Top 15 Shopify Chatbots for 2025

If you're searching for the best Shopify chatbot apps, it’s because your customers want relevant answers right now, not in five minutes, not in five hours. Customers want instant clarity on product details, shipping times, stock levels, and order status. And in 2025, chatbots aren’t just little bubbles on your site. The best ones read product catalogs, pull real Shopify data, handle efficient support automatically, and jump in at the perfect moment to save a sale.

The best chatbot functionality doesn’t end with just responding to customers' queries; it sells. It reduces cart abandonment, removes buying friction, handles repetitive support questions, and frees your team from endless “Where is my order?” messages. However, with numerous Shopify chatbot apps available, ranging from basic to bloated and genuinely intelligent, determining which one actually helps your ecommerce store grow can feel overwhelming.

That’s why this guide breaks down the Top 15 Shopify Chatbots for 2025, clearly outlining what each tool does best, where it struggles, and how it fits different types of brands. And while every platform has strengths, only one is built from the ground up to convert, not just chat. Zipchat stands out as a sales-focused AI agent that feels natural, proactive, and genuinely helpful, turning everyday conversations into revenue, not just replies.

Comparison Table for the Best Chatbots for Shopify

Best Shopify Chatbot Tools in 2025

Shoppers today expect instant answers. If your Shopify store makes them wait, even for a few seconds, they bounce, switch tabs, or abandon their carts entirely. That’s why chatbots have moved from “nice to have” to “conversion infrastructure.” The right tool doesn’t just respond to customer inquiries; it guides visitors, recommends products, automates customer interactions, recovers carts, and closes sales automatically.

But not all chatbots are built the same. Some focus on streamlining support, others on automation, and only a handful are truly optimized for ecommerce revenue. So in this section, we break down the very best Shopify chatbot tools for 2025, starting with the one platform built from the ground up to convert, not just chat.

1. Zipchat — best for ecommerce brands that want AI chatbots that actually convert

If you want a Shopify chatbot that doesn’t just “answer questions” but actively drives sales, Zipchat is the one to beat. Most chatbots focus on support; Zipchat focuses on revenue. Its AI is trained on your Shopify online store, your products, your customer behavior, and even abandoned cart patterns, so it steps in like a real sales rep, not a scripted FAQ bot.

Instead of waiting for shoppers to ask for help, Zipchat fires proactive messages, recommends the right products, and handles objections in real time. It retrieves order details, pulls product data instantly, and even nudges hesitant buyers with smart follow-ups. For Shopify merchants seeking a chatbot that increases AOV and conversions without requiring additional staff, Zipchat stands out.

Top features

• AI-driven ecommerce sales assistant
• Automated product recommendations
• Conversational upsells & cross-sells
• Real-time Shopify data syncing
• 24/7 automated support
• Abandoned cart recovery + proactive messaging
• Multi-language support
• Smart order lookup and instant product data retrieval

Pricing

Pricing starts at $49/month with a 30-day money-back guarantee.

Rating

G2 rating: 4.8/5.

Boost conversions, reduce support workload, and provide your shoppers with a real 24/7 AI assistant. Get Zipchat today

2. Formilla — best for small Shopify stores that want simple automation without complexity

Formilla is designed for smaller Shopify websites that want an easy, lightweight chatbot without the learning curve of enterprise tools. It blends live chat, basic AI automation, and visitor tracking so you can reply faster and guide shoppers before they drop off. While the automation isn’t as advanced as newer AI chatbots, Formilla is a reliable starter option if you want something simple, clean, and affordable.

Top features

• AI-powered chatbot with basic workflows
• Live chat with mobile apps
• Real-time visitor monitoring
• Automated email follow-ups
• Multilingual support

Pricing

A free plan is available; paid plans start at $13.99/month.

Rating

G2 rating: 4.5/5.

3. Jasper Chat — best for content-first brands that want AI-assisted conversations to boost sales

Jasper Chat wasn’t built specifically for ecommerce, but many Shopify teams use it to automate replies, summarize chatbot messages, and generate conversational responses. It’s more of an AI writing assistant dressed as a chatbot, so you won’t get deep Shopify integrations or product workflows. However, if your store generates a large volume of content or requires flexible AI writing tools, Jasper’s conversational engine can support your customer communication process.

Top features

• AI conversational agent
• Excellent content-generation abilities
• Workflow automation for writing tasks
• Multi-channel AI response handling
• Integrations via API and extensions

Pricing

Pricing starts from $59/month.

Rating

G2 rating: 4.7/5.

4. ProProfs Chat — best for teams that want customizable chat + helpdesk tools

ProProfs Chat gives you a customizable widget, canned responses, and automation to reduce repetitive work. It’s built around support teams rather than sales teams, so you won’t get heavy revenue features like upsells or product recommendations. But if you want something simple that can plug into your customer support workflow, ProProfs is dependable and easy to run.

