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See how our clients are using Zipchat and the awesome benefits it's bringing to their businesses!
Every ecommerce store loses sales to unanswered pre-purchase questions. Zipchat answers them in real time, on any catalog, in any niche.
No credit card required · Setup in 2 minutes
Trusted by Other Industries brands worldwide
Ecommerce cart abandonment averages 70% across all categories. The single most common reason is an unanswered question at the moment a shopper was considering the purchase. That question might be about materials, compatibility, sizing, ingredients, or return policy. It doesn't matter what the product is. If the answer isn't immediately available, the shopper leaves.
Zipchat connects to your product catalog on day one and learns your full product range: specifications, policies, sizing guides, and any other data in your store. When a shopper asks a product-specific question, the AI answers from your verified catalog data, not from a generic knowledge base. That accuracy is what builds the trust that converts a hesitant browser into a buyer. Zipchat clients across all verticals report conversion rates from chat ranging from 13% to 37%, well above standard ecommerce averages. WhatsApp cart recovery works regardless of what you sell. A shopper who added something to their cart and left had purchase intent. A personalised follow-up within two hours, referencing the specific product they viewed, reaches them before they find an alternative. Zipchat's WhatsApp campaigns achieve purchase rates of 13-39% across its client base, against the 3-5% email benchmark. The same infrastructure drives repeat purchases through product-specific follow-up campaigns timed to your customers' natural repurchase cycle.
Capabilities tuned for other industries brands.
Reads your full product catalog and answers pre-purchase questions from your verified data. Specifications, materials, compatibility, sizing, and certifications are all answered accurately from your actual product information, not estimated.
Shoppers research at night and on weekends. Zipchat answers product questions at any hour, capturing purchases that would otherwise stall until a support team is available.
Serves international buyers in 95+ languages. Product questions, policy queries, and purchase support are handled accurately regardless of the buyer's language, from a single connected platform.
Routes complex order issues, disputes, or high-value customer conversations to a human agent with full conversation history already captured. The customer explains their situation once.
Tracks which product questions, objections, and concerns appear most frequently across all conversations. That data shows exactly which product pages need better descriptions and which catalog gaps are costing you conversions.
Zipchat's WhatsApp marketing agent recovers abandoned carts and drives repeat purchases with product-specific follow-up messages. Purchase rates range from 13% to 39%, regardless of vertical.
COMMON CHALLENGES
70% of carts are abandoned before checkout
Zipchat answers product-specific questions in real time, resolving the doubt that triggers abandonment before the shopper reaches the cart.
Product pages don't answer every question
Zipchat reads your full catalog and answers questions that go beyond the product page, drawing from your specifications, policies, and any supporting documentation you provide.
Repeat customers only come back if you reach them
Zipchat's WhatsApp agent sends product-specific follow-up messages timed to each customer's repurchase cycle, delivering purchase rates of 13-39% against email's 3-5% benchmark.
BEFORE VS. AFTER
| Without Zipchat | With Zipchat |
|---|---|
| Pre-purchase question goes unanswered, shopper abandons cart | Catalog-grounded answer resolves the question in real time |
| Product page fails to address the specific use case the buyer has in mind | AI answers beyond the product page from your full catalog data |
| Abandoned cart follow-up via email achieves 3-5% recovery | WhatsApp cart recovery achieves 13-39% purchase rate |
| International buyers receive no support in their language | 95+ languages covered from a single connected platform |
| No data on which product questions drive the most abandonment | Chat data shows exactly which product pages and specs need improvement |
| Repeat purchase relies on the customer remembering to return | WhatsApp campaigns timed to the repurchase cycle bring customers back |
Recover abandoned carts and drive repeat purchases on WhatsApp
13-39% cart recovery rate
GETTING STARTED
No ticket history required. No cold start. Connect your store and go.
Link Shopify, WooCommerce, or Wix in one click. Zipchat immediately begins reading your product catalog, policies, and any supporting documentation.
Zipchat reads your products, specifications, and policies automatically. The AI learns your full catalog from day one, with no manual data entry required.
Set your brand tone, configure escalation rules, and set up WhatsApp recovery and campaign triggers timed to your products' repurchase cycles.
Activate on website chat, WhatsApp, or both. Your AI agent starts answering product questions, recovering carts, and driving repeat purchases immediately.
PRICING
All plans include AI agent, human escalation, and multilingual. Growth+ includes WhatsApp AI and cart recovery. See full pricing →
Zipchat connects to your product catalog on Shopify, WooCommerce, or Wix and learns your specific products, regardless of category. The AI answers questions from your actual catalog data, not from a generic knowledge base. Whether you sell musical instruments, craft supplies, collectibles, or any other specialty product, Zipchat answers the pre-purchase questions specific to what you sell.
Zipchat is designed for ecommerce stores where pre-purchase questions are the primary conversion barrier. It ingests your full catalog on day one, handles product-specific queries in 95+ languages, recovers abandoned carts on WhatsApp, and drives repeat purchases through timed follow-up campaigns. The same platform works whether you are in a mainstream vertical or a highly specific niche.
Zipchat connects to your store and reads your product catalog automatically. It pulls product titles, descriptions, specifications, pricing, and any additional documentation you have provided. From that data, it can answer product-specific questions accurately from day one. If your catalog has gaps in specifications or descriptions, Zipchat's insight data will identify which products generate the most unanswered questions so you can fill them.
WhatsApp cart recovery outperforms email across every vertical Zipchat operates in. A message referencing the specific product a shopper viewed, sent within two hours of abandonment, reaches them at the moment they are most likely to complete the purchase. Zipchat's WhatsApp campaigns achieve purchase rates of 13-39% across its client base, compared to email's 3-5% benchmark. The channel works because messages are read, not filtered.
Zipchat supports 95+ languages from a single platform. International buyers receive accurate, catalog-grounded answers in their language without requiring a separate support workflow or localised knowledge base. Product terminology, policy explanations, and checkout guidance are all handled accurately across supported languages.
Setup takes minutes regardless of your vertical. You connect your store platform, Zipchat reads your catalog, and you configure your brand tone and escalation rules. There are no category-specific templates required. The AI adapts to your product data directly, which means a collectibles store and a craft supply store both go live through the same process, with the AI learning the specific product knowledge for each from the catalog it reads.
HONEST TAKE
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