NOW IN EARLY ACCESS

Your Codebase Already Has
All the Answers

Zipchat Code connects to your GitHub repos and databases. Ask any question in plain English - get an accurate, sourced answer in seconds. No hallucinations. No ticket queues.

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Deep Native Integrations
GitHubPostgreSQLSlackJiraNotionConfluence
⚠ Traditional Support
✦ Zipchat Code
The Problem

Your Docs Are Always Outdated.
Your Code Isn't.

Your team changes the product every day. Zipchat Code keeps support in sync with every commit. No more 'I'll check with engineering.'

46%+

of docs outdated every 3 months

Your product ships weekly. Your help center updates quarterly, so nearly half of your docs are already wrong when customers read them.

15min+

to answer a "simple" query

A basic "how does this work?" question means digging through GitHub, Jira, and Slack threads, turning a 30-second answer into a 15-minute hunt.

57%+

of tickets escalated to engineering

Over half of technical tickets bypass frontline support and land on engineers, slowing replies and stealing time from shipping product.

HOW IT WORKS

Connect Once.
Answer Everything.

Four steps from zero to an AI that knows your entire codebase and answers questions with source citations.

Connect Your Code and Data

Give Zipchat Code read-only access to your repos and, optionally, your database for account-specific answers. No SDKs or agents to install.

We Keep a Live Index

On every push we update an index of your code, configs, PRs and schemas, so answers always match what is actually in production.

Customers and Teams Ask From Any Channel

The same AI answers from your site widget, support email, WhatsApp, Instagram, and Messenger, as well as Slack and your internal tools.

Get Sourced, Account-Aware Answers

Replies include the exact file, line and commit, and can reference live account data, so most questions are solved without engineering getting involved.

Enterprise-ready security

SOC 2 Type II in progress. Your code is never used for training. All data encrypted at rest (AES-256) and in transit (TLS 1.3). Scoped API keys, SSO/SAML support, audit logs, and self-hosted deployment available on Enterprise plan.

USE CASES

One Agentic Platform
for Every Team.

Zipchat Code helps support, sales, onboarding, and internal teams answer product questions instantly using your live codebase and account data.

⚠ Without Zipchat Code
Does our API support webhook retries with exponential backoff?
- 15 min later -
I'm not fully sure. I'm checking with our engineering team now.
- 24 hours later -
Engineering confirmed retries are supported, but I do not have the exact config details yet.
✦ With Zipchat Code
Does our API support webhook retries with exponential backoff?
- 8 sec -
✓ Yes. Retry logic uses exponential backoff in webhook.rb:142 with jitter and a max of 5 attempts.
⚠ Without Zipchat Code
Do you support SSO via SAML 2.0?
- 20 min later -
I think so, but let me confirm with engineering before I say the wrong thing.
- next day -
Yes, we support SAML, but I still need to verify which flows are included.
✦ With Zipchat Code
Do you support SSO via SAML 2.0?
- 6 sec -
✓ Yes. auth/saml.js supports both IdP-initiated and SP-initiated SAML 2.0 flows.
⚠ Without Zipchat Code
I just signed up. What should I configure first?
- instant reply -
Welcome. Please read our setup guide to get started.
✦ With Zipchat Code
I just signed up. What should I configure first?
- 9 sec -
✓ You already connected Shopify. Next steps are AI instructions, order tracking, and return rules.
⚠ Without Zipchat Code
How does billing handle mid-cycle downgrades?
- 2 hours later -
I think it prorates, but Dave built that part and he's away this week.
✦ With Zipchat Code
How does billing handle mid-cycle downgrades?
- 7 sec -
✓ 3-step flow in billing/proration.rb: calculate credit, apply at period end, then update subscription.
⚠ Without Zipchat Code
Is the rate limit section in our API docs still accurate?
- later -
I need to compare the docs against the latest code before updating this.
✦ With Zipchat Code
Is the rate limit section in our API docs still accurate?
- 5 sec -
✓ Docs say 100 req/min, but rateLimit.js:14 now enforces 200 req/min. This page needs updating.
WHY ZIPCHAT CODE

From Guessing to
Ground Truth

✗ WITHOUT ZIPCHAT CODE
Answers depend on who happens to remember
Support waits on engineering for basic product questions
Sales says "let me confirm" and momentum dies
Docs drift out of sync with the codebase
New hires interrupt senior engineers to ramp up
Every answer carries guesswork, delay, or escalation
✓ WITH ZIPCHAT CODE
Answers cite the exact file, line, and commit
Support resolves technical questions in seconds
Sales answers live on the call with confidence
Documentation gaps are caught before customers do
New hires query the codebase on day one
Every team gets fast, grounded, up-to-date answers
Real Results

Numbers That
Actually Matter

Measured across support, onboarding, and internal teams in the first 90 days.

