Top 15 Customer Service Chatbot Software for 2025

"The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” – Jeff Bezos

Let’s be honest, achieving that near-perfect level of continuous customer support operations can be challenging. This is because it involves providing round-the-clock service, which can be resource-intensive, costly, and difficult to scale effectively.

Fortunately, AI-powered customer service chatbots have come to the rescue. These AI systems greet visitors, deliver immediate responses, interpret intent, and efficiently escalate complex issues, all while improving customer service.

Now, the most challenging part is selecting the best customer service chatbot that features proactive agents, reduces support volume, handles WISMO, routes complex cases to human agents, and drives conversions both in-store and in-app.

We have done the hard job of researching the best tools that combine robust natural language processing, omnichannel routing, no-code automation, and a clear ROI story for support and revenue teams. This guide compares the leading customer service chatbots and shows why Zipchat stands out for ecommerce teams.

Quick Reference Table — 15 AI Customer Service Chatbots

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Best Customer Service Chatbot Tools in 2025

There are several customer service chatbots with advanced AI agents that can connect to your backend systems, delivering personalized assistance. These chatbots can resolve over 80 percent of customer issues independently and seamlessly, before escalating to a human agent when necessary. These leading customer service chatbots include:

1. Zipchat – Best for high-converting ecommerce support & automated sales recovery

Zipchat stands out as the customer service chatbot built specifically for ecommerce teams that care about conversion rate, AOV, and support deflection, not just answering FAQs. Unlike generic helpdesk AI bots, Zipchat utilizes an agentic workflow engine to proactively recover carts, run WhatsApp and on-site campaigns, and convert support conversations into revenue.

This represents a significant shift in customer service: shoppers now prefer real-time messaging over email, with 75% stating they’re more likely to make a purchase from brands offering fast, conversational support (Zendesk CX Trends). Zipchat leans fully into that expectation.

Because it integrates natively with Shopify, WhatsApp, and your product catalog, the bot can autonomously handle everything from customer inquiries and order lookups to product recommendations, escalating only when necessary. For growing ecommerce brands, it closes the operational gap between support and sales, reducing response times while generating measurable revenue uplift.

Top features

• Proactive WhatsApp automation for browse abandonment, cart recovery, order updates, and re-engagement.
• Agentic AI workflows that handle product questions, routine customer queries, refunds, upsells, order modifications, and personalized recommendations.
• Smart onsite chat widget that adapts to shopper intent and reduces manual ticket load.
• Shopify-native integrations, pulling real customer, product, and order data so conversations always stay accurate.
• Automated customer service that reduces support volume by up to 40% (based on trends highlighted in the Freshworks 2024 AI CX Impact Report).
• Real-time revenue analytics that show exactly how much the bot recovers and closes.

Pricing

Zipchat offers simple, growth-friendly pricing:

• Starter – Designed for new Shopify stores looking to automate FAQs and basic support.
• Growth – Adds advanced automation, WhatsApp engagement, and conversion workflows.
• Scale – Built for high-volume stores needing multichannel messaging, agent handoff, and revenue reporting.
• Enterprise – Custom AI workflows, dedicated success, and advanced Shopify integrations.

Most plans start at around $49/month, with optional add-ons for WhatsApp usage. Detailed pricing available here.

Rating

• Shopify App Store: 4.9/5
• G2: Strong early ratings for ease of use, automation quality, and ecommerce value.
• User sentiment: Merchants consistently call out Zipchat’s ability to drive revenue, not just reduce tickets.

Boost conversions, automate support, and turn chats into revenue. Try Zipchat free for 7 days.

2. Intercom – Best for product-led SaaS & in-app support

Intercom is a powerhouse in customer service, built with modern SaaS companies in mind. With its AI-powered Fin Agent, a shared inbox, and in-app chat capabilities, Intercom helps support teams automate routine inquiries while keeping context-rich handoffs to human agents when needed.

Its conversational AI is designed to cut volume, summarize conversations, and proactively guide customers, all without compromising brand tone.

Top features

• Fin AI Agent — Automatically resolves up to ~50% of support conversations.
• Conversation Summarization — This AI chatbot solution generates summaries of long customer chats, allowing agents to avoid missing context.
• Smart routing & shared inbox — Support teammates, get a unified view across email, in-product chat, and more.
• Multilingual, multibrand help centers — Helps global teams manage messaging apps and multiple brands from one console.
• Proactive Support Plus — Add-on for outbound engagement: surveys, product tours, posts, checklists.

Pricing

• Essential: $29/seat/month (annual billing) + $0.99 per Fin resolution.
• Advanced: $85/seat/month (annual) — includes workflows, team inboxes, and multilingual help centers.
• Expert: $132/seat/month (annual) — includes advanced security, SLAs, multi-brand support.
• Add-ons:
  • Proactive Support Plus: $99/mo for 500 outbound in-app messages.
  • Copilot for agents: $29/agent/month (annual) for an AI assistant in the inbox.

