Top 15 Ecommerce Chatbots for 2025

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Chatbots are not just software in the modern era; chatbots are like our personal assistants.- Sumit Raj

If your brand wants to stay competitive, you need more than fast replies. You need an ecommerce platform that connects online and offline experiences, guides shoppers through decisions, and turns customer intent into revenue. The right ecommerce chatbot doesn’t just answer questions; it reduces support load, increases conversions, provides instant responses, and guarantees customer satisfaction.

AI has changed the rules of the ecommerce business. Shoppers want real-time order updates, cart reminders, relevant recommendations, and natural conversations, not stiff scripts or generic autoresponders. With so many tools promising automation, the real question for leaders becomes: Which platform actually moves the numbers that matter, revenue, CX efficiency, and scale?

Choosing the best ecommerce chatbot can feel overwhelming if you haven’t tested them before. That’s why this breakdown exists. I’ve evaluated the market, compared performance, and pulled together the 15 best ecommerce chatbots designed to help you sell more, not just chat more. And leading that list is Zipchat, a chatbot built for ecommerce brands that want conversations that convert.

Comparison: Top 15 E-commerce Business Chatbots (2025)

Best Ecommerce Customer Service Chatbot Tools in 2025

Ecommerce in 2025 is no longer about simply answering customer questions; it’s about providing instant, accurate responses, personalized support, and conversion-focused experiences across every channel. The best chatbots now combine advanced AI-powered solutions with deep ecommerce seamless integrations, allowing brands to automate support, recommend products, recover abandoned carts, and deliver real-time order updates without human intervention.

As customer expectations rise and response times drop below one minute on average, ecommerce teams are turning to AI chatbots that can scale faster than support headcount and provide consistent, revenue-positive conversations 24/7. But not all chatbots are built for ecommerce. Many tools still behave like basic FAQ responders or generic messaging apps designed for SaaS, not retail.

In contrast, the top-performing solutions of 2025 integrate tightly with platforms like Shopify, WooCommerce, WhatsApp, and CRM systems, letting the AI pull live product data, check inventory, track orders, and personalize recommendations based on browsing behavior or cart activity. This section breaks down the 15 best ecommerce chatbots on the market today, starting with the category leader, Zipchat, the only tool designed first and foremost to sell for your store while reducing your support workload.

1. Zipchat — best for revenue-driven ecommerce stores

If there’s one chatbot built specifically for ecommerce in 2025, it’s Zipchat. Unlike generic AI chat widgets that wait for customers to message first, Zipchat features a user-friendly interface and acts more like your best sales associate, one who never clocks out. Stores use it to proactively greet shoppers, recover abandoned carts in real time, and turn product questions into instant sales.

Because it plugs directly into Shopify and WhatsApp, it can pull order data, recommend products, and handle “Where is my order?” messages automatically. The result? Faster resolutions for customers, and fewer repetitive tickets draining your support team’s time.

Zipchat mostly becomes a “set it, forget it” tool, but with the kind of ROI you don’t forget.

Top features

• Proactive sales chats: Zipchat starts conversations automatically based on cart value, browsing customer behavior, or exit intent, not just when customers message first.
• Built-in cart recovery: Sends personalized prompts inside the chat window to bring shoppers back before they leave.
• End-to-end Shopify integration: Pulls order details, tracks shipments, recommends products, and answers FAQs automatically.
• WhatsApp automation: Lets stores support and sell directly through WhatsApp, ideal for global shoppers.
• Multilingual support: Auto-detects languages so you can serve international customers without extra human agents.
• AI training on store content: Feeds on your product catalog, FAQs, and policies to respond with accurate, brand-aligned info.

Pricing

Zipchat starts at $49/month, with higher plans offering expanded automation, WhatsApp features, and higher conversation limits.
Pricing is transparent and usage-based, making it accessible for small stores while powerful enough for scaling brands.

