Some Rep AI users report overage fees and forced upgrades caused by aggressive chat initiation and high conversation volume. Zipchat AI avoids this by using clear pricing limits and more natural engagement strategies.

Zipchat AI provides responsive, hands-on support focused on fast problem resolution. Some Rep AI users report inconsistent or slower support experiences, particularly outside enterprise plans.

No. Zipchat AI uses self-training and auto-learning, delivering accurate responses from day one. Rep AI may require initial response corrections, especially during early onboarding phases.

Yes. Zipchat AI is a strong Rep AI alternative for businesses that want faster setup, transparent pricing, non-intrusive customer engagement, and multi-platform flexibility. It delivers reliable AI support without the complexity or cost uncertainty associated with Rep AI.

Zipchat AI engages visitors contextually and non-intrusively, blending naturally into the customer journey. Rep AI is known for proactive pop-ups that can feel aggressive and negatively impact user experience on some stores.

Zipchat AI offers transparent, predictable pricing tiers, so you always know what you’re paying for. Rep AI relies on custom quotes and usage-based pricing, which can lead to unexpected costs as conversation volume grows.

Yes. Zipchat AI is designed for instant, no-code setup, allowing most teams to launch within minutes. Rep AI’s onboarding time can vary depending on catalog size and configuration, which may delay time-to-value for some businesses.

Absolutely. Zipchat AI scales smoothly with clear plan upgrades and predictable pricing, making growth easy to manage. Rep AI scales primarily through traffic-based pricing, which may increase costs quickly during peak periods.

Yes. Zipchat AI works across multiple platforms and website types. Rep AI is Shopify-only, which limits flexibility for businesses running on other eCommerce platforms or custom stacks.

Rep AI may be a good fit if you run a high-volume Shopify-only store, want deep Shopify-native features, and are comfortable with custom pricing and usage-based costs. For most teams looking for speed, clarity, and flexibility, Zipchat AI is the better choice.

Zipchat AI is often a better choice for startups and SMBs thanks to its affordable plans and fast deployment. Rep AI’s higher pricing tiers may be better suited for large, high-volume Shopify stores with bigger budgets.

Zipchat is a conversational AI sales and support agent for eCommerce stores. It helps visitors find the right products, answers questions instantly, and guides them through checkout. Stores using Zipchat see higher conversion rates because it actively sells (not just answers questions), recovers abandoned carts, and handles most support automatically. Your team only steps in when needed.

Zipchat takes action, not just conversation. It recommends products based on what customers need, handles objections in real-time, creates personalized discount codes, and guides shoppers step-by-step toward purchase. Traditional chatbots only answer questions. Zipchat actively sells, which is why brands see measurable increases in conversion rates and average order value.

It's AI that doesn't just chat, it acts. Conversational Agentic Commerce means the AI can create discount codes, pull order status, recommend products, and complete tasks without human help. Instead of passing customers to another page or person, it handles the entire interaction from question to purchase in one conversation.

Setup takes 5-10 minutes. For Shopify stores, install the app and you're live. For other platforms, paste one code snippet into your site header. No coding knowledge required. Most brands go live the same day they sign up.

Yes. Zipchat uses bank-level encryption and follows GDPR, CCPA, and platform-specific privacy standards. We don't store unnecessary customer data, and all information is protected. Your customers' privacy and your brand's security are built into the platform from day one.

Zipchat works on your website, whether it's on Shopify or any other CMS (Woocommerce, Magento, Wix, Webflow, Salesforce Commerce Cloud, etc.) via a lightweight script. It can also be deployed in WhatsApp Business API, Instagram DMs, Facebook Messenger, and email. All platforms share the same AI brain, so your customers get consistent, intelligent responses no matter where they reach you.

Zipchat supports over 95 languages and automatically detects what language your customer is speaking. It responds naturally in their preferred language without any setup on your end.

Currently, we only charge for the standard Zipchat AI plans, with no hidden fees or extra costs. However, in the future, we may introduce additional charges for new features or advanced functionalities.

If you join today, you lock in all current features at no extra cost, ensuring you continue to get the most value from Zipchat AI without any additional fees.

(Note: Meta does charge a fixed fee, depending on the country, for sending the first message to a number. This applies only for marketing campaigns. In US it would be $0.02 per chat initiated, meaning the cost of the campaign would be $20 for 1.000 people reached)

With Zipchat AI, you can automate WhatsApp marketing, sales, and support without worrying about complex configurations. Start engaging customers and increasing sales today.

Zipchat AI allows you to send automated reminders to customers who left items in their cart. Through WhatsApp, you can send:

• Personalized abandoned cart recovery messages to encourage customers to complete their purchase.
• Exclusive discounts or time-limited offers to create urgency.
• Follow-up messages to re-engage potential buyers.

These messages are customizable to match your brand’s tone and can significantly increase recovered sales.

Plans start at $49/month. Every merchant can test Zipchat with a 7-day free trial, plus a 30-day money-back guarantee for peace of mind.

Zipchat hands off to your team automatically with full conversation context included. The customer doesn't have to repeat themselves, and your agent sees everything discussed so far. This keeps the experience smooth and professional while ensuring complex issues get human attention.

The AI learns from every conversation, your product catalog updates, brand guidelines you add, and customer behavior patterns. Over time, it gets better at recommending the right products, answering edge-case questions, and understanding what works best for your audience. You can also train it with new FAQs or policies anytime.

Zipchat doesn't just chat - it acts. It can pull real-time order data, generate discount codes, recommend products from your catalog, and execute tasks without sending customers to another page. It's an AI agent, not just a conversational interface.

