Changelog

You can now search conversations based on Customer data Whenever you type something in the conversations search, Zipchat will search the following properties

• Customer name
• Customer email
• Customer number
• Keywords inside individual messages

Emails in CC will now be kept in the loop, when Zipchat responds to emails

Zipchat will now be able to see image attachments and react to them

Customers will now see a notification on the website chat if they haven't read a message that they received on the website chat ( from the AI or from Manual Mode )

Additionally, merchants can see if a message was "read" in the website chat.

We've simplified the creation of a new agent so that you don't have to pick an e-commerce platform.

Additionally, Shopify users can now type in their website directly ( instead of having to find their "myshopify" URL )

You can now configure Zipchat to ignore certain conversations based on rules set by you.

For example, you probably don't want to reply to "No reply" emails or cold outreach messages from 3rd party service providers.

To enable it go to AI training / Prompt & Tools and enable the "Skip Conversation" tool

Zipchat now offers you a comprehensive view of all conversations that were "escalated.

• Escalated conversations are marked inside the conversations UI and you can filter them
• Whenever a new escalation happens you'll hear a sound inside Zipchat and see a notification in the tab
• You can now receive escalations directly inside the app ( and don't have to forward emails )
• Forward request is now called "Escalate conversation"

• Allow non-shopify chats to filter their conversations that resulted in an order if they have sales tracking enabled

Whenever you receive a new message from a conversation in manual mode, you will now hear a sound notification and your browser tab icon will change

You can now share the URL of a conversation you're looking at with your teammates.

Zipchat is now aware when a customer is logged in to your shop and they talk to the bubble chat

• For Shopify stores: This works out of the box and is enabled to all shops
• For non-Shopify stores: This feature requires a JavaScript integration, which can be added from Chat Settings / Integrations

• You can now monitor how often the AI uses a specific tool from the Dashboard

( Data is attributed after the 20th of November )

• You can now define your email signature when setting up emails

• Fix multiple issues with visualising emails in the Zipchat merchant console

Whenever a customer is talking to Zipchat over WhatsApp and wants us to forward the request to the support team, Zipchat will make sure you can reply in multiple ways

• You will receive a notification that you can reply via WhatsApp within 24 hours of the request
• If the 24-hour period passes, Zipchat will make sure you have the customer's email address so you can follow up there as a backup

Avoid having 2 separate bubbles ( Chat & WhatsApp ) on your site, by adding a link to your WhatsApp chat inside the Zipchat bubble chat.

To enable the WhatsApp button, go to Zipchat / Chat Settings / Bubble Chat / Edit

Adds a backup LLM provider if our main LLM provider is offline due to technical issues.

Zipchat can now talk to your customers over email. Reduce support volume for questions like "Where is my order?", etc, by connecting Zipchat to your inbox today.

👉 To get started: go to Zipchat / Chat Settings / Channels and activate Emails

We've completely redesigned the Bubble Chat to bring our design up to date and improve on your website's UX.

The new design features:

Better mobile UX

• We've improved how the design looks on mobile and made it clear that the customer can close the chat and return to the website.

Better products showcase

• The new design puts bigger emphasis on product images and features links offered by Zipchat in a nice carousel

Better performance & fewer bugs

• We've completely re-engineered the Bubble Chat under the hood to make the UX smoother, reduce bugs, and make it easier to add new features in the future.

AI agents on Shopify can now look up orders that are older than 60 days

• Fixes an issue where Zipchat would send mutliple "forward request" emails for the same conversation
• Now Zipchat will have a countdown before it can escalate an issue again

When you create a new AI chat, Zipchat will reasearch the brand on the internet and prefill some of Zipchat's settings based on what it managed to find out about the brand New AI chats will now have prefilled:

• AI avatar
• Brand name
• Suggestion messages
• Additional prompting based on the brand specifics

• You can now add addtional information about what's happening with an order by creating a special "custom.additional_shipping_information" for orders in Shopify
• With this metafield, you can communicate shipping delays, when an order is expected to be shipped & so on
• This metafield can also be connected to 3rd party systems to add info automatically

The AI agent will ask fewer details from customers to provide them with information about their order delivery status

On WhatsApp or over Email(coming soon)

• Zipchat will provide the order status directly, providing information about the last order of the customer
• If the customer wants information about another order, they can provide the order number and will get information about it

On the Bubble Chat with Lead Collection enabled

• Zipchat will only ask about the order number

On the Bubble Chat with Lead Collection disabled

• Zipchat will ask for email + order number

We moved all of the AI's abilities ( tools ) to AI training / Prompt and Tools

• You can now see the core prompting of each tool
• You can enable/disable what the AI can do for you
• You can add custom prompting for each tool

• Zipchat will now open the courier tracking page and check the courier information before answering where an order is
• For Shopify order tracking: Zipchat now gives information on multiple parcels ( if it contains more than one )

• Whenever you create a new AI Agent, Zipchat will find your logo on the web and add it as the AI's avatar automatically

Engage and retarget your WhatsApp contacts for free with the new follow-up feature on Zipchat.