Rating

Zipchat maintains consistently high satisfaction scores, especially for:

• Ease of setup
• Quality of AI responses
• Revenue impact
• Shopify integration

Users frequently highlight reduced ticket volume and measurable increases in conversion rates.

Boost conversions. Automate support. Save hours every week. Try Zipchat for your store today.

2. REVE Chat — best for omnichannel customer engagement

REVE Chat is designed for brands that want a mix of live chat + chatbot automation across multiple support channels (website, social, mobile apps) to boost customer engagement. While not ecommerce-specific, it offers solid bot-building tools and co-browsing features that help human agents assist with customers' queries.

Top features

• Live chat with bot handoff
• AI Chatbot builder with templated flows
• Co-browsing and screen sharing
• Video and voice chat support
• Multichannel support, including WhatsApp & Facebook Messenger

Pricing

Plans start around $49/month, with additional costs for advanced bot features and channels.

Rating

Generally rated well for customer support and reliability, though some reviewers note the chatbot builder feels more manual compared to modern AI tools.

3. Botpress — best for developers building custom AI chatbot platforms

Botpress is a powerful open-source platform for teams that want full customization and engineering-level control. It’s not plug-and-play for ecommerce, but if your team wants to build a bespoke assistant with deep logic and dynamic flows, Botpress offers unmatched flexibility.

Top features

• Advanced AI bot framework
• Visual flow builder
• API and webhook integrations
• Custom Natural Language Processing and knowledge bases
• Open-source extensibility

Pricing

Botpress Cloud offers usage-based pricing, starting with a free tier and scaling depending on message volume and model usage.

Rating

High marks from technical users; non-technical teams often find the learning curve steep.

4. Tidio — best for small stores that need chat + simple automation

Tidio combines live chat with easy-to-build chatbots that work well for smaller ecommerce brands. It’s beginner-friendly, fits easily into Shopify, and offers automation templates for FAQs and simple sales journeys.

Top features

• Chatbot templates
• Keyword-trigger automation
• Email + Messenger + Instagram support
• Visitor tracking
• Shopify integrations

Pricing

Free plan available. Paid plans begin around $29/month, with add-ons for AI features.

Rating

Strong reviews for usability, though some shops note limitations in personalization and proactive sales compared to more ecommerce-centric tools.

5. Yellow AI — best for enterprise-grade conversational automation

Yellow AI brings deep conversational AI capabilities to enterprises. Its bots can span ecommerce, HR, IT, and customer service. Complex workflows, multilingual automation, and large-scale deployments are its strengths.

Top features

• Dynamic AI agents
• Omnichannel messaging
• Advanced NLP tuning
• Enterprise integrations (CRM, ERP, support)
• Voice + chat automation

Pricing

Enterprise pricing only. Costs vary widely based on scale and channels.

Rating

Highly rated by enterprise teams; overkill for small or mid-market ecommerce brands.

6. Intercom — best for SaaS companies with layered customer journeys

Intercom remains a giant in conversational support. While not built specifically for ecommerce, its AI bot, help center, and proactive messaging tools make it a good fit for SaaS brands and larger organizations with complex onboarding flows.

Top features

• AI chatbot + human routing
• Product tours
• Help center + knowledge base
• Multichannel inbox
• Workflow automation

Pricing

Starts at $39–$99/month, depending on features and seats. AI and automation add-ons increase pricing significantly.

Rating

Highly rated for scalability. Ecommerce users often find it too expensive and too SaaS-oriented for daily store support.

7. Pandorabots — best for teams building character or persona bots

Pandorabots is best known for creating complex conversational characters (like the Mitsuku chatbot). It’s flexible and customizable, but requires technical expertise and isn’t tailored to ecommerce workflows.

Top features

• AIML-based bot creation
• Persona-driven conversations
• Deep customization
• API access
• Developer tooling

Pricing

Starts with a free tier; paid plans scale from $19/month, depending on hosting and usage.

