Dalfilo

About Dalfilo

Dalfilo makes premium handmade Italian bed linens from 100% natural, OEKO-TEX-certified materials. The brand has served more than 100,000 customers, won "Product of the Year" in both Italy and Spain, and ships internationally with free 30-day returns and import duties paid on the customer's behalf.

The challenge

Premium bed linens are a considered purchase. Shoppers want to understand the material, the right size, and how to care for it before they commit, and Dalfilo's international buyers also ask about shipping, returns, and duties. With three storefronts to cover and customers across different countries and languages, answering every question quickly, without growing the team, was the constraint.

How Zipchat helps

Dalfilo connected Zipchat across its three stores. The agent reads the catalog and answers material, sizing, and care questions in real time, then recommends the right linens for each shopper. It also handles the recurring international questions about shipping, returns, and duties, in the customer's own language, and hands off to the team when a request needs a person.

The results

Across the three connected stores, 8% of chats turn into sales, with product recommendations doing work the team would otherwise carry by hand. Zipchat gives Dalfilo's shoppers expert guidance at the moment they are deciding, on every storefront, around the clock.