Top features

• Customizable chat widget
• Canned replies + routing
• Visitor tracking
• Basic chat automation
• Integrates with ProProfs Knowledge Base

Pricing

A free plan available; paid plans start at $499/month.

Rating

G2 rating: 4.4/5.

5. Tidio — best for Shopify stores that want AI chat + multichannel messaging

Tidio is a well-known Shopify chatbot with a mix of live chat, AI automation, and multichannel messaging. Its AI bot (Lyro) can answer FAQs, pull Shopify data, and automate common tasks. Tidio is strong on support, though its sales-focused features are lighter compared to tools built for conversions.

Top features

• Live chat + AI chatbot
• Shopify cart and product data sync
• Automation templates
• Multichannel Shopify inbox
• Lyro AI for automated support

Pricing

Pricing starts from $24.17/month.

Rating

G2 rating: 4.7/5.

6. Jotform Shopify AI Chatbot — best for beginners wanting a no-code chatbot builder

Jotform’s Shopify AI chatbot makes building a store assistant extremely simple. It’s a drag-and-drop builder that connects with your product catalog, answers FAQs, and helps with order lookups. While not built for deep revenue optimization, it’s one of the easiest ways to get a branded chatbot live within minutes.

Top features

• No-code visual builder
• Shopify product FAQ automation
• Order lookup
• Customizable workflows
• AI-powered responses

Pricing

A free plan available; paid plans start at $34/month.

Rating

G2 rating: 4.7/5.

7. Re:amaze — best for brands that want chat + helpdesk + automation in one place

Re:amaze combines live chat, helpdesk, automation, and AI workflows into a single customer communication hub. It syncs Shopify orders, triggers proactive messages, and automates repetitive replies. If your brand handles a lot of support tickets, Re:amaze streamlines everything into one organized system.

Top features

• Live chat + chatbot + helpdesk
• Shopify order sync
• AI workflows
• Proactive chat campaigns
• Shared inbox

Pricing

Pricing starts from $26.10/month.

Rating

G2 rating: 4.6/5.

8. ChatBot — best for no-code ecommerce automation

ChatBot specializes in drag-and-drop automation with easy templates for ecommerce. It is great for stores that want to automate FAQs, product recommendations, and support flows without touching code. It integrates with LiveChat for real-time conversations when needed.

Top features

• No-code builder
• Ecommerce templates
• Multichannel chatbot automation
• Integrates with LiveChat
• Analytics dashboard

Pricing

Pricing starts from $52/month.

Rating

G2 rating: 4.5/5.

9. Chatra — best for small teams that want live chat with simple automation

Chatra is a lightweight messaging tool that works well for lean teams needing live chat, basic automation, and a shared inbox. While it doesn't offer deep AI features, it gives you the essentials to talk to shoppers and collect leads.

Top features

• Live chat with automation rules
• Visitor tracking
• Offline email capture
• Team inbox
• Typing insights

Pricing

A free plan available; paid plans start at $25/month.

Rating

G2 rating: 4.2/5.

10. Heyday — best for retailers that want Artificial Intelligence product recommendations

Heyday focuses on AI-powered customer conversations built for ecommerce. It helps shoppers find products, answers FAQs, and sends recommendations. It’s especially popular with retail and multi-store brands that want omnichannel automation.

Top features

• AI ecommerce chatbot
• Product finder
• FAQ automation
• Omnichannel messaging
• Personalized suggestions

Pricing

Pricing starts from $30/month.

Rating

G2 rating: 4.0/5.

11. Gorgias — best for Shopify stores with heavy support volume

Gorgias is the leading helpdesk built for Shopify. While it’s stronger on support than sales, its live chat and automation tools can reduce ticket load and help support agents respond faster. It’s ideal for stores that need powerful backend workflows.

Top features

• Shopify-native helpdesk
• Order actions directly inside chat
• Automation + macros
• Multichannel inbox
• Fast Shopify data syncing

Pricing

Pricing starts from $10/month.

Rating

G2 rating: 4.6/5.

12. Intercom — best for enterprise-level conversational customer support

Intercom is a powerhouse for larger brands that need advanced AI automation across support, sales, and engagement. Its AI bots, helpdesk tools, and customer data platform make it a strong enterprise solution, though it’s expensive and requires setup.

Top features

• AI support + sales bots
• Live chat + helpdesk
• Conversational support workspace
• Customer data platform
• Advanced automation

Pricing

Custom/quote-based pricing

Rating

G2 rating: 4.5/5.

13. Gobot — best for product quizzes and guided selling

Gobot helps Shopify stores create product quizzes that guide shoppers to the right items. It’s more focused on guided selling than full support automation, so it’s best for brands that rely on personalized product matching (beauty, fashion, supplements).

Top features

• Product quiz builder
• Guided selling chatbot
• Custom recommendations
• Shopify catalog sync
• Conversational product finder

Pricing

Custom/quote-based pricing.

Rating

G2 rating: 3.8/5.

