Top 15 Live Chat Apps for Ecommerce for 2025

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If you run an ecommerce business, you already know one thing: timing can make or break a sale. Shoppers want answers fast, and live chat has become the frontline of modern ecommerce. It’s the tool brands rely on to guide customers, remove friction, and turn hesitation into confidence, all in real-time.

But live chat in 2025 goes far beyond simple back-and-forth messaging. The best live chat support now blends real time customer engagement with automation, AI-powered suggestions, and smart sales prompts that nudge shoppers toward checkout. Whether you’re a small Shopify store or a fast-growing DTC brand, the right customer service chat software can boost conversions, cut response times, and help customers stay engaged long enough to buy.

The challenge? There are too many live chat tools fighting for your attention, and most of them look great on the surface. This guide breaks down the top 15 live chat apps for ecommerce in 2025; what they do well, where they fall short, and which ones actually drive revenue instead of just answering questions. Every platform brings something useful, but one stands out for combining speed, AI, integration capabilities, and sales performance into a single powerful system: Zipchat.

Comparison of 15 Ecommerce Live-Chat Software (2025)

Best Live Chat Apps for Ecommerce in 2025

Live chat has become the heartbeat of modern ecommerce. Customers expect answers fast, whether they’re comparing products, checking delivery times, or deciding if they should trust a new store. In 2025, the brands winning the most sales are the ones turning live chat into more than a support box. They’re using it as a real-time sales engine.

But with so many tools promising “instant support” and “faster conversions,” choosing the right live chat app can feel overwhelming. Some platforms focus only on the ticketing system, others are built purely for the customer support teams, and only a few are designed to help shoppers make confident buying decisions. That’s why this list highlights the tools that actually improve ecommerce performance, especially the one leading the pack in proactive engagement, speed, and conversion power.

1. Zipchat — best for ecommerce brands that want live chat that actually converts

If you run an ecommerce store in 2025, you already know that customer expectations have changed. Shoppers don’t just want answers; they want fast, personal, and helpful interactions that push them toward the right product. Zipchat was built for exactly that.

Unlike traditional live chat tools that wait for customers to ask questions, Zipchat’s AI engages shoppers the moment they show buying intent. It reads behavior in real time, suggests the right products, and keeps conversations going until the customer checks out. For stores that want a chat tool that feels more like a revenue-generating sales rep, Zipchat is in a league of its own.

Top features

• AI co-pilot that engages customers proactively and drives conversions
• Deep Shopify seamless integration with real-time product data
• Automated WISMO (Where Is My Order) handling to reduce support load
• Multi-language support for global stores
• Seamless WhatsApp + onsite chat experience
• Intelligent product recommendations based on browsing behavior

Pricing

Zipchat offers flexible plans for small stores and high-volume brands. Pricing starts from $49/month and is designed around usage and the level of automation you want.

Rating

G2 rating: 4.8/5. Zipchat consistently ranks high for ease of use, automation quality, and revenue impact, with many ecommerce brands reporting measurable sales lifts after switching.

Ready to turn live chat into a revenue engine? Try Zipchat and see why ecommerce brands are switching in 2025.

2. Richpanel — best for ecommerce websites that want a unified helpdesk + live chat experience

Richpanel is a customer support operation platform built for ecommerce teams that want more than basic live chat. It centralizes tickets, emails, social messages, and chat conversations so agents can work faster and shoppers don’t have to repeat themselves.

While it isn’t as sales-focused as Zipchat, its strength lies in customer service workflows and reducing support volume through self-service portals.

Top features

• Self-service portal that resolves common customer queries without an agent
• Multi-channel inbox (email, chat, social messages)
• Customer timelines with order data synced from Shopify
• Agent performance tracking and workload management
• Automation rules for repetitive support tasks

Pricing

Starts at $69/month depending on team size and volume.

Rating

G2 rating: 4.7/5.

3. Olark — best for small teams that want simple, reliable live chat

Olark is one of the oldest live chat tools on the market and is known for its simplicity. It’s built for smaller ecommerce stores that want a clean chat widget without complex dashboards or automation. While it lacks modern AI capabilities, it shines in ease of use and affordability.

Top features

• Real-time live chat
• Searchable chat transcripts
• Basic automation rules
• Customizable chat widgets
• Real-time reporting

Pricing

Starts at $29/month per seat.

Rating

G2 rating: 4.3/5

4. JivoChat — best for multi-channel chat across web, social, and messaging apps

JivoChat is a multichannel communication hub designed for ecommerce teams that talk to customers on multiple communication channels. Its strongest advantage is the unified inbox, which merges chat, WhatsApp, Facebook Messenger, and email into one screen.

