Oct 8 Free webinar: let AI run your Instagram and Facebook. Save my spot

TextYess alternative

TextYess alternative beyond the CRM

One AI agent with one memory of each customer, serving shoppers live on your site, WhatsApp, email and social.

Start free trial Book a demo

7-day free trial · Live in under 30 minutes

GDPR & AI Act compliant 5.0 on Shopify 4.8 on G2

Example conversation

The short version

Is Zipchat a good TextYess alternative?

Yes, for ecommerce brands that want one AI agent serving shoppers live across the whole journey, not a CRM that runs campaigns. Every channel is in the plan.

  • Pick Zipchat: brands that want site search, product-page answers and social comments from the same agent that works WhatsApp
  • The difference: TextYess includes one channel and adds €100 a month for each extra one. Zipchat includes every channel in every plan.

TextYess calls itself "The Autonomous CRM for ecommerce brands" and announced a €4M raise on 5 October 2026 (textyess.com/news, checked October 2026).

One AI agent

Zipchat covers every step of the customer journey

8/8Zipchat

3/8TextYess, plus 3 partial

  1. DiscoversSocial media Zipchat, covered: Comments and DMs TextYess, not found: Not found
  2. SearchesSite search Zipchat, covered: Answers in search bar TextYess, not found: Not found
  3. EvaluatesProduct page Zipchat, covered: Answers on product page TextYess, partial: Answers in chat
  4. DecidesIn chat Zipchat, covered: Recommends products TextYess, covered: Add to cart
  5. LeavesCart abandoned Zipchat, covered: Recovers carts on WhatsApp TextYess, covered: Cart flows
  6. Has boughtAfter purchase Zipchat, covered: Orders and after-sales TextYess, partial: Tracking, policy answers
  7. Comes backReturn visit Zipchat, covered: One memory everywhere TextYess, covered: Customer profile
  8. ActsAgent skills Zipchat, covered: Any tool with an API TextYess, partial: Cart, ticket forwarding

Filled: covered. Half: partial. Empty: not found.

Results

Results, head to head

16.4%+

of AI conversations convert into sales

Under 3%

of conversations go to a human

5.0/5

on the Shopify App Store

AI handles conversations

Zipchat 97%+ of conversations handled by the AI
TextYess 70% reduction in customer service costs at one brand, their claim. Not a resolution rate.

Conversations that convert

Zipchat 16.4%+ of AI conversations convert into sales
TextYess 24% chat-to-purchase conversion at one beauty brand, their claim. One customer, not an average.

Their figures: single case studies. Ours: averages across brands. Details in Full comparison

What Zipchat adds

A CRM stores what customers did. An agent serves them while they shop.

Website chat, remembered on WhatsApp

One agent with one memory of each customer: the context a CRM holds, used live in every conversation.

Example conversation

Replacement filters matched to the intake

Filters in the search bar, then one question: which intake?

Example search

Oiled or dry, answered on the page

The only AI agent trained on real sales conversations held by real sales reps and shop assistants.

Example conversation

The wrong filter goes back with an RMA

It checks the 30-day window, then opens the return.*

Explore Agentic Skills

* With an Agentic Skill connected to your tools.

Example conversation

Start free trial Book a demo
Side by side

TextYess vs Zipchat: side by side

Zipchat compared with TextYess, short version
Topic TextYess Zipchat
Designed forEcommerce CRM run by AIEcommerce sales and support
How it is builtWhatsApp tool turned CRMAgent first, ecommerce only
Pricing model€249, +€100 per channelReplies per plan
Channels with AIWhatsApp, email, on-site chatChat, WhatsApp, social, email
Memory across channelsOne CRM profileOne memory, used live
Setup"Minutes", per its blogUnder 30 minutes
Every channel

Live replies on every channel, not scheduled sends

Brings the filter back from the cart

One WhatsApp message with the filter and a checkout button.

Example conversation

Matches the filter to the driving

Oiled or dry, with real prices from the catalog.

