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Customer stories
See how our clients are using Zipchat and the awesome benefits it's bringing to their businesses!
WhatsApp has a 98% open rate and 2 billion users. For ecommerce brands with customers in Latin America, Southern Europe, and Asia, it is the highest-reach channel available. Zipchat automates cart recovery, order updates, customer support, and upsell campaigns through a single Shopify integration.
No credit card required · Setup in 2 minutes
CAPABILITIES
Every capability in this family, ready to activate in minutes.
Handle customer support conversations on WhatsApp around the clock with AI.
Learn more →Grow your WhatsApp subscriber list at physical retail events and offline touchpoints.
Learn more →Abandoned cart recovery
12% to 18% recovery rate. Personalized product reminders within 1 hour.
Order updates
Dispatch, in-transit, and delivery notifications. Reduces WISMO by 40%.
Customer support
Two-way AI support for returns, questions, and complaints.
Post-purchase upsell
Product recommendation 3 to 7 days after delivery when satisfaction is highest.
NPS & reviews
4x the response rate of email feedback requests at day 14 post-delivery.
Win-back campaigns
Re-engage inactive customers with personalized offers.
WhatsApp automation uses the WhatsApp Business API to send automated messages and handle customer conversations through AI. It covers abandoned cart recovery, order updates, support, upsells, and broadcast campaigns.
Yes. Zipchat handles opt-in collection at checkout and in-product touchpoints, and manages the double opt-in flow required by Meta for marketing messages.
The WhatsApp Business API allows businesses to send and receive WhatsApp messages at scale through approved BSPs (Business Solution Providers). Zipchat is an approved BSP partner. You don't need a separate API account.
Standalone tools like WATI or Trengo are WhatsApp-only platforms. Zipchat integrates WhatsApp with your Shopify data and all other channels. The AI has the same product and order context it uses for website chat.
Offline list building uses QR codes, NFC tags, and short links at physical retail events to collect WhatsApp opt-ins. For brands with physical retail or trade show presence, offline list building adds subscribers that web-only flows miss.
Yes, to opted-in subscribers using Meta-approved message templates. Promotional templates require Meta review (24 to 48 hours). Conversational replies to customer-initiated messages within 24 hours can use free-form text.
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