Top features

• Unified inbox for all channels
• Real-time visitor monitoring
• WhatsApp and Facebook Messenger integrations
• Canned responses and chat routing
• Mobile app for on-the-go support

Pricing

Free plan available; premium starts at $28/month per agent. Additional features are available for businesses.

Rating

G2 rating: 4.6/5

5. Tidio — best for blending live chat with lightweight AI bots

Tidio provides live chat support and AI-driven automation to help ecommerce stores manage conversations at scale. It offers prebuilt bot templates for FAQs and abandoned cart nudges, making it useful for online stores that want a basic mix of chat + AI.

Top features

• Live chat with AI responders
• Prebuilt bot templates
• Visitor tracking
• Email and Messenger integrations
• Easy visual bot builder

Pricing

Paid plans start from $24.17/month.

Rating

G2 rating: 4.7/5

6. Chatra — best for small businesses needing simple proactive chat

Chatra offers a user-friendly live chat widget with proactive messaging, typing previews, and team chat features. It’s ideal for small online businesses that don’t need advanced automation but want to increase engagement and recover hesitant buyers.

Top features

• Live chat with group chats
• Cart recovery tools
• Typing insights
• Offline messaging
• Proactive chat triggers

Pricing

Free plan available; paid plans start from $25/month.  

Rating

G2 rating: 4.2/5

7. Gorgias — best for Shopify stores that prioritize support tickets over sales chat

Gorgias is a customer support helpdesk built for Shopify brands to improve customer satisfaction. While live chat is included, its core strength is ticket management and automated workflows. Major ecommerce platforms choose it when support efficiency matters more than conversational selling.

Top features

• Deep Shopify integration
• Automated macros and rules
• Unified support inbox
• Order lookup inside chat
• Multi-store support

Pricing

Plans start around $10 per 50 tickets; scales quickly with volume.

Rating

G2 rating: 4.6/5

8. ProProfs Chat — best for teams that want live chat + knowledge base tools

ProProfs Chat is part of a larger suite that includes surveys, helpdesk tools, and extensive knowledge base software. It’s designed for ecommerce teams that want to keep costs low while still offering live support and self-help content.

Top features

• Website chat with proactive triggers
• Knowledge base integration
• Chat routing
• Customizable widgets
• Visitor monitoring

Pricing

Free plan available; paid plans start from $499/month.

Rating

G2 rating: 4.5/5

9. DelightChat — best for WhatsApp-focused ecommerce brands

DelightChat helps many ecommerce businesses manage WhatsApp messages, Instagram DMs, and Facebook chats from one inbox. It’s especially popular with brands selling in regions where WhatsApp is the main communication channel.

Top features

• WhatsApp Business API support
• Shared inbox
• Automated WhatsApp flows
• Multi-agent collaboration
• Ecommerce order syncing

Pricing

Starts at $29/month.

Rating

G2 rating: 4.6/5

10. Dondy — best for simple live chat with low setup time

Dondy is an entry-level chat tool built for first-time ecommerce owners who want a plug-and-play live chat experience without extra complexity. While it lacks advanced automation, it’s lightweight and easy to get running in minutes.

Top features

• Real-time chat
• Basic automation
• Easy installation
• Simple widget design
• Multi-device support

Pricing

Free plan available; paid plans start from $6.99/month with a free trial.

Rating

G2 rating: N/A

11. Formilla — best for mobile-friendly live chat with automation add-ons

Formilla offers both live chat and AI chatbots, though the AI side is more basic. Its standout feature is the strong mobile chat experience, making it a good option for stores with a heavy mobile traffic base.

Top features

• Live chat + optional bots
• Customizable widgets
• Real-time visitor data
• Email + in-app messaging
• Mobile optimization

Pricing

Free plan available; paid plans start at $13.99/month.

Rating

G2 rating: 4.5/5

12. Tawk.to — best free live chat option for budget-focused stores

Tawk.to is one of the only fully free live chat apps. It offers unlimited agents, unlimited chat, and a simple dashboard. While it doesn’t include advanced sales features or modern AI, its price makes it extremely popular among new ecommerce stores.

Top features

• 100% free live chat
• Unlimited agents
• Basic automation
• Canned responses
• Mobile apps

Pricing

Completely free; optional paid add-ons.

Rating

G2 rating: 4.5/5

13. Re:amaze — best for brands needing live chat + helpdesk + chat automation

Re:amaze is a powerful customer engagement platform combining live chat, ticketing, and automation. It’s flexible, scalable, and integrates deeply with popular ecommerce platforms like Shopify and BigCommerce.

