AI agent for your ecommerce store

Every ecommerce store loses sales to unanswered pre-purchase questions. Zipchat answers them in real time, on any catalog, in any niche.

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91.5% Resolved without a human, on average across verticals

7+ Languages handled automatically

24/7 Always-on coverage

Zipchat is an AI sales agent for ecommerce brands. It answers product, order, and policy questions from your own catalog, and recovers carts on WhatsApp. Across verticals it resolves over 91% of conversations without a human (Zipchat data, 2023 to 2026).

Trusted by other industries brands worldwide

Ecommerce cart abandonment averages 70% across all categories. The single most common reason is an unanswered question at the moment a shopper was considering the purchase. That question might be about materials, compatibility, sizing, ingredients, or return policy. It doesn't matter what the product is. If the answer isn't immediately available, the shopper leaves.

Zipchat connects to your product catalog on day one and learns your full product range: specifications, policies, sizing guides, and any other data in your store. When a shopper asks a product-specific question, the AI answers from your verified catalog data, not from a generic knowledge base. That accuracy is what builds the trust that converts a hesitant browser into a buyer. Zipchat clients across all verticals report conversion rates from chat ranging from 13% to 37%, well above standard ecommerce averages. WhatsApp cart recovery works regardless of what you sell. A shopper who added something to their cart and left had purchase intent. A personalised follow-up within two hours, referencing the specific product they viewed, reaches them before they find an alternative. Zipchat's WhatsApp campaigns achieve purchase rates of 13-39% across its client base, against the 3-5% email benchmark. The same infrastructure drives repeat purchases through product-specific follow-up campaigns timed to your customers' natural repurchase cycle. Across every vertical on Zipchat, shoppers increasingly resolve product and order questions through AI chat before they buy (Zipchat data, 2023 to 2026).

13-39% WhatsApp cart recovery rate vs. 3-5% email benchmark — Zipchat Impact Report

What your store gets with Zipchat

Capabilities tuned for other industries brands.

Catalog-grounded product answers

Reads your full product catalog and answers pre-purchase questions from your verified data. Specifications, materials, compatibility, sizing, and certifications are all answered accurately from your actual product information, not estimated.

Round-the-clock availability

Shoppers research at night and on weekends. Zipchat answers product questions at any hour, capturing purchases that would otherwise stall until a support team is available.

Multilingual support

Serves international buyers in any language. Product questions, policy queries, and purchase support are handled accurately regardless of the buyer's language, from a single connected platform.

Seamless human escalation

Routes complex order issues, disputes, or high-value customer conversations to a human agent with full conversation history already captured. The customer explains their situation once.

Customer insights

Tracks which product questions, objections, and concerns appear most frequently across all conversations. That data shows exactly which product pages need better descriptions and which catalog gaps are costing you conversions.

WhatsApp cart recovery and campaigns

Zipchat's WhatsApp marketing agent recovers abandoned carts and drives repeat purchases with product-specific follow-up messages. Purchase rates range from 13% to 39%, regardless of vertical.

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See everything Zipchat does for your store

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Common challenges

Problems other industries brands face, solved

70% of carts are abandoned before checkout

Zipchat answers product-specific questions in real time, resolving the doubt that triggers abandonment before the shopper reaches the cart.

Product pages don't answer every question

Zipchat reads your full catalog and answers questions that go beyond the product page, drawing from your specifications, policies, and any supporting documentation you provide.

Repeat customers only come back if you reach them

Zipchat's WhatsApp agent sends product-specific follow-up messages timed to each customer's repurchase cycle, delivering purchase rates of 13-39% against email's 3-5% benchmark.

Before vs. after

Your store with and without Zipchat

Without Zipchat	With Zipchat
Pre-purchase question goes unanswered, shopper abandons cart	Catalog-grounded answer resolves the question in real time
Product page fails to address the specific use case the buyer has in mind	AI answers beyond the product page from your full catalog data
Abandoned cart follow-up via email achieves 3-5% recovery	WhatsApp cart recovery achieves 13-39% purchase rate
International buyers receive no support in their language	Any language covered from a single connected platform
No data on which product questions drive the most abandonment	Chat data shows exactly which product pages and specs need improvement
Repeat purchase relies on the customer remembering to return	WhatsApp campaigns timed to the repurchase cycle bring customers back

Recover abandoned carts and drive repeat purchases on WhatsApp

13-39% WhatsApp campaign purchase rate vs. 3-5% email benchmark across all Zipchat verticals

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Getting started

Live in under an hour

No ticket history required. No cold start. Connect your store and go.