Example conversation

Answers shipping questions in the thread

Trained on real ecommerce support conversations held by real support agents.

Example conversation

Answers filter questions under the ad

Replies in the comments, or moves the chat to a DM.

Example conversation

Explains filter care in Instagram DMs

Cleaning intervals from the product page, inside the app.

Example conversation

Want to see how Zipchat looks on your site?

Enter your website URL and see real conversations with your products.

See it on your site
Price

What's included in each price

Same unit, AI replies. Two currencies, each shown as published.

What each price includes for WhatsApp and website chat, TextYess and Zipchat
Topic TextYess Zipchat
WhatsApp and website chatPro €249 + on-site chat €100 = €349/monthPro $300/month
AI replies included1,000 a month3,000 a month
Channels includedFirst channel; +€100/month each extraEvery channel
Pricing

Start at $64 a month, billed annually. Move to a fixed price when you grow.

Billed annually, save 20%

  • Starter

    $64a month

    billed annually

    $80a month

    billed monthly

    • 750 replies a month
    Start free trial

  • ProRecommended

    $240a month

    billed annually

    $300a month

    billed monthly

    • 3,000 replies a month
    Start free trial

  • Scale

    $480a month

    billed annually

    $600a month

    billed monthly

    • 6,000 replies a month
    Start free trial

  • Scale Plus

    $960a month

    billed annually

    $1,200a month

    billed monthly

    • 14,000 replies a month
    Start free trial

  • Unlimited

    from $2,100per month

    Fixed price

    • Unlimited replies
    • Rate locked for 12 months
    • No overage
    Talk to sales

Unlimited team members. 30-day money-back guarantee.

Switch

Switch in four steps

  1. Start the free trial

  2. Connect your ecommerce platform

  3. The AI reads your site

  4. Go live in under 30 minutes

FAQ

Frequently asked questions

TextYess vs Zipchat: which is better for Shopify brands?

It depends on the job. TextYess is an autonomous CRM: AI agents plan and send campaigns and flows on email, WhatsApp and your website. Zipchat is one AI agent that serves shoppers live, from site search and product pages to cart recovery and after the purchase.

TextYess pricing vs Zipchat

TextYess Pro is €249 a month with monthly billing on its pricing page (checked October 2026). It includes 1,000 AI replies and one channel; on-site chat adds €100 a month. Zipchat Pro is $300 a month for 3,000 replies, with every channel included. See Zipchat pricing.

What are the best TextYess alternatives for Shopify?

Zipchat for one AI agent that sells and supports on every channel. ManyChat automates DMs with flows. Chatty and Rep AI are AI agents for Shopify chat. Tidio pairs live chat with the Lyro AI agent.

Is TextYess a CRM or an AI agent?

TextYess calls itself "The Autonomous CRM for ecommerce brands" on its homepage, where "AI agents run your CRM across email, WhatsApp and your website". Zipchat is an AI agent first: it serves each shopper live, with one memory across every channel.

Do I still need a CRM with Zipchat?

Zipchat works alongside your email and SMS tools, which keep running your campaigns. Its agent keeps one memory of each customer and uses it live, in every conversation on every channel.

Does TextYess answer Instagram comments?

Instagram comment replies are not found in TextYess's public docs (checked October 2026). Its Shopify listing names Instagram under "Works with" without detail. Zipchat answers Instagram and Facebook comments in public or by DM, plus Instagram DMs and Messenger.

Which ecommerce platforms does Zipchat support?

Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix. Zipchat reads each brand's catalog from day one.

Does Zipchat recover abandoned carts on WhatsApp?

Yes. Zipchat sends one WhatsApp message with the product and a checkout button. Brands see a 13% to 39% purchase rate on recovered carts. Cart recovery runs on Shopify.

Is Zipchat free to use?

No. Test Zipchat with the 7-day free trial, then pick a plan from $64 a month billed annually. Team members are unlimited, so you pay no per-seat fees.

How long does it take to switch from TextYess to Zipchat?

Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.

Does Zipchat reply in my customers' language?

Yes, automatically. A shopper who writes in French gets French back, with no language setup on your side.

Can my team take over a conversation?

Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.

Last checked October 2026

Full comparison

Zipchat in one sentence

Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.

Full journey table

Zipchat covers 8 of 8 steps. TextYess: 3 covered, 3 partial.

The customer journey, step by step, Zipchat and TextYess
StepZipchatTextYess
Discovers Covered: Answers comments and DMs on social. Not found Instagram appears under "Works with" on the Shopify listing, without detail. Comment replies and Instagram or Messenger DM agents: not found in public docs (checked October 2026)
Searches Covered: Answers intent in your site search bar. Not found in TextYess's public docs (checked October 2026)
Evaluates Covered: Answers questions on the product page. Partial On-site chat answers sizes, stock, shipping and returns (Onsite page). "Questions on product pages" is listed on the customer care page; how it works: not found in public docs (checked October 2026)
Decides Covered: Recommends products in chat. Covered Product cards with live price and stock, and add to cart in the chat (Onsite page); a checkout link in the chat (customer care page)
Leaves Covered: Recovers the cart on WhatsApp. Covered Abandoned cart flows on email and WhatsApp: "If someone skips the email, WhatsApp follows" (homepage)
Has bought Covered: Tracks orders. Handles returns and exchanges*. Partial Real order and courier status; shipping, returns and exchanges answered from the brand's own policies (customer care page). Refunds, return labels and order edits: not found in public docs (checked October 2026)
Comes back Covered: Remembers the customer on every channel. Covered "One profile per customer": orders, emails, WhatsApp chats and site visits in one place, used by replenishment and win-back flows (homepage)
Acts Covered: Acts in your tools. Agentic Skills for any tool with an API. Partial Add to cart in chat, Shopify and Klaviyo data, tickets forwarded to Gorgias and Zendesk (Shopify listing), custom ERP and CRM integrations on Enterprise. A public action API, webhook or MCP: not found in public docs (checked October 2026)

One agent. One memory. Every channel.

Full channel table

Zipchat covers 6 of 6 steps. TextYess: 3 covered, 2 partial.

The channels, Zipchat and TextYess
ChannelZipchatTextYess
Social Covered: Answers comments and DMs on Instagram and Messenger. Not found Instagram appears under "Works with" on the Shopify listing, without detail. Comment replies, Instagram DMs and Messenger: not found in public docs (checked October 2026)
Website Covered: AI agent in your website chat, search bar and product pages. Covered On-site chat and pop-ups, +€100/month when it is not the first channel (pricing page). AI answers in the site search bar: not found in public docs (checked October 2026)
WhatsApp Covered: Chat and cart recovery on WhatsApp. Covered WhatsApp AI agent, campaigns and flows, with Meta fees included in the price (pricing page)
Email Covered: Replies to support email in the same thread. Partial Email campaigns and flows (homepage). The pricing page lists the email channel as "Talk to us". An AI agent that answers inbound email: not found in public docs (checked October 2026)
Support Covered: Tracks orders, answers after-sales, hands over to your team. Partial Real order and courier status; shipping, returns and exchanges answered from the brand's own policies (customer care page). Refunds, return labels and order edits: not found in public docs (checked October 2026)
Memory Covered: One memory per customer on every channel. Covered "One profile per customer": orders, emails, WhatsApp chats and site visits in one place, used by replenishment and win-back flows (homepage)

Channels as listed on the pages we read. "Not listed" or "Not found" does not mean TextYess lacks it.

