Changelog

Added a new version of the ai that improves

• Chat to Sale ratio by 6%+
• Response quality by 33%+

Until now, only XML feeds were supported. Now it's also possible to upload feeds in CSV.

* Adds utm_source and utm_medium to links in responses in the chat bubble. * Adds the above + utm_campaign in links in responses in WhatsApp

The business value is that shop owners can view Zipchat-related statistics in Google Analytics.

Users can now change the display/reporting currency for their sales stats on the homepage dashboard via a dropdown, located under the Track Zipchat Purchase integration.

We now allow non-Shopify shops to add a pixel on their checkout/thank you page, allowing them to track purchases in Zipchat and thus measure the conversion rate.

Check out the Zipchat Docs for more info.

• Fix sending abandoned cart WA messages to customers who bought in some cases
• Fix WhatsApp response failing for some abandoned cart messages
• Fix showing email as a name of the conversation on some Whatsapp chats

• Merchants can now add Google Merchant Feed to import their products
• This drastically improves the AI performance for big stores, as there's no noise from the web pages

• Improves the way we handle updates from Shopify merchants and prevents our system from being overloaded on big updates

You can now send images to Whatsapp and Zipchat will understand them!

• We now accept the standard Google XML product feed standard for product feeds

• Makes things faster when loading a lot of new pages into our KBs
• Should make the app faster in general

• Increase the z-index limit so Zipchat can stay above other apps that are too aggressive with their "z-index" setting

Fixes an issue where campaign messages that are saved for the future ( 30/45 days in the future ) might not be sent

• Some customers assume they need to implement our "Custom Order Tracking API" to track orders on Shopify
• This isn't true because we support order tracking by default
• Added a warning banner explaining this

• Support importing information from product feeds, instead of crawling each page, which is useful for big stores
• Limited support for specific shops for now, wider support coming later

• Sending multiple messages will now be handled gracefully
• Whenever Zipchat is replying, it now displays a typing indicator

• Decreased the speed of initial crawling to avoid overloading websites
• Fixed an issue where sometimes we would assume sitemap.xml exists when it doesn't
• Fixed an issue where we wouldn't be able to process a .gzipped sitemap

• Now Whatsapp Cart recovery campaigns will work without the need for a second marketing consent checkbox ( specific for phone numbers )

• Merchants can now add variables in their WhatsApp campaigns
• Available variables are First Name, Last Name, First line item ( of the cart ) and All line items

• Fix an issue where the preview chat will be subject to spam rate limits

• Zipchat will now remember sitemaps and resync them periodically

• You can now filter pages based on their type "PDF", "WEB", etc

• Merchants can now search for specific keywords inside the conversations

• Drastically increases the speed of loading the conversations page for sites with many conversations

• Fixes a bug which would sometimes map the wrong locale to the wrong url

• Fixes a bug where older shops who haven't given us a read_themes permissions would see get an error when opening Chat Settings

• Adds logging for messages that fail to be even created in Whatsapp

• Makes sure there's a banner on the Dashboard if a user has reached the limit of their plan and is currently being charged usage charges

• Localisations now allow you to add a separate welcome message for each locale
• To add/change locale-specific welcome messages, Zipchat support needs to be contacted

• New chats will now have a 50 replies/week rate limit set by default

• Fixes an issue where adding "00" in front of numbers would result in bad phone number records

• Fixes an issue that would make the chat bubble crash if there is not current_url parameter sent for some reason

• Prevent the replies crashing sometimes if our API requests timeout
• Fix markdown symbols like "#" or "##" not being formatted properly

• We now monitor what's happening with WhatsApp. We listen if a message was "sent", "delivered", "read', or "failed"
• Those statuses can be seen in the Conversation UI for WhatsApp conversations
• We've added new stats for WhatsApp campaigns like, "Deliveribility rate", "Read rate" and you can now have a clear picture of how many messages were actually sent
• New conversations that are started from a WhatsApp campaign will now be "Archived' until the customer replies, to avoid noise in the Conversations UI
• "Beta" label removed from the Whatsapp channel

• We no longer follow redirects, fixing an issue where a no-longer exiting page will be considered existing
• We now delete any pages that don't have content on them ( redirects, 404, etc )

• Fixes a bug that prevents abandoned cart messages from sending for some Shopify Checkout configs

• Tweaked our JS script installation instruction to prevent WP plugins from breaking our plugin

Improve segment leads importing from CSV. Fix instances where bad formatting of numbers would cause issues.

AI experiments will now be split on the conversation level instead of the message level. The update provides a couple of advantages

• Allows us to compare conversion rates between AI experiments
• Reduces reply time/AI cost when running an experiment as it allows us to cache the conversation properly

• Fixes an issue where upgrading the plan doesn't update our flag if the max pages of the user were reached
• Adds logic to resume crawling the site if you upgraded from a lower plan

• We now allow mechants to add widcard URLs ( eg. shop.com/collections/* ) in order to make it easier to select all pages that match a certain rule
• We also changed the URL selection interface, and now we can select pages that are not in the Knowledge base
• Additionally, we've improved the campaign creation form to prevent creating invalid campaigns

Fixed a bug where "single-page-application" like sites would change their page without reloading the page in the browser, resulting in Zipchat not knowing the customer changed the page

• Implemented a new filter that allows merchant to block certain country codes from messaging to the chat
• Implemented our rate-limit spam filter in WhatsApp
• Implemented a filter for chats that are unsubscribed