Comparison:

Zipchat AI vs SmartBot by bestchat

First off, credit where it’s due—SmartBot by bestchat.com has developed a solid chatbot platform. However, if you're a Shopify store owner looking for the ultimate AI chatbot to boost customer engagement, increase sales, and provide seamless communication, keep reading. And don’t miss your chance to claim free trial credits for Zipchat AI!

Why your Shopify store need an AI Chatbot

Shopify stores need to adopt an AI chatbot now because customers expect fast, personalized support at any time. An AI-powered chatbot can handle multiple inquiries simultaneously, answer product-related questions, provide tailored recommendations, and even help close sales—all without requiring human involvement. This enhances the customer experience while freeing up your team to focus on strategic priorities. In today’s competitive e-commerce world, offering round-the-clock, proactive support could be the key to securing loyal customers instead of losing them to competitors.

SmartBot by bestchat.com

Zipchat AI

Starter
Growth
Pro
Scale
AI Model
ChatGPT Wrapper
Model Agnostic
AI Training
Limited Number of Products
High Number of Products
Accuracy
Low accuracy, according to reviews
Extremely precise, according to reviews
Knowledge Base training
Difficult and long
Immediate and easy
AI Capabilities
Basic
Enterprise level, in all plans
Product Recommendations
Very Limited
Advanced
Self-AI Learnings
Absent
Enterprise level
Integrations
Shopify
Shopify and all other CMS
Customization
Limited
Full

The best AI Chatbot for Shopify

Zipchat AI is the ideal chatbot for Shopify, designed to lighten your workload and boost your store’s performance. It’s quick to set up, works around the clock to support your customers, and delivers personalized product recommendations to drive more sales. With Zipchat AI, you can provide outstanding customer service with ease, freeing up your time to grow your business.

Frequently asked questions

What is Zipchat AI and how does it work?

Zipchat AI is an advanced AI-powered chatbot designed to help businesses engage customers, boost sales, and automate support. It works on both WhatsApp AI and your website, offering a seamless way to interact with customers in real time.

With Zipchat AI, you can:

  • Automate customer conversations on WhatsApp and your website.
  • Recover abandoned carts with personalized WhatsApp messages.
  • Run WhatsApp marketing campaigns to drive sales.
  • Answer customer queries instantly with AI chatbots.
  • Increase conversions by providing immediate support and recommendations.

Whether you’re running an e-commerce store, offering services, or need 24/7 customer assistance, Zipchat AI simplifies communication and enhances customer engagement.

How does Zipchat AI help recover abandoned carts?

Zipchat AI allows you to send automated reminders to customers who left items in their cart. Through WhatsApp, you can send:

  • Personalized abandoned cart recovery messages to encourage customers to complete their purchase.
  • Exclusive discounts or time-limited offers to create urgency.
  • Follow-up messages to re-engage potential buyers.

These messages are customizable to match your brand’s tone and can significantly increase recovered sales.

Can Zipchat AI be used for marketing campaigns?

Yes! Zipchat AI allows you to send:

  • Personalized promotions directly to customers via WhatsApp.
  • Product recommendations based on user behavior.
  • Newsletters and announcements to keep customers engaged.

By reaching customers on WhatsApp, where they are most active, you can increase engagement and conversions effortlessly.

How does it enhance customer service on my store?

Zipchat AI acts as your 24/7 automated assistant, instantly answering customer inquiries and guiding them through the buying process. It can:

  • Provide product recommendations based on customer needs.
  • Answer FAQs automatically.
  • Offer order tracking updates via WhatsApp.
  • Handle multiple customers at once, reducing response time and workload for your support team.
Is Zipchat AI GDPR-compliant?

Yes, Zipchat AI follows strict GDPR and data privacy regulations, ensuring that all customer interactions are secure and compliant.

How do I integrate Zipchat AI with my Shopify store?

Setting up Zipchat AI is quick and easy:

Step 1: Sign Up for Zipchat AI
Create an account on Zipchat AI and access your dashboard.

Step 2: Connect WhatsApp Business
Follow the guided setup to link your WhatsApp Business account. You’ll need a Meta Business Manager account and a verified business phone number.