87%

Fewer total tickets

Most questions are answered instantly by Zipchat Code, so they never become support tickets at all.

96%+

Answer accuracy

Grounded in your live codebase and data, so answers match reality instead of hallucinating.

<3.5%

Escalations to humans

Only a small fraction of questions still need a human in the loop; everything else is handled end-to-end.

40hr

Deep-work hours returned

Senior engineers stop fielding repeat questions and get back roughly a week of focused build time every month.

Why We Built This

We Were the Team
Drowning in Questions

When we built Zipchat AI, our own support and sales team kept asking the same question: "does our product do X?" - and the answer was always buried in a GitHub file nobody could find fast enough.

We tried Notion wikis. We tried Gitbook. We tried tagging senior devs in Slack. None of it worked - the knowledge lived in the code, not in the docs, and docs always lagged behind.

So we built the tool we wished existed: one that reads your live codebase, understands it, and answers questions about it in plain English - with citations. That's Zipchat Code. 

# The question we kept getting: "Why is my chatbot not responding to questions about shipping?"

# Before: "Let me check your account and ask our tech team."

# Now, new process:
→ Reading app/services/ai/response_generator.rb...
→ Querying chatbot_configs WHERE merchant_id=2847...
→ Reading app/models/knowledge_source.rb...

# Answer in <10 seconds:
✓ Found it: Your "Shipping & Returns" knowledge source is set to draft status.
  Go to Dashboard → Knowledge → Shipping & Returns → click "Publish".
Who It's For

Built for Every Team
Touching Your Codebase

🧑‍💻

Engineers

Stop being the team's human search engine. Point teammates at Zipchat Code and get your deep-work hours back.

  • Instant code navigation & context
  • Onboard new hires without interruption
  • Debug faster with "what changed?" queries
🎧

Support Teams

Answer technical questions on the spot. No more "I'll get back to you" - resolve tickets faster with sourced, accurate answers.

  • Resolve L2/L3 tickets without escalating
  • Consistent answers across the whole team
  • Cut first-response time by 80%
💼

Sales & Pre-Sales

Answer "does your product support X?" live on a call. Close deals faster with technical accuracy that doesn't require engineering.

  • Technical RFP responses in minutes
  • Real answers, not marketing language
  • Keep engineering out of the sales cycle
📋

Product & Ops

Understand your own product without decoding code. Track what changed, why a decision was made, and what's actually shipped.

  • Changelog summaries from real commits
  • Feature flag & rollout visibility
  • No-code access to engineering knowledge
FAQ

Common Questions

Is my code sent to a third-party AI for training?
No. Your code is never used to train any model, including ours. All indexing and inference happens in an isolated environment scoped to your organization. We are SOC 2 Type II compliant (audit in progress). You can also opt for a self-hosted deployment where your code never leaves your infrastructure.
How does it handle hallucinations?
Zipchat Code uses retrieval-augmented generation (RAG) - the model is only allowed to answer from chunks of code and documentation actually retrieved from your repo. If the answer isn't in your codebase, it says so rather than guessing. Every answer includes a citation to the source file, line number, and commit.
What languages and frameworks are supported?
All major languages are supported: JavaScript/TypeScript, Python, Ruby, Go, Java, PHP, Rust, C#, and more. Framework-specific understanding (Rails, Django, Next.js, Laravel, Spring, etc.) is built into the indexer. Markdown, YAML, and SQL are also indexed - so docs and schema files are fully searchable.
How long does indexing take?
Initial indexing of a typical 50K-line codebase takes 3–8 minutes. After that, incremental updates triggered by webhooks complete in under 30 seconds per push. Large monorepos (500K+ lines) are indexed in parallel and typically complete within 20–40 minutes the first time.
Does it work with private repositories?
Yes. We use GitHub/GitLab/Bitbucket OAuth with read-only repository scope. Private repos are indexed in your isolated tenant - no cross-contamination between organizations. Access control mirrors your existing repo permissions.
Can non-technical teammates use it?
Absolutely - that's one of the main use cases. Support agents, salespeople, and product managers ask questions in plain English and get plain-English answers. They don't need to know Git, read code, or understand file structures. The citations are there for those who want to verify, but the answer stands on its own.
Early Access Open

Your Answers Are Already
In Your Codebase

Stop hunting through Slack threads and stale wikis. Connect Zipchat Code to your repos today and start getting sourced answers in seconds.

Create your Free Agent