• Create unique campaigns based on prompting
• Reach out to customers who talked to the agent on Zipchat within 24 hours

See the video for more info 🍿

Zipchat will no longer crawl and index pages that are marked as "noindex" This resolves a problem where Zipchat would sometimes recommend "hidden" products, such as gifts or addons.

Resolve a problem where we would have trouble removing old page content from Zipchat's memory when the page suddenly disappears

The agent can now create unique, one-time discount codes to stimulate customers to buy ( or for any other reasons that are described in the prompt ) For example, you can ask Zipchat to haggle with your customers!

To enable this feature, go to AI Training / Prompt & Tools / Create Discount / This feature is currently only available for Shopify stores /

Most customers perceive the chat bubble as a support-only tool. Not as a way to interact with your website.

Instead of a chat bubble, we're introducing a new floating element: The AI type bar - which can launch the Zipchat agent.

To test it out: Go to Zipchat / Chat Settings / Edit and select Typing bar.

Fixes an issue where the new "Liquid glass" browser UI on Safari breaks full-screen overlays.

• Proactive chat popovers have a fresh new design
• Whenever a proactive message shows up, the bubble also receives a notification indicator
• Chat bubbles now include an "online" dot to clarify to customers that they will receive an instant response ( color can be changed from Bubble chat settings )
• Tweaks on the different bubble sizes and standardization between channels ( Bubble Chat and WhatsApp now have the same sizes of bubbles )

• You can now prefill a message for customers when they open a Whatsapp link or scan a Whatsapp QR code
• To do so, go to Chat Settings / Channels and add the prefilled text

We've simplified the way that you log in inside Zipchat

• You can now log in with email/password instead of email code
• You can now log in via Shopify directly

All of our users will receive an email to set their password.

You can now show or hide the Bubble Chat ( or Whatsapp bubble ) on specific pages of your website. Or hide it a certain page. You can do so from Chat Settings / Channels / Edit look & feel

The Zipchat WhatsApp bubble is our way to enhance the customer experience of your website by adding a WhatsApp-based AI helper.

With it you can:

• Send proactive messages to grow your WhatsApp marketing list
• Set different UX based on device
• Get more customers to contact you via WhatsApp

Go to Chat Settings / Channels to add it to your website

We've updated the price of overcharges ( when you exceed your plan limit ) to $49.00 for 250 replies

• This change allows us to include more pages in all of our plans and introduce bulk reply discounts in our Enterprise plans

You can now create a QR code that will lead offline customers to talk to Zipchat via WhatsApp or via the Chatbox, which allows you to:

• Subscribe offline customers to your marketing lists (WhatsApp or Email )
• Offer AI assistance in physical stores

To get your QR code, go to Chat Settings / Channels and click on the QR code under the channel you wish to use.

• Zipchat now saves the name of the customer when they send a WA message
• Zipchat is now context aware of who they're talking to ( name & contact info )
• Customer name is now displayed in the Conversations UI, when available

• Fixes a bug where re-connecting a whatsapp number might make brands unable to make new Whatsapp campaing
• Fixes a bug where clicking on a whatsapp campaign displays an error "content missing"

We've increased the number of allowed pages on different plans:

• Starter - 1,000 pages ( No change )
• Growth - 15,000 pages ( from 5,000 )
• Pro - 75,000 pages ( from 15,000 )
• Scale - 300,000 pages ( from 30,000 )
• Enterprise - Unlimited pages

• Brands can now decide wheter to show the Bubble chat on Mobile, on Desktop & Tablet or on all devices

• They can add a link to their privacy policy page, for example, by using HTML

• Shopify segments are not automatically synced with Zipchat
• This allows Shopify merchants to send out WhatsApp marketing campaigns to segments made in their Shopify Admin

• The "channels" tab now only includes settings regarding the channel
• The Shopify app integration status, and all scripts were moved to

• Fixes an issue on the conversations UI which would display two welcome messages when the customer started talking via a proactive chat

When asking for the customer's email in the chat bubble, you can now:

• Show a marketing consent checkbox that's NOT checked by default
• Add html links in the checkbox label