By industry
Customer stories
See how our clients are using Zipchat and the awesome benefits it's bringing to their businesses!
First impressions decide retention. AI onboarding cuts time-to-first-value for ecommerce and SaaS alike. Pre-sales AI answers technical questions instantly and routes qualified prospects to your team without burning human hours on repetitive inquiries.
No credit card required · Setup in 2 minutes
CAPABILITIES
Every capability in this family, ready to activate in minutes.
Guide new users through setup and activation with contextual AI assistance.
Learn more →Gather customer data and preferences through natural conversation at the right moment.
Learn more →Answer pre-sales questions, qualify leads, and book demos automatically.
Learn more →Answer new merchant setup and configuration questions automatically from your app codebase.
Learn more →Ecommerce onboarding covers the first purchase journey: product fit, sizing, delivery expectations, and return policy. A shopper who gets these questions answered instantly converts. One who waits bounces.
SaaS onboarding covers technical activation: setup, configuration, first integration, and first activation event. A user who reaches activation within 14 days retains at 2x to 3x the rate of those who don't. AI removes the friction between account creation and activation.
Shopify app developer onboarding covers merchant installation and configuration. Most Shopify app support volume comes from installation and setup questions. AI handles these at scale without requiring the development team to answer each query manually.
Prospects on your pricing or features page get instant AI answers to their questions: "Does it integrate with Klaviyo?", "What's the API rate limit?", "Can we self-host?" The AI handles 60% to 70% of pre-sales questions without a human. Qualified leads are routed to your CRM or demo calendar automatically. Demo booking rate increases 15% to 30%.
AI customer onboarding uses conversational AI to guide new users through product setup and activation. It answers configuration questions, surfaces contextual tutorials, and triggers proactive check-ins when users stall before reaching activation.
Ecommerce onboarding focuses on guiding the first purchase: sizing, product fit, return policy, payment options. SaaS onboarding focuses on reaching a technical activation event: first API call, first dashboard created, first integration connected.
Pre-sales AI enablement answers prospect questions about pricing, features, integrations, and technical requirements without requiring a human sales engineer. It qualifies leads against your ICP criteria and routes qualified prospects to your CRM or SE calendar.
Zipchat gathers information through natural conversation: it asks questions in context (sizing, skin type, use case, budget) and stores the answers for personalization. This is more accurate than form-based data collection and achieves higher completion rates.
Ecommerce brands use it for first-purchase guidance and subscription onboarding. SaaS companies use it for technical pre-sales and product activation. Shopify app developers use it to onboard merchants after app installation.
Zipchat passes qualified lead data (contact info, use case, company size, qualification score) to your CRM via native integrations. Qualified leads appear in your CRM pipeline with the full conversation context.
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