Step 3: Install Zipchat AI on Your Website
Add the chatbot to your website by copying a simple code snippet into your site’s settings.

Step 4: Customize Automations
Set up automated responses, abandoned cart recovery, and marketing campaigns using Zipchat AI’s intuitive interface.

Step 5: Start Engaging Customers
Your AI chatbot is now live! Start responding to customers instantly and converting more leads into sales.

How long does it take to set up Zipchat AI?

The setup takes less than 20 minutes, and once installed, it runs autonomously without requiring constant management.

We offer a free, included, onboarding call with all new merchants. Our team will gladly help you set Zipchat AI up.

Do I need a demo to complete the setup?

No, Zipchat AI offers an easy-to-follow video tutorial and step-by-step guide, so you can set it up yourself in minutes.

The account has step-by-step action to do, otherwise you can also check our docs.

Moreover, we offer a free, included, onboarding call with all new merchants. Our team will gladly help you set Zipchat AI up.

Do I need a team to reply to customer messages?

No, Zipchat AI’s chatbot handles customer conversations automatically, reducing the need for human intervention.

In case you want a human to take over certain chats, you can.

Are there additional costs beyond the Zipchat AI plans?

Currently, we only charge for the standard Zipchat AI plans, with no hidden fees or extra costs. However, in the future, we may introduce additional charges for new features or advanced functionalities.

If you join today, you lock in all current features at no extra cost, ensuring you continue to get the most value from Zipchat AI without any additional fees.

(Note: Meta does charge a fixed fee, depending on the country, for sending the first message to a number. This applies only for marketing campaigns. In US it would be $0.02 per chat initiated, meaning the cost of the campaign would be $20 for 1.000 people reached)

With Zipchat AI, you can automate WhatsApp marketing, sales, and support without worrying about complex configurations. Start engaging customers and increasing sales today.

What is Zipchat.ai and how does it help my store?

Zipchat.ai is an AI Agent built for e-commerce. Unlike traditional chatbots, it takes initiative: starting conversations, resolving customer doubts, recovering carts, and closing sales. This is what we call Agentic Commerce — AI that acts like a proactive team member.

How long does setup take, and do I need coding skills?

Setup takes just a few minutes and requires no coding. Once connected to your store, the AI Agent can begin assisting customers right away, with the option to fine-tune instructions over time.

Which platforms does Zipchat support?

Zipchat integrates natively with Shopify and can also be embedded on other websites or CMSs (Woocommerce, Magento, Wix, Webflow, Salesforce Commerce Cloud, etc.) via a lightweight script.

What languages does Zipchat support?

The AI Agent communicates in any language, letting you serve international customers as if you had a multilingual support team.

How does Zipchat drive more sales compared to a chatbot?

Chatbots wait for questions. Zipchat’s AI Agent acts — it detects high-intent visitors, engages them, answers objections, and guides them to purchase. This proactive approach increases conversions and reduces abandoned carts.

What is the pricing and trial policy?

Plans start at $49/month. Every merchant can test Zipchat with a 7-day free trial, plus a 30-day money-back guarantee for peace of mind.

How does the AI Agent improve over time?

You can train it with brand-specific instructions, corrections, and product knowledge. The Agent learns continuously, becoming more accurate and effective the longer it runs.

What happens if the AI Agent can’t solve a customer request?

You can configure escalation rules so conversations seamlessly pass to human support. Each correction improves future responses, so the AI gets smarter with every interaction.

Is Zipchat secure and compliant?

Yes. Zipchat follows modern data protection standards and is designed to comply with regulations like GDPR, ensuring customer data stays safe.

How long does it take to set up Zipchat?

It takes just a few minutes to set up Zipchat. No technical skills are required!

How does it work?

Zipchat uses AI to engage visitors on your website, answer their questions, recommend products, and boost sales by guiding them through their shopping journey.

Does it work on any site/CMS?

Yes, Zipchat can be integrated with any website or CMS. It has a native app for Shopify but can also be manually added to other platforms.

What languages does it speak?

Zipchat supports over 95 languages, making it perfect for businesses with a global audience.

Can you integrate with CRM and support platforms?

Yes, Zipchat can integrate with any CRM that support Zapier. It can also be integrate with any support platforms where you can connect a support inbox.