Zipchat for Qapla'

Live Qapla' tracking in chat

Answer "Where is my order?" with the carrier's current status, read from Qapla' when the shopper asks.

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Example conversation · tracking with the Qapla' skill

What does Zipchat do with Qapla'?

Zipchat is the AI agent for the whole ecommerce customer journey. With the Qapla' skill, it answers "Where is my order?" with the carrier's current status, read from Qapla' when the shopper asks.

Ready-made Agentic Skill
GLS, BRT, DHL, InPost, Poste Italiane and more
Orders not yet shipped explained
Lockers and pickup points

From question to tracking link

The shopper asks where the order is

Zipchat checks the shipment in Qapla'

Status and tracking link in the chat

Connect Qapla' in 3 steps

Add the Qapla' skill

Install the template from the skill gallery.
Add your credentials

Connect your Qapla' account. Stored encrypted.
Go live

The next tracking question gets the carrier status.

What the AI will not do

It never creates labels, changes an address or stops a shipment: it only reads.
It does not look up orders by name or phone alone: it needs the order number.

FAQ

Qapla' integration FAQ

Why use Qapla' instead of the order status in my store?

Carrier updates can take hours to reach your store. Qapla' has the carrier's current status, so the shopper gets the latest information.

What if the order has not shipped yet?

Zipchat checks whether the shipping label is printed and explains whether the order is packed or still being prepared.

What about parcels at a locker?

Zipchat says the parcel is ready to collect and how many days are left before it goes back to the sender.

Can Zipchat change the delivery address?

No. The Qapla' skill only reads shipment information.