Connect your store

Link Shopify, WooCommerce, or Wix in one click. Zipchat immediately begins reading your product catalog, policies, and any supporting documentation.

Train on your catalog

Zipchat reads your products, specifications, and policies automatically. The AI learns your full catalog from day one, with no manual data entry required.

Customize your agent

Set your brand tone, configure escalation rules, and set up WhatsApp recovery and campaign triggers timed to your products' repurchase cycles.

Go live on chat and WhatsApp

Activate on website chat, WhatsApp, or both. Your AI agent starts answering product questions, recovering carts, and driving repeat purchases immediately.

7-day free trial

30-day money-back guarantee

Live in under 1 hour

Pricing

Transparent pricing. No per-seat traps.

Starter

$49/mo

Start free trial

500 replies / month
1,000 training pages
All channels
Multilingual
Unlimited human replies

Growth

Pro

$249/mo

Start free trial

3,000 replies / month
75,000 training pages
WhatsApp cart recovery
All channels
Multilingual

Scale

$499/mo

Start free trial

6,000 replies / month
300,000 training pages
WhatsApp cart recovery
All channels
Multilingual

All plans include AI agent, human escalation, and multilingual. Growth+ includes WhatsApp AI and cart recovery. See full pricing →

Social proof

What ecommerce brands say about Zipchat

4.8–4.9

★★★★★

Average across G2, Capterra, Shopify App Store, Product Hunt, and AppSumo.

Platform	Zipchat
G2	4.8/5
Capterra	4.8/5
Shopify App Store	4.8/5
Product Hunt	4.9/5
AppSumo	4.9/5

We sell a niche product with very specific buyer questions. Zipchat handles them accurately from day one and the WhatsApp recovery sequence converts at rates we never saw from email. Source: G2 review, verified buyer

Can Zipchat work for my type of store?

Yes. It learns from your own catalog and policies to answer product, order, and support questions, whatever you sell.

Frequently asked questions

Does Zipchat work for ecommerce stores outside the standard retail categories?

Zipchat connects to your product catalog on Shopify, WooCommerce, or Wix and learns your specific products, regardless of category. The AI answers questions from your actual catalog data, not from a generic knowledge base. Whether you sell musical instruments, craft supplies, collectibles, or any other specialty product, Zipchat answers the pre-purchase questions specific to what you sell.

What is the best AI agent for a niche or specialty ecommerce store?

Zipchat is designed for ecommerce stores where pre-purchase questions are the primary conversion barrier. It ingests your full catalog on day one, handles product-specific queries in any language, recovers abandoned carts on WhatsApp, and drives repeat purchases through timed follow-up campaigns. The same platform works whether you are in a mainstream vertical or a highly specific niche.

How does Zipchat learn my specific products without manual setup?

Zipchat connects to your store and reads your product catalog automatically. It pulls product titles, descriptions, specifications, pricing, and any additional documentation you have provided. From that data, it can answer product-specific questions accurately from day one. If your catalog has gaps in specifications or descriptions, Zipchat's insight data will identify which products generate the most unanswered questions so you can fill them.

How effective is WhatsApp cart recovery for ecommerce stores?

WhatsApp cart recovery outperforms email across every vertical Zipchat operates in. A message referencing the specific product a shopper viewed, sent within two hours of abandonment, reaches them at the moment they are most likely to complete the purchase. Zipchat's WhatsApp campaigns achieve purchase rates of 13-39% across its client base, compared to email's 3-5% benchmark. The channel works because messages are read, not filtered.

Can Zipchat support customers in multiple languages for an internationally-selling store?

Zipchat supports any language from a single platform. International buyers receive accurate, catalog-grounded answers in their language without requiring a separate support workflow or localised knowledge base. Product terminology, policy explanations, and checkout guidance are all handled accurately across supported languages.

How quickly can Zipchat be set up for a store in a category not covered by standard templates?

Setup takes minutes regardless of your vertical. You connect your store platform, Zipchat reads your catalog, and you configure your brand tone and escalation rules. There are no category-specific templates required. The AI adapts to your product data directly, which means a collectibles store and a craft supply store both go live through the same process, with the AI learning the specific product knowledge for each from the catalog it reads.

Honest take

Is Zipchat right for your other industries brand?

Zipchat is a great fit if…

Any ecommerce store with a product catalog and policies for the AI to learn from
Shopify-native brands
Brands with a WhatsApp audience

It may not be the right fit if…

Businesses with no owned storefront
Businesses with no product or service content for the AI to learn from