Rating

Loved by bot hobbyists and developers; not a plug-and-play solution for ecommerce brands.

8. ProProfs Chat — best for businesses wanting chat + help desk basic customer support

ProProfs Chat offers a mix of live chat, chatbot flows, and help desk features. It works well for small businesses that want simpler support automation without needing to code.

Top features

• Pre-built chatbot flows
• Canned responses
• Visitor tracking
• Knowledge base option
• Help desk integration

Pricing

Starts around $29.99/month per operator.

Rating

Good for basic automation; lacks depth in ecommerce-specific features like cart sync or proactive sales prompts.

9. Botsify — best for education, hospitality, and multi-platform bots

Botsify provides chatbot templates across many industries. While ecommerce is supported, it shines more in education, travel, and booking workflows.

Top features

• Drag-and-drop chatbot builder
• WhatsApp and Messenger support
• Industry-specific templates
• AI training on documents
• Human takeover

Pricing

Plans start at $49/month, with additional charges for WhatsApp.

Rating

Positively reviewed for template variety; ecommerce features are basic.

10. Ada — best for automated enterprise support at scale

Ada is an enterprise conversational AI platform used by large companies to automate high-volume customer interactions. Its AI is powerful, but heavy for small stores.

Top features

• Automated customer service AI
• Large-scale NLP
• Deep analytics
• Enterprise security
• Multichannel deployment

Pricing

Enterprise-level, quote-based.

Rating

Excellent for enterprise automation; too complex and expensive for most ecommerce stores.

11. Chatfuel — best for Meta-focused ecommerce automation

Chatfuel specializes in Facebook and Instagram chatbot automation. For brands that rely heavily on social commerce, it’s a strong fit.

Top features

• IG + Facebook Messenger automation
• Social DM funnels
• Broadcast messaging
• Lead generation tools
• Templates for FAQs and product questions

Pricing

Starts around $29/month, scaling with subscribers.

Rating

Strong for social sales funnels; limited outside the Meta ecosystem.

12. Gorgias — best for ecommerce customer inquiries + macros + automation

Gorgias is a widely used ecommerce help desk for Shopify, Magento, and BigCommerce stores. While not a chatbot-first tool, its automation and ticket workflows make support faster.

Top features

• Unified support inbox
• Auto-responses & rules
• Shopify order syncing
• Macros and templates
• Multichannel support (email, social, chat)

Pricing

Plans start at $10/month for small stores but scale sharply based on ticket volume.

Rating

Loved by support teams, chatbot features are minimal compared to AI-first tools.

13. Flow XO — best for multichannel chatbot automation on a budget

Flow XO provides a low-cost way to build chatbots that work across web, Messenger, Slack, and SMS. It’s flexible but requires more setup compared to modern AI tools.

Top features

• Visual workflows
• Web + Messenger + SMS support
• API integrations
• Payment acceptance
• Pre-built templates

Pricing

Free plan available; paid plans start at $25/month.

Rating

Great value; limited native ecommerce features.

14. Drift — best for B2B sales and lead qualification

Drift is built for B2B businesses, not ecommerce. Its chatbots qualify leads, book meetings, and route conversations to the right teams, ideal for enterprise sales.

Top features

• AI-powered sales bots
• Meeting booking
• Lead routing
• ABM personalization
• Integrations with CRM platforms

Pricing

Custom enterprise pricing.

Rating

Highly rated for B2B lead gen; not suited to ecommerce needs like cart recovery.

15. ManyChat — best for social-commerce automations

ManyChat is popular for Instagram and Facebook automation, especially for influencers, DTC brands, and businesses selling through DM funnels.

Top features

• IG + FB automation flows
• SMS + WhatsApp support
• Broadcast messaging
• Drip sequences
• No-code builder

Pricing

Free plan available; Pro plans start at $15/month and scale with contacts.

