the Track Zipchat Purchase integration.

https://docs.zipchat.ai/track-zipchat-purchase, We now allow non-Shopify shops to add a pixel on their checkout/thank you page, allowing them to track purchases in Zipchat and thus measure the conversion rate. Check out the Zipchat Docs for more info.

Whatsapp fixes, - Fix sending abandoned cart WA messages to customers who bought in some cases - Fix WhatsApp response failing for some abandoned cart messages - Fix showing email as a name of the conversation on some Whatsapp chats

https://www.loom.com/share/e1a54ec1a208448681baa5ef9c28c34b?sid=2e29dc63-576c-4fc5-a59e-5ac52f6ae891, - Merchants can now add Google Merchant Feed to import their products - This drastically improves the AI performance for big stores, as there's no noise from the web pages

Make Shopify product update/create webhooks more efficient, - Improves the way we handle updates from Shopify merchants and prevents our system from being overloaded on big updates

Allow .php extensions when to be adding a sitemap,

https://www.loom.com/share/ce4f0f0d585d408da9d7126d22d41291?sid=41eb21fa-01d4-4bfc-9801-fc5f4211c556, You can now send images to Whatsapp and Zipchat will understand them!

Implement Google XML Product Feed standard for product feeds, - We now accept the standard Google XML product feed standard for product feeds

Improve knowledge base efficiency, - Makes things faster when loading a lot of new pages into our KBs - Should make the app faster in general

https://res.cloudinary.com/dyp0skivf/image/upload/v1748335571/image_23_xatiup.png,

Chat bubble: Increase the z-index limit, - Increase the z-index limit so Zipchat can stay above other apps that are too aggressive with their "z-index" setting

Fix Whatsapp Campaign messages not being sent in some cases, Fixes an issue where campaign messages that are saved for the future ( 30/45 days in the future ) might not be sent

https://res.cloudinary.com/dyp0skivf/image/upload/v1747996516/image_22_ucgliw.png, - Some customers assume they need to implement our "Custom Order Tracking API" to track orders on Shopify - This isn't true because we support order tracking by default - Added a warning banner explaining this

Fix custom chat icons having a white square background around the icon,

Speed-up the loading of the Campaigns page,

Implement Product Feed importing, - Support importing information from product feeds, instead of crawling each page, which is useful for big stores - Limited support for specific shops for now, wider support coming later

https://www.loom.com/share/f6203be7bf6c40afa3043fc1b87fe972, - Sending multiple messages will now be handled gracefully - Whenever Zipchat is replying, it now displays a typing indicator

Fix spider crawling not handling links like href='page',

- Fixed clicking the Zipchat logo in the app bringing you outside of the app - Better formatting of the AI’s responses

💎 New filters on conversations page are live. Upvoted and Downvoted: available for all agents. With order: available for Shopify agents only

📦 Custom order tracking is LIVE for Non-Shopify Stores. Non-Shopify Merchants will now be able to connect a custom endpoint into their system and Zipchat can check order info from there. All merchants will see the order tracking option so they know they can connect it

🧠 The new AI Flow is now running on 100% of all chats. The new flow performs great, with replies feeling more human. It makes the interaction with the AI simpler.

⭐️ Updated branding on old ui