See what's new in Zipchat.

• You can now filter pages based on their type "PDF", "WEB", etc

• Merchants can now search for specific keywords inside the conversations

• Drastically increases the speed of loading the conversations page for sites with many conversations

• Fixes a bug which would sometimes map the wrong locale to the wrong url

• Fixes a bug where older shops who haven't given us a read_themes permissions would see get an error when opening Chat Settings

• Adds logging for messages that fail to be even created in Whatsapp

• Makes sure there's a banner on the Dashboard if a user has reached the limit of their plan and is currently being charged usage charges

• Localisations now allow you to add a separate welcome message for each locale
• To add/change locale-specific welcome messages, Zipchat support needs to be contacted

• New chats will now have a 50 replies/week rate limit set by default

• Fixes an issue where adding "00" in front of numbers would result in bad phone number records

• Fixes an issue that would make the chat bubble crash if there is not current_url parameter sent for some reason

• Prevent the replies crashing sometimes if our API requests timeout
• Fix markdown symbols like "#" or "##" not being formatted properly

• We now monitor what's happening with WhatsApp. We listen if a message was "sent", "delivered", "read', or "failed"
• Those statuses can be seen in the Conversation UI for WhatsApp conversations
• We've added new stats for WhatsApp campaigns like, "Deliveribility rate", "Read rate" and you can now have a clear picture of how many messages were actually sent
• New conversations that are started from a WhatsApp campaign will now be "Archived' until the customer replies, to avoid noise in the Conversations UI
• "Beta" label removed from the Whatsapp channel

• We no longer follow redirects, fixing an issue where a no-longer exiting page will be considered existing
• We now delete any pages that don't have content on them ( redirects, 404, etc )

• Fixes a bug that prevents abandoned cart messages from sending for some Shopify Checkout configs

• Tweaked our JS script installation instruction to prevent WP plugins from breaking our plugin

Improve segment leads importing from CSV. Fix instances where bad formatting of numbers would cause issues.

AI experiments will now be split on the conversation level instead of the message level. The update provides a couple of advantages

• Allows us to compare conversion rates between AI experiments
• Reduces reply time/AI cost when running an experiment as it allows us to cache the conversation properly

• Fixes an issue where upgrading the plan doesn't update our flag if the max pages of the user were reached
• Adds logic to resume crawling the site if you upgraded from a lower plan

• We now allow mechants to add widcard URLs ( eg. shop.com/collections/* ) in order to make it easier to select all pages that match a certain rule
• We also changed the URL selection interface, and now we can select pages that are not in the Knowledge base
• Additionally, we've improved the campaign creation form to prevent creating invalid campaigns

Fixed a bug where "single-page-application" like sites would change their page without reloading the page in the browser, resulting in Zipchat not knowing the customer changed the page

• Implemented a new filter that allows merchant to block certain country codes from messaging to the chat
• Implemented our rate-limit spam filter in WhatsApp
• Implemented a filter for chats that are unsubscribed

Merchants can now set up a "Finish my order" button in their Abandoned cart messages, so the customer can click on this button and be redirected to the checkout page, even if they are not on the same device

• Allow merchants to create campaigns for abandoned carts
• Improve the event trigger selection UI and add a clear idea on the Meta costs associated with it

Add a button for easy testing of Whatsapp in Chat Settings. Also added a new FAQ section that handles Channels that don't have their display name approved yet.

Merchants can now create WhatsApp campaigns that are triggered dynamically whenever an order is created in their shop.

( Feature only available for Shopify, other platforms coming soon )