Rating

Excellent ratings for social selling; limited website chatbot capabilities.

How to Choose the Best Ecommerce Chatbot Software

Finding the right ecommerce chatbot isn’t about picking the tool with the most features; it’s about choosing the one that can actually move revenue, reduce support workload, and deliver the experience your customers expect. With so many AI tools now offering “chatbots,” it’s easy to confuse generic automation with ecommerce-grade intelligence.

Here’s what to look for when choosing the best ecommerce chatbot in 2025:

1. Deep Ecommerce Integrations and Analytics Tools

A good ecommerce chatbot isn’t just answering questions; it’s pulling live data.
The best tools integrate directly with:

• Shopify
• WooCommerce
• WhatsApp
• Order tracking systems
• Inventory databases
• If a bot can’t see product availability, customer order status, or cart details, it can’t actually sell for you.

2. AI That Understands Buying Intent from Customer Context

Look for a chatbot that can:

• Detect when customers are confused
• Recommend products
• Surface discounts or bundles
• Recover abandoned carts
  AI that behaves like a salesperson will always outperform bots that only respond to FAQs.

3. Automation That Reduces Support Tickets

Your chatbot should handle at least 60–80% of repetitive inquiries, things like shipping times, refund policies, product comparisons, and troubleshooting steps.

If you’re still drowning in “Where’s my order?” messages, the automation isn’t strong enough.

4. Multichannel Support (Not Just Website Chat)

Modern customers shop everywhere: DMs, email, WhatsApp, website, social ads.
Your chatbot should follow your customers cross-channel, not force them into one place.

5. Real-Time Order Tracking

A must-have feature for ecommerce stores.
Customers check order status an average of 4+ times per purchase (per Narvar). Bots without order-lookup capabilities leave money and time on the table.

6. Pricing That Scales With You

Pick a tool that:

• Doesn’t punish growth
• Doesn’t require an enterprise budget
• Offers transparent usage-based tiers

7. Strong Reviews and Proof of ROI

Look for tools with high ratings and real merchant case studies.
Tools like Zipchat, with consistently high reviews from ecommerce retailers, stand out because they’re built specifically to increase conversions, not just to deflect support tickets.

Conclusion

Ecommerce in 2025 moves fast. Customers expect instant answers, personalized recommendations, and support that feels more like a helpful associate than a scripted bot. While there are many chatbot platforms available, only a handful are truly engineered for ecommerce workflows.

Tools like REVE Chat, Botpress, ManyChat, and Intercom have strong capabilities, but the gap between “generic chatbot” and “revenue-driving ecommerce assistant” is bigger than ever.

Zipchat stands out because it closes that gap. Its Shopify + WhatsApp integration, 24/7 AI selling engine, and real-time order tracking make it the most complete solution for stores that want automation and increased sales, not just ticket deflection.

Whether you’re running a lean DTC shop or scaling a global ecommerce brand, the right chatbot can transform your support load, boost conversions, and elevate your entire customer experience.

Try the 7-day free trial + 30-day money-back guarantee and see why thousands of merchants call it the most revenue-focused ecommerce chatbot of 2025.

FAQs

1. What is an ecommerce chatbot?

An ecommerce chatbot is an AI tool that helps online stores automate customer conversations, from answering questions to recommending products, recovering carts, and tracking orders. The best tools do more than chat; they actually increase conversions.

2. Which ecommerce chatbot works best for Shopify stores?

Zipchat is built specifically for ecommerce and integrates deeply with Shopify and WhatsApp, making it one of the best choices for stores that want a chatbot that sells, not just responds.

3. Are ecommerce chatbots worth it for small stores?

Yes, especially for stores with limited support staff. Chatbots can automate repetitive tasks, ensure ticket deflection, engage customers 24/7, and recommend products automatically. Many small stores see immediate ROI because bots take over the questions that normally slow teams down, further boosting customer satisfaction.

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