See what's new in Zipchat.

Engage and retarget your WhatsApp contacts for free with the new follow-up feature on Zipchat.

• Create unique campaigns based on prompting
• Reach out to customers who talked to the agent on Zipchat within 24 hours

See the video for more info 🍿

Zipchat will no longer crawl and index pages that are marked as "noindex" This resolves a problem where Zipchat would sometimes recommend "hidden" products, such as gifts or addons.

Resolve a problem where we would have trouble removing old page content from Zipchat's memory when the page suddenly disappears

The agent can now create unique, one-time discount codes to stimulate customers to buy ( or for any other reasons that are described in the prompt ) For example, you can ask Zipchat to haggle with your customers!

To enable this feature, go to AI Training / Prompt & Tools / Create Discount / This feature is currently only available for Shopify stores /

Most customers perceive the chat bubble as a support-only tool. Not as a way to interact with your website.

Instead of a chat bubble, we're introducing a new floating element: The AI type bar - which can launch the Zipchat agent.

To test it out: Go to Zipchat / Chat Settings / Edit and select Typing bar.

Fixes an issue where the new "Liquid glass" browser UI on Safari breaks full-screen overlays.

• Proactive chat popovers have a fresh new design
• Whenever a proactive message shows up, the bubble also receives a notification indicator
• Chat bubbles now include an "online" dot to clarify to customers that they will receive an instant response ( color can be changed from Bubble chat settings )
• Tweaks on the different bubble sizes and standardization between channels ( Bubble Chat and WhatsApp now have the same sizes of bubbles )

• You can now prefill a message for customers when they open a Whatsapp link or scan a Whatsapp QR code
• To do so, go to Chat Settings / Channels and add the prefilled text

We've simplified the way that you log in inside Zipchat

• You can now log in with email/password instead of email code
• You can now log in via Shopify directly

All of our users will receive an email to set their password.

You can now show or hide the Bubble Chat ( or Whatsapp bubble ) on specific pages of your website. Or hide it a certain page. You can do so from Chat Settings / Channels / Edit look & feel

The Zipchat WhatsApp bubble is our way to enhance the customer experience of your website by adding a WhatsApp-based AI helper.

With it you can:

• Send proactive messages to grow your WhatsApp marketing list
• Set different UX based on device
• Get more customers to contact you via WhatsApp

Go to Chat Settings / Channels to add it to your website

We've updated the price of overcharges ( when you exceed your plan limit ) to $49.00 for 250 replies

• This change allows us to include more pages in all of our plans and introduce bulk reply discounts in our Enterprise plans

You can now create a QR code that will lead offline customers to talk to Zipchat via WhatsApp or via the Chatbox, which allows you to:

• Subscribe offline customers to your marketing lists (WhatsApp or Email )
• Offer AI assistance in physical stores

To get your QR code, go to Chat Settings / Channels and click on the QR code under the channel you wish to use.

• Zipchat now saves the name of the customer when they send a WA message
• Zipchat is now context aware of who they're talking to ( name & contact info )
• Customer name is now displayed in the Conversations UI, when available

• Fixes a bug where re-connecting a whatsapp number might make brands unable to make new Whatsapp campaing
• Fixes a bug where clicking on a whatsapp campaign displays an error "content missing"

We've increased the number of allowed pages on different plans:

• Starter - 1,000 pages ( No change )
• Growth - 15,000 pages ( from 5,000 )
• Pro - 75,000 pages ( from 15,000 )
• Scale - 300,000 pages ( from 30,000 )
• Enterprise - Unlimited pages

• Brands can now decide wheter to show the Bubble chat on Mobile, on Desktop & Tablet or on all devices

• They can add a link to their privacy policy page, for example, by using HTML

• Shopify segments are not automatically synced with Zipchat
• This allows Shopify merchants to send out WhatsApp marketing campaigns to segments made in their Shopify Admin

• The "channels" tab now only includes settings regarding the channel
• The Shopify app integration status, and all scripts were moved to

• Fixes an issue on the conversations UI which would display two welcome messages when the customer started talking via a proactive chat

When asking for the customer's email in the chat bubble, you can now:

• Show a marketing consent checkbox that's NOT checked by default
• Add html links in the checkbox label

Added a new version of the ai that improves

• Chat to Sale ratio by 6%+
• Response quality by 33%+

Until now, only XML feeds were supported. Now it's also possible to upload feeds in CSV.

* Adds utm_source and utm_medium to links in responses in the chat bubble. * Adds the above + utm_campaign in links in responses in WhatsApp

The business value is that shop owners can view Zipchat-related statistics in Google Analytics.

Users can now change the display/reporting currency for their sales stats on the homepage dashboard via a dropdown, located under the Track Zipchat Purchase integration.

We now allow non-Shopify shops to add a pixel on their checkout/thank you page, allowing them to track purchases in Zipchat and thus measure the conversion rate.

Check out the Zipchat Docs for more info.

• Fix sending abandoned cart WA messages to customers who bought in some cases
• Fix WhatsApp response failing for some abandoned cart messages
• Fix showing email as a name of the conversation on some Whatsapp chats

• Merchants can now add Google Merchant Feed to import their products
• This drastically improves the AI performance for big stores, as there's no noise from the web pages

• Improves the way we handle updates from Shopify merchants and prevents our system from being overloaded on big updates

You can now send images to Whatsapp and Zipchat will understand them!

• We now accept the standard Google XML product feed standard for product feeds

• Makes things faster when loading a lot of new pages into our KBs
• Should make the app faster in general

• Increase the z-index limit so Zipchat can stay above other apps that are too aggressive with their "z-index" setting

Fixes an issue where campaign messages that are saved for the future ( 30/45 days in the future ) might not be sent

• Some customers assume they need to implement our "Custom Order Tracking API" to track orders on Shopify
• This isn't true because we support order tracking by default
• Added a warning banner explaining this

• Support importing information from product feeds, instead of crawling each page, which is useful for big stores
• Limited support for specific shops for now, wider support coming later

• Sending multiple messages will now be handled gracefully
• Whenever Zipchat is replying, it now displays a typing indicator

• Decreased the speed of initial crawling to avoid overloading websites
• Fixed an issue where sometimes we would assume sitemap.xml exists when it doesn't
• Fixed an issue where we wouldn't be able to process a .gzipped sitemap

• Now Whatsapp Cart recovery campaigns will work without the need for a second marketing consent checkbox ( specific for phone numbers )

• Merchants can now add variables in their WhatsApp campaigns
• Available variables are First Name, Last Name, First line item ( of the cart ) and All line items

• Fix an issue where the preview chat will be subject to spam rate limits

• Zipchat will now remember sitemaps and resync them periodically