Now in early access

Your codebase already has
all the answers

Zipchat Code connects to your GitHub repos and databases. Ask any question in plain English — get an accurate, sourced answer in seconds. No hallucinations. No ticket queues.

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7-day free trial · 30-day money-back guarantee
Deep native integrations
GitHubPostgreSQLSlackJiraNotionConfluence

⚠ Traditional support

✦ Zipchat Code

4.8 on Shopify 4.8 on G2 4.8 on Capterra 4.8 on GetApp 4.8 on Software Advice
Trusted by 2,000+ international brands & SaaS
Ak Informatica
B-exit
Bau
Caleffi
Campark
CFS
Eprice
Hike
Jackery
lesac
Liforme
Lilly
Nuvio
Police
Shelly
Supermedia
Tropicfeel
Ak Informatica
B-exit
Bau
Caleffi
Campark
CFS
Eprice
Hike
Jackery
lesac
Liforme
Lilly
Nuvio
Police
Shelly
Supermedia
Tropicfeel
The problem

Your docs are always outdated.
Your code isn't.

Your team ships the product every day. Zipchat Code keeps support in sync with every commit. No more "I'll check with engineering."

Of docs outdated every 3 months

46%+

Your product ships weekly. Your help center updates quarterly, so nearly half of your docs are already wrong when customers read them.

To answer a "simple" query

15 min+

A basic "how does this work?" question means digging through GitHub, Jira, and Slack threads, turning a 30-second answer into a 15-minute hunt.

Of tickets escalated to engineering

57%+

Over half of technical tickets bypass frontline support and land on engineers, slowing replies and stealing time from shipping product.

How it works

Connect once.
Answer everything.

Four steps from zero to an AI that knows your entire codebase and answers questions with source citations.

  1. Connect your code and data

    Give Zipchat Code read-only access to your repos and, optionally, your database for account-specific answers. No SDKs or agents to install.

  2. We keep a live index

    On every push we update an index of your code, configs, PRs and schemas, so answers always match what is actually in production.

  3. Ask from any channel

    The same AI answers from your site widget, support email, WhatsApp, Instagram, and Messenger, as well as Slack and your internal tools.

  4. Get sourced, account-aware answers

    Replies include the exact file, line and commit, and can reference live account data, so most questions are solved without engineering getting involved.

Enterprise-ready security

SOC 2 Type II in progress. Your code is never used for training. All data encrypted at rest (AES-256) and in transit (TLS 1.3). Scoped API keys, SSO/SAML, audit logs, and self-hosted deployment on Enterprise.

Use cases

One agentic platform
for every team.

Support, sales, onboarding, and internal teams all get instant answers from your live codebase.

⚠ Without Zipchat Code

Does our API support webhook retries with exponential backoff?
- 15 min later -
I'm not fully sure. I'm checking with our engineering team now.
- 24 hours later -
Engineering confirmed retries are supported, but I don't have the exact config details yet.

✦ With Zipchat Code

Does our API support webhook retries with exponential backoff?
- 8 sec -
✓ Yes. Retry logic uses exponential backoff in webhook.rb:142 with jitter and a max of 5 attempts.

⚠ Without Zipchat Code

Do you support SSO via SAML 2.0?
- 20 min later -
I think so, but let me confirm with engineering before I say the wrong thing.
- next day -
Yes, we support SAML, but I still need to verify which flows are included.

✦ With Zipchat Code

Do you support SSO via SAML 2.0?
- 6 sec -
✓ Yes. auth/saml.js supports both IdP-initiated and SP-initiated SAML 2.0 flows.

⚠ Without Zipchat Code

I just signed up. What should I configure first?
- instant reply -
Welcome. Please read our setup guide to get started.

✦ With Zipchat Code

I just signed up. What should I configure first?
- 9 sec -
✓ You already connected Shopify. Next steps are AI instructions, order tracking, and return rules.

⚠ Without Zipchat Code

How does billing handle mid-cycle downgrades?
- 2 hours later -
I think it prorates, but Dave built that part and he's away this week.

✦ With Zipchat Code

How does billing handle mid-cycle downgrades?
- 7 sec -
✓ 3-step flow in billing/proration.rb: calculate credit, apply at period end, then update subscription.

⚠ Without Zipchat Code

Is the rate limit section in our API docs still accurate?
- later -
I need to compare the docs against the latest code before updating this.

