How Zipchat recovers abandoned carts on WhatsApp

In this session, the Zipchat team walks through exactly how the WhatsApp cart recovery flow works end to end: how abandoned checkouts are detected, how the AI drafts a personalized recovery message, and how it handles the back-and-forth when a shopper replies with a question instead of completing the purchase.

We also cover the setup steps on Shopify and WooCommerce, how to customize the recovery message templates, and how to read the recovery-rate analytics inside the Zipchat dashboard.