Top features

• Live chat with chatbots
• Multi-channel inbox
• Automated workflows
• Status pages
• Order lookups inside chat

Pricing

Free plan available; paid plans start from $26.10/month.

Rating

G2 rating: 4.6/5

14. Zendesk — best for enterprise-level support with live chat add-ons

Zendesk is an enterprise helpdesk platform that includes a live chat component. It’s built for large real-time customer support teams managing thousands of tickets per month. While powerful, it can be overkill for smaller ecommerce stores.

Top features

• AI-powered chat and ticketing
• Robust automation
• Enterprise reporting
• Omnichannel support
• Large integration ecosystem

Pricing

Plans start from $19/month per agent.

Rating

G2 rating: 4.3/5

15. LiveChat — best for established brands wanting a polished, feature-rich chat widget

LiveChat is a mature, polished platform with rich customization options, strong analytics, and a large integrations marketplace. It’s ideal for growing ecommerce brands that want a professional chat experience without complexity.

Top features

• High-quality chat widget
• Ticketing + messaging
• Advanced analytics
• Integrations marketplace
• Team collaboration tools

Pricing

Pricing starts at $19/month per agent.

Rating

G2 rating: 4.5/5

How to Choose the Best Live Chat Software for Ecommerce

With hundreds of live chat tools claiming to “improve customer support,” the real test is finding the one that actually drives revenue, reduces tickets, and keeps shoppers moving toward checkout.

The right live chat app should fit seamlessly into your ecommerce stack, handle customer inquiries instantly, help shoppers make buying decisions faster, and elevate the entire online shopping experience, not just answer questions.

Here’s what to look for:

1. Prioritize proactive engagement, not canned responses

The best live chat apps don’t just sit there waiting for customers to click the bubble. They trigger targeted messages based on page behavior, cart value, exit intent, or browsing patterns. If your chat only reacts after shoppers reach out first, you’re losing conversions you could have captured.

2. Check for deep ecommerce integrations with customer satisfaction

A powerful chat solution pulls real store data inventory, shipping details, discount codes, order history, subscriptions, and more. Apps that only offer canned replies or basic chat messaging can’t guide shoppers effectively or reduce workload for your agents.

3. Make sure the AI and messaging feel human

Whether AI handles part of the conversation or agents respond directly, the chat experience should feel personal, natural, and on-brand. Stiff or robotic messaging kills trust quickly. Choose tools that support human-sounding AI, rich customer profiles, and personalized recommendations.

4. Look for omnichannel continuity

Modern ecommerce shoppers jump between your website, Instagram DMs, WhatsApp, and email. A strong live chat app continues the conversation across channels, without your team needing to start from zero every time.

5. Choose software you can launch in hours, not weeks

If setup requires developers or complicated workflows, you’ll never fully use it. Prioritize tools with a clean UI, low-code or no-code configuration, and intuitive automation setup.

6. Confirm how well it handles repetitive questions in customer interactions

WISMO inquiries (“Where is my order?”), return policies, sizing questions, payment options; these eat up hours of agent time. Your live chat app should deflect the majority of these instantly through automation or self-service widgets, while keeping shoppers engaged.

7. Consider ROI and not just chat support

The best tool isn’t the one with the most integrations or the flashiest dashboard; it’s the one that actually moves revenue. Look for platforms that improve conversion rates, reduce support cost per conversation, and drive higher customer satisfaction.

Conclusion

The right live chat app can become one of your most valuable ecommerce tools. Whether you want faster support, higher conversion rates, or a more personalized and exceptional customer experience, the options on this list give you a strong place to start. But if your goal is to turn live chat into a true revenue channel, not just a support inbox, Zipchat stands out as the most forward-thinking choice for 2025.

It combines proactive AI engagement, deep product-level intelligence, and real-time personalization that helps shoppers buy with confidence. For brands that want chat to sell, not just assist, Zipchat is the clear leader.

Ready to turn every website visitor into a potential buyer today? Try Zipchat and see how powerful AI live chat can boost your ecommerce sales automatically.

FAQs

FAQ 1: What is the best live chat app for ecommerce in 2025?

Zipchat leads the list thanks to its proactive AI that engages shoppers, recommends products, and drives conversions automatically.

FAQ 2: Do live chat tools really increase ecommerce sales?

Yes, especially AI-powered tools. They reduce response time, prevent drop-offs, and guide shoppers toward the right products, which often leads to more purchases.

FAQ 3: What features should I look for in a live chat app?

Fast automation, ecommerce platform integrations, proactive engagement, team collaboration, and AI-powered responses should be top of your list.

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