✦ With Zipchat Code

Is the rate limit section in our API docs still accurate?
- 5 sec -
✓ Docs say 100 req/min, but rateLimit.js:14 now enforces 200 req/min. This page needs updating.
Why Zipchat Code

From guessing to
ground truth

CapabilityZipchat CodeRecommendedAI with codebase accessWithout Zipchat CodeTraditional support
Knowledge & accuracy
Source of truthExact file, line & commitWhoever happens to remember
Answer accuracy96%+ from live codebaseVaries; often guesswork
Doc freshnessAlways in sync with every pushDrifts out of sync constantly
Speed & escalation
Response time< 10 seconds15 min to 24 hours
Engineering escalation87% fewer tickets to engineeringOver 57% of tickets escalated
Sales confidenceAnswered live on the call"Let me confirm…" kills momentum
Team & onboarding
New hire ramp-upQuery the codebase on day oneInterrupts senior engineers
Non-technical access✓✕
Setup timeUnder 20 minutesDays to weeks

Ready to stop guessing?

Start your 7-day free trial in minutes. No credit card required.
Start free trialBook a demo
Real results

Numbers that
actually matter

Measured across support, onboarding, and internal teams in the first 90 days.

87%Fewer total tickets
96%+Answer accuracy
<3.5%Escalations to humans
40 hrDeep-work hours returned / week
Why we built this

We were the team
drowning in questions

When we built Zipchat AI, our own support and sales team kept asking the same question: "does our product do X?" — and the answer was always buried in a GitHub file nobody could find fast enough.

We tried Notion wikis. Gitbook. Tagging senior devs in Slack. None of it worked — the knowledge lived in the code, not the docs, and docs always lagged behind. So we built the tool we wished existed.

"Your knowledge base is already wrong. Your code is always right."

# Q: "Why is my chatbot not responding to shipping questions?"

→ Reading app/services/ai/response_generator.rb...
→ Querying chatbot_configs WHERE merchant_id=2847...
→ Reading app/models/knowledge_source.rb...

✓ Found it: Your "Shipping & Returns" knowledge source is set to draft.
  Go to Dashboard → Knowledge → Shipping & Returns → click "Publish".
Who it's for

Built for every team
touching your codebase

Engineers

Stop being the team's human search engine. Point teammates at Zipchat Code and get your deep-work hours back. Instant code navigation, faster debugging, zero-interruption onboarding.

Support teams

Answer technical questions on the spot. No more "I'll get back to you" — resolve L2/L3 tickets without escalating, with consistent sourced answers across the whole team.

Sales & pre-sales

Answer "does your product support X?" live on a call. Technical RFP responses in minutes. Real answers, not marketing language. Keep engineering out of the sales cycle entirely.

Product & ops

Understand your own product without decoding code. Changelog summaries from real commits, feature flag visibility, and no-code access to everything your engineers know.

FAQ

Common questions

Is my code sent to a third-party AI for training?

No. Your code is never used to train any model, including ours. All indexing and inference happens in an isolated environment scoped to your organization. SOC 2 Type II audit in progress. Self-hosted deployment available on Enterprise so your code never leaves your infrastructure.

How does it handle hallucinations?

Zipchat Code uses RAG — the model only answers from code and documentation actually retrieved from your repo. If the answer isn't in your codebase, it says so rather than guessing. Every answer includes a citation to the source file, line number, and commit.

What languages and frameworks are supported?

All major languages: JavaScript/TypeScript, Python, Ruby, Go, Java, PHP, Rust, C#, and more. Framework-specific understanding (Rails, Django, Next.js, Laravel, Spring, etc.) is built in. Markdown, YAML, and SQL are also indexed.

How long does indexing take?

Initial indexing of a typical 50K-line codebase takes 3–8 minutes. Incremental updates triggered by webhooks complete in under 30 seconds per push. Large monorepos (500K+ lines) complete within 20–40 minutes the first time.

Does it work with private repositories?

Yes. We use GitHub/GitLab/Bitbucket OAuth with read-only scope. Private repos are indexed in your isolated tenant — no cross-contamination between organizations. Access control mirrors your existing repo permissions.

Can non-technical teammates use it?

Absolutely — that's one of the main use cases. Support agents, salespeople, and product managers ask questions in plain English and get plain-English answers. Citations are there for those who want to verify, but the answer stands on its own.