Full results table

What TextYess publishes compared with what Zipchat publishes
Metric What TextYess publishes What Zipchat publishes
AutomationNo platform-wide resolution figure. One nutrition brand: "70% reduction in customer service costs"97%+ handled by the AI, under 3% escalate
SalesOne beauty brand: "24% conversion rate, from activated chat to purchase"16.4%+ of AI conversations convert into sales, on average across channels
Other figures"€120,000 in revenue, in just one day" and a "120% increase in sales generated from WhatsApp", each at one customerUp to 37.8% in chat, one supplement brand
WhatsApp cart recoveryNot found in public docs (checked October 2026)13% to 39% purchase rate

Every TextYess figure here is a single-customer case study from its customers page. The 70% is a cost reduction, not a resolution rate; the 24% is one brand, not an average. Each vendor defines resolution differently.

Full side by side table: TextYess and Zipchat

Zipchat compared with TextYess
Topic TextYess Autonomous CRM for ecommerce ZipchatBuilt for ecommerce One AI agent
Designed forEcommerce CRM: campaigns, flows and customer profiles run by AI agents. "More CRM revenue. Less manual work." (homepage)Ecommerce brands that want one agent for sales and support
How it is builtA WhatsApp commerce tool that became "The Autonomous CRM for ecommerce brands". Its press release says it started by giving brands WhatsApp "run by AI agents that turn conversations into sales"Agent first, deployed on every channel, ecommerce only
Pricing modelPro €249/month: 1,000 AI replies and 1,000 messages a month, first channel included, +€100/month for each extra channel. Enterprise: custom pricing, billed annuallyPer reply, set by the plan, every channel included. Unlimited at a fixed price
Channels with AIWhatsApp, email campaigns and flows, on-site chat (+€100/month), Voice Agent (+€100/month). Instagram: not found in public docs (checked October 2026)Website chat, AI site search, product-page questions, WhatsApp, email, Instagram and Facebook comments, Instagram DMs, Messenger
Voice, SMS and MessengerVoice Agent at +€100/month on the pricing page, and a phone voice agent on the customer care page. SMS and Messenger: not found in public docs (checked October 2026)Messenger. Voice is not offered
AI SearchNot found in public docs (checked October 2026)Yes, in the site search bar
Product page answersOn-site chat answers product questions. "Questions on product pages" is listed; how it works: not found in public docs (checked October 2026)Yes, PDP Questions
WhatsApp cart recoveryAbandoned cart flows on email and WhatsApp. A published purchase rate: not found in public docs (checked October 2026)Yes, 13% to 39% purchase rate
Shared memory across channels"One profile per customer": orders, emails, WhatsApp chats and site visits in one place, used by replenishment and win-back flows (homepage)Yes, one memory per customer, used live in every conversation
Custom actionsAdd to cart in chat, Shopify and Klaviyo data, ticket forwarding, custom ERP and CRM integrations on Enterprise. A public action API, webhook or MCP: not found in public docs (checked October 2026)Agentic Skills: connect any software with an API and the agent can act in it. Zipchat MCP in every plan
Ecommerce platformsShopify app (launched 14 September 2023). WooCommerce named in its comparison blog (23 April 2026). Magento, BigCommerce, PrestaShop and Salesforce Commerce Cloud: not found in public docs (checked October 2026)Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix
Helpdesks"Forward support tickets directly to Gorgias, Zendesk" (Shopify listing). Intercom and Freshdesk: not found in public docs (checked October 2026)Works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce
Team seatsNot found in public docs (checked October 2026)Unlimited team members on every plan
Setup"Most brands go from integration to live AI agent in minutes" (TextYess blog, 23 April 2026). "Your contacts, templates and key flows come with you" (homepage)Live in under 30 minutes
RatingsShopify App Store 5.0/5 (48 reviews), checked 12 October 2026Shopify App Store 5.0/5, G2 4.8/5 (51 reviews), Capterra 4.8/5 (26 reviews)

"Not found in public docs (checked October 2026)" means the sources we read do not say. It does not mean TextYess lacks it.

TextYess plans on the Shopify App Store

TextYess plans as its Shopify App Store listing shows them, checked 12 October 2026
Plan Price AI replies a month Outbound messages a month
BASE$290/month or $2,773/year1,7501,000
PRO$436/month or $4,166/year1,7502,000
CUSTOM$533/month or $5,560/year; $140 per 1,000 outbound WhatsApp messages, $65 per 1,000 AI replies1,7503,000

The listing reads "From $290/month. Free trial available." These USD plans differ from the €249 Pro on textyess.com/pricing; we list them as published, not converted.