Setting up Zipchat AI is quick and easy:

Step 1: Sign Up for Zipchat AI
Create an account on Zipchat AI and access your dashboard.

Step 2: Connect WhatsApp Business
Follow the guided setup to link your WhatsApp Business account. You’ll need a Meta Business Manager account and a verified business phone number.

Step 3: Install Zipchat AI on Your Website
Add the chatbot to your website by copying a simple code snippet into your site’s settings.

Step 4: Customize Automations
Set up automated responses, abandoned cart recovery, and marketing campaigns using Zipchat AI’s intuitive interface.

Step 5: Start Engaging Customers
Your AI chatbot is now live! Start responding to customers instantly and converting more leads into sales.

Yes. You can train Zipchat on your brand tone, style, and messaging guidelines. It adapts to whether you're casual and friendly, luxury and refined, or technical and precise. The AI maintains consistency across all customer conversations.

Yes. Zipchat recognizes whether someone is shopping or needs help with an existing order. It switches between sales mode (recommending products, closing deals) and support mode (tracking orders, handling returns) automatically based on the conversation.

Yes. Zipchat can start conversations when a visitor lingers on a product page, hesitates at checkout, or shows exit intent. You control when and how these messages appear to avoid being intrusive.

No. The widget loads asynchronously, meaning it doesn't block other elements on your page. It has zero impact on your Core Web Vitals or page speed scores. Your site stays fast.

Zipchat AI is an advanced AI-powered chatbot designed to help businesses engage customers, boost sales, and automate support. It works on both WhatsApp AI and your website, offering a seamless way to interact with customers in real time.

With Zipchat AI, you can:

• Automate customer conversations on WhatsApp and your website.
• Recover abandoned carts with personalized WhatsApp messages.
• Run WhatsApp marketing campaigns to drive sales.
• Answer customer queries instantly with AI chatbots.
• Increase conversions by providing immediate support and recommendations.

Whether you’re running an e-commerce store, offering services, or need 24/7 customer assistance, Zipchat AI simplifies communication and enhances customer engagement.

Zipchat AI acts as your 24/7 automated assistant, instantly answering customer inquiries and guiding them through the buying process. It can:

• Provide product recommendations based on customer needs.
• Answer FAQs automatically.
• Offer order tracking updates via WhatsApp.
• Handle multiple customers at once, reducing response time and workload for your support team.

The ability to responds instantly to common questions about sizing, shipping, returns, and product details boost your customers trust immediately.

Yes! Zipchat AI allows you to send:

• Personalized promotions directly to customers via WhatsApp.
• Product recommendations based on user behavior.
• Newsletters and announcements to keep customers engaged.

By reaching customers on WhatsApp, where they are most active, you can increase engagement and conversions effortlessly.

You can send broadcast messages, product launches, sales announcements, and segmented campaigns to your WhatsApp subscriber list. Zipchat also handles replies automatically, so customers can ask questions or buy directly from the campaign message.

Yes. Add a WhatsApp click-to-chat button to your ads, Instagram bio, or Facebook posts. When customers click it, they open a conversation directly with Zipchat, which can help them shop or answer questions instantly.

Instantly. Zipchat uses the same AI engine as your website chat, so responses are immediate. Customers don't wait hours for replies like with traditional customer service.

Zipchat helps you set up WhatsApp Business API in a few steps. For Shopify stores, the process is even simpler through our app. You don't need technical knowledge or a separate developer.

Yes. You can send thank-you messages, request reviews, suggest related products, or share care tips. Post-purchase messaging on WhatsApp drives repeat purchases and builds stronger customer relationships.

Yes. Zipchat reads incoming emails, understands the customer's question or issue, and sends a complete reply using your product data and brand tone. It handles common requests like order status, return policies, and product questions without human input.

Yes. If a customer needs a discount to complete their purchase, Zipchat generates a unique code and includes it directly in the email reply. No manual work required.

Yes. Zipchat pulls context from previous chat conversations, past orders, and email history. This means customers never have to explain their situation twice, even across different channels.

Zipchat routes it to your team with a summary of the customer's issue and all relevant details. Your agent can pick up where the AI left off without asking the customer to repeat themselves.

Yes. Zipchat connects with Gmail, Outlook, and other major email platforms. Setup takes a few minutes and works with your existing customer service inbox.

Not for most conversations. Zipchat handles 90%+ of inquiries automatically, with some merchants getting close to 99%. Your team only needs to step in for complex issues, special requests, or when a customer specifically asks for human help. You can cut support costs significantly.

No, Zipchat AI offers an easy-to-follow video tutorial and step-by-step guide, so you can set it up yourself in minutes.

The account has step-by-step action to do, otherwise you can also check our docs.

Moreover, we offer a free, included, onboarding call with all new merchants. Our team will gladly help you set Zipchat AI up.

No contracts. Zipchat works month-to-month. You can cancel anytime without penalties or long-term commitments.

Plans adjust based on your usage. If you grow beyond your current plan's message limit, you'll upgrade to the next tier. Pricing is predictable and transparent, so you always know what you'll pay.

Yes. Upgrade or downgrade your plan with a few clicks from your dashboard. Changes take effect immediately or at your next billing cycle, depending on your preference.

Yes. Zipchat answers simple FAQs instantly (shipping times, return policies, sizing) and recognizes when a question is too complex or sensitive for AI. In those cases, it escalates to your team with full context so the customer doesn't repeat themselves.