14. Zowie — best for scaling support with AI agent automation

Zowie is built for ecommerce enterprises that want large-scale automation. It connects to store data, uses AI to answer tickets instantly, and helps reduce support load. Zowie is powerful, but often more than smaller stores need.

Top features

• AI automation engine
• Instant answers from store data
• High ticket deflection
• Multichannel support
• Enterprise-grade workflows

Pricing

Custom/quote-based pricing.

Rating

G2 rating: 4.7/5.

15. Zendesk — best for omnichannel customer service teams

Zendesk offers live chat, AI answers, helpdesk tools, and automation inside a large customer service platform. It’s reliable and scalable, but requires more setup and is often preferred by mid-sized market and enterprise support teams.

Top features

• Live chat + AI
• Helpdesk + workflows
• Knowledge base integration
• Omnichannel support
• Reporting + analytics

Pricing

Pricing starts from $25/month.

Rating

G2 rating: 4.3/5.

How to Choose the Best Shopify Chatbot App

Picking the right Shopify chatbot in 2025 comes down to one question: how quickly and how effectively can it help you talk to customers? Every platform promises “smart automation” or “AI-powered chats,” but the real test is whether it fits the way your store operates, boosts conversions, and actually reduces your support workload.

Here are the criteria that matter most:

1. Speed — for you and your customers

Your chatbot should load instantly and feel snappy for visitors. A slow widget kills conversions faster than a broken checkout. On the backend, your agents need to jump into chats quickly, automate repetitive questions, and deflect WISMO (“Where is my order?”) before it clogs your inbox.

Tools like Zipchat push this further by sending proactive messages to visitors who look stuck, so your team doesn’t waste time playing catch-up.

2. Customization that guarantees engagement

Your chatbot should feel like part of your brand, not a random box floating in the corner. Look for:

• Full color and layout control
• Dynamic greeting messages
• Device-specific behavior (because mobile bounce is real)

If your widget looks out of place, customers will ignore it. Simple as that.

3. AI with chatbot features that help, not overwhelm

You don’t need 40 features you’ll never touch. You need AI that:

• Suggests smart replies with Shopify live chat
• Answers FAQs instantly
• Automates repetitive interactions
• Engages visitors based on behavior

Zipchat’s behavioral AI nudges are a good example. It detects confusion like long dwell times or repeated scrolling, and steps in automatically to save the sale.

4. Multi-channel integration

Customers rarely stick to one channel. Your chatbot should unify:

• Website chat
• Email
• Social DMs
• WhatsApp
• In-app messaging
• Facebook Messenger

A single inbox means faster replies and fewer browser tabs for your team.

5. Analytics that lead to real improvements

Skip vanity metrics. What you need is visibility into:

• First response time
• Resolution time
• Missed chat rate
• Conversation patterns
• Conversion influence

If your chatbot can’t help you improve week after week, it’s not worth the subscription.

6. Scalability

Your chatbot must be able to handle peak traffic, flash sales, drops, and holiday weekends, without slowing down. Look for:

• Queue handling
• Chat routing
• Load balancing
• AI co-pilots for agents

7. Transparent pricing

Keep an eye on:

• Seat-based pricing (great for small teams, expensive for large ones)
• Ticket-based pricing (ideal for seasonal businesses)
• AI-credit limits (these can spike costs fast)

Conclusion

Shopify chatbots have evolved far beyond simple “How can I help you?” pop-ups. Today’s shoppers expect instant answers, personalized recommendations, and fast help across every step of their buying journey. The right chatbot doesn’t just respond, it drives revenue, prevents abandoned carts, and automates repetitive support so your team can focus on higher-impact work.

Across all 15 tools, one pattern stands out: most chatbots are built for support, not sales. That’s exactly why Zipchat rises above the pack. It’s built to convert, using real-time Shopify data, automated product recommendations, and proactive engagement that feels natural, not pushy. If your goal is to turn browsers into buyers (and keep customers happy along the way), Zipchat is built for you.

Upgrade your Shopify store with an AI chatbot that actually sells. Start your free Zipchat trial today and see the difference in the first 24 hours.

FAQs

FAQ 1: What is the best Shopify chatbot for increasing sales and accurate responses?

If your main goal is boosting conversions, Zipchat is the strongest choice. It uses real-time product data, automated recommendations, and proactive engagement to turn traffic into revenue, not just answer FAQs.

FAQ 2: Do Shopify chatbots require coding or a developer?

Most modern chatbots offer no-code setup. Tools like Zipchat, Tidio, and ChatBot can be installed in minutes. Your choice depends on how advanced your automations need to be.

FAQ 3: Can a Shopify chatbot replace live chat entirely?

For many stores, yes. AI chatbots can handle order tracking, product questions, FAQs, and even pre-purchase guidance 24/7. But some brands still keep live chat for escalations or complex queries. Zipchat supports both automated conversations first, with smooth human handoff when needed.

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