TextYess at a glance

TextYess at a glance
Topic What TextYess publishes
Positioning"The Autonomous CRM for ecommerce brands" (homepage)
OriginFounded in Milan in 2023 by Riccardo Russo and Edvaldo Gjonikaj; Shopify app launched 14 September 2023
Funding€4 million seed extension led by Italian Founders Fund, more than €7 million in total (5 October 2026)
CustomersMore than 350 ecommerce brands, including Ducati, Veralab and Pittarosso; expansion starting with the UK
RatingsShopify App Store 5.0/5 (48 reviews), checked 12 October 2026

Price assumptions and notes

  • TextYess Pro is €249 a month with Monthly billing selected on its pricing page. The page offers an Annual toggle marked "-20%"; we show no annual figure.
  • TextYess Pro includes 1,000 messages and 1,000 AI replies a month, with WhatsApp Meta fees included. WhatsApp is listed as included; on-site chat and the Voice Agent cost +€100/month each; email reads "Talk to us".
  • The TextYess Shopify App Store listing shows a different price table in US dollars, listed under Full comparison as published, not converted.
  • TextYess team member limits: not found in public docs (checked October 2026). Zipchat includes unlimited team members on every plan.
  • Zipchat extra replies cost $49 per 250 on Starter to Scale and $49 per 500 on Scale Plus. Annual billing saves 20%, from $64 a month.
  • Prices checked October 2026.

How the positioning map was drawn

Horizontal axis: CRM first to Agent first. Vertical axis: Part of the journey to Whole journey. Zipchat's own positioning. TextYess describes itself as an autonomous CRM whose AI agents run campaigns, flows and customer care, so it sits toward the CRM end. The vertical position follows the journey table: steps covered, with partial steps counted as half.

Zipchat plans compared

The five Zipchat plans compared
Plan Price a month Billed annually Replies a month Extra replies
Starter$80$64 a month750$49 per 250
Pro$300$240 a month3,000$49 per 250
Scale$600$480 a month6,000$49 per 250
Scale Plus$1,200$960 a month14,000$49 per 500
Unlimitedfrom $2,100Fixed price, rate locked for 12 monthsUnlimitedNo overage

Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%. See Zipchat pricing.

Footnotes and notes

  • * Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.
  • TextYess: on-site chat answers product questions. "Questions on product pages" is listed on its customer care page; how it works is not found in public docs (checked October 2026).
  • TextYess: AI answers in the site search bar are not found in public docs (checked October 2026).
  • TextYess keeps one profile per customer, with orders, emails, WhatsApp chats and site visits.
  • TextYess lists add to cart in chat, ticket forwarding to Gorgias and Zendesk, and custom ERP and CRM integrations on Enterprise.
  • See also AI product questions, agentic AI search, WhatsApp AI for ecommerce and Agentic Skills.

What is the best TextYess alternative for ecommerce?

For Shopify brands that want one AI agent serving shoppers live from site search to after the purchase, the best TextYess alternative is Zipchat. ManyChat, Chatty, Rep AI and Tidio follow, with one neutral line each.

  1. Zipchat

    One AI agent for sales and support on every channel, built only for ecommerce.

    Best for: Shopify brands that want one agent with one memory, from search to repeat order

  2. ManyChat

    Automation for Instagram, Messenger and WhatsApp DMs, built around flows.

  3. Chatty

    AI agent for Shopify brands that answers and sells in chat.

  4. Rep AI

    AI sales and support agent for Shopify brands.

  5. Tidio

    Live chat, rule-based Flows and the Lyro AI agent for every kind of business.

Sources

Vendor pricing and docs, checked October 2026. Each link opens the vendor's own page in a new tab.

Results

Side by side