By industry
Customer stories
See how our clients are using Zipchat and the awesome benefits it's bringing to their businesses!
Ecommerce customer service software handles shopper inquiries across chat, email, and WhatsApp. Zipchat is AI-first: the AI resolves 70% to 85% of tickets automatically. Human agents focus on complex disputes, high-value accounts, and escalations. Cost per ticket drops by 60% to 80%.
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CAPABILITIES
Every capability in this family, ready to activate in minutes.
Automate your most common customer questions with AI-powered FAQ resolution.
Learn more →Seamless handoff from AI to a human agent when complexity demands it.
Learn more →Answer customers in 50+ languages without additional configuration.
Learn more →Traditional helpdesks like Gorgias and Zendesk are built around human agents. AI is a bolt-on feature with 30% to 40% deflection rates. Zipchat inverts this: AI is the primary responder. Humans handle exceptions. For high-volume DTC brands, this model delivers lower cost per ticket, faster response times, and CSAT scores equal to or above human-only teams.
| Feature | Zipchat | Gorgias | Zendesk |
|---|---|---|---|
| AI-first | Yes | No | No |
| Deflection rate | 70% to 85% | 30% to 40% | 25% to 35% |
| WhatsApp native | Yes | Paid add-on | No |
| Shopify order lookup | Yes | Yes | With integration |
Ecommerce customer service software manages shopper inquiries across channels (chat, email, WhatsApp) with a combination of AI and human agents. Zipchat is AI-first: the AI handles 70% to 85% of tickets automatically, humans handle the rest.
Gorgias is a helpdesk built for human agents with AI add-ons. Zipchat is AI-first. Deflection rates are 70% to 85% vs. Gorgias's 30% to 40%. For high-volume DTC brands, Zipchat delivers lower cost per ticket at scale.
Yes. Zipchat connects to Shopify's order API and resolves WISMO, order status, tracking, and delivery questions in real time. Zero manual lookup required.
Yes. Zipchat detects the customer's language and responds natively across 50+ languages. No additional configuration required per language.
Shopify brands are live in under 10 minutes. Full optimization, including knowledge base tuning and escalation rules, takes 2 to 4 weeks.
The AI escalates with full context: the conversation history, the unresolved question, and a summary. The human agent starts with everything they need.
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