Rating

• Intercom is well-reviewed on G2, with users particularly praising its flexibility, powerful automation, and strong AI capabilities.
• The Fin Agent’s resolution effectiveness (50%+ for many users) is frequently cited in Intercom’s own case studies.

3. Zoho Desk – best for omnichannel SMB support teams

Zoho Desk is a customer service platform built for SMBs that want an affordable, omnichannel help desk with AI assistance layered on top. Its Zia AI engine helps agents respond more quickly, surface relevant knowledge articles, and automate routine tasks.

Zoho Desk is particularly well-suited for teams already using the Zoho ecosystem, as it integrates seamlessly with CRM, sales, and marketing tools to create a unified workflow.

Top features

• Zia AI for sentiment analysis, ticket triage, and quick and accurate response suggestions
• Omnichannel support across email, live chat, social, and telephony
• Contextual customer history from integrated Zoho apps
• Customizable workflows and automation rules
• Self-service portals and knowledge base tools

Pricing

Zoho Desk pricing starts with a free plan that supports up to 3 agents. Paid plans start at $14/agent/month and scale to enterprise tiers, featuring AI, advanced automation, and analytics.

Rating: 4.4/5

4. Tidio – best for small ecommerce brands that want simple AI + live chat

Tidio is a lightweight customer service platform that combines AI chatbots, live chat, and a shared inbox, primarily designed for smaller ecommerce brands. Its standout feature is Lyro AI, a conversational bot trained on your FAQs that can deflect a large volume of repetitive support questions.

Tidio focuses on fast onboarding, simple setup, and affordability, making it accessible for early-stage Shopify merchants.

Top features

• Lyro AI for FAQ-level automated responses
• Multichannel: live chat, email, Instagram, Messenger
• Drag-and-drop chatbot builder
• Customer details synced from Shopify and other ecommerce platforms
• Shared inbox for support teams

Pricing

Tidio offers a free plan with basic live chat. AI chatbot plans start at $29/month, with usage-based Lyro AI pricing depending on the volume of automated conversations.

Rating: 4.6/5

5. SaaS First – best for technical SaaS companies that want no-code AI chatbots

SaaS First is an AI-driven customer support platform with no-code automation tools tailored for SaaS companies. Its AI chatbot is designed to understand complex queries, trigger workflows, and integrate directly with your product to deliver contextual responses.

It’s designed for teams that want deep automation without relying on internal engineering resources.

Top features

• No-code AI chatbot capable of resolving product-level questions
• Unified inbox with multichannel support
• Automated workflows for onboarding, upsells, and customer lifecycle events
• Knowledge base integration for AI training
• User analytics and customer context for personalized replies

Pricing

SaaS First offers usage-based pricing, starting around $49/month for core AI capabilities. Higher tiers unlock advanced automation and multi-brand support.

Rating: 4.8/5

6. Conversica – best for enterprise-grade AI agents that drive revenue & customer engagement

Conversica is one of the earliest enterprise AI “digital employee” platforms, with a primary focus on sales, customer success, and retention workflows. Instead of acting as a simple chatbot, Conversica deploys AI agents that proactively reach out to leads, follow up with them, re-engage inactive users, and support customer lifecycle operations.

It’s best suited for mid-market and enterprise companies seeking AI to enhance revenue operations, not just deflect support tickets.

Top features

• AI “digital workers” for sales, marketing, and customer success
• Multichannel outreach: email, SMS, chat
• Pre-built conversation playbooks for renewals, upsells, and onboarding
• Lead qualification and follow-up automation
• Enterprise integrations (Salesforce, HubSpot, Marketo, etc.)

Pricing

Conversica does not publicly list pricing. Enterprise buyers typically request custom quotes depending on their use cases, volumes, and AI agent types.

Rating: 4.4/5

7. Drift – best for revenue teams needing AI chat + conversational marketing

Drift, now part of Salesloft, is a conversational marketing and AI chat platform built for revenue teams. Unlike traditional customer service bots, Drift focuses on qualification, meeting booking, ABM personalization, and speeding up the sales cycle.

Its AI can automatically give accurate answers to product questions, route leads, and push prospects directly into your pipeline. It’s best for B2B companies with complex sales motions and high-value deals.

Top features

• AI chat for lead qualification and instant meeting scheduling
• Personalized experiences for ABM and enterprise accounts
• Conversational landing pages to increase conversions
• Salesforce and Salesloft integrations for real-time routing
• Multichannel inbox for sales and support teams

Pricing

Drift offers custom, sales-driven pricing. Plans typically start in the mid-hundreds per month for chat + automation, scaling significantly for larger B2B teams.

Rating: 4.4/5

8. ProProfs Chat – best for small teams that want simple, customizable live chat

ProProfs Chat is a beginner-friendly live chat and support tool built for small teams that need affordability and simplicity. Its chatbot builder is no-code, making it easy for non-technical users to automate basic customer questions.

ProProfs also includes an internal suite of help desk, survey, and knowledge base tools, making it appealing for small operations that want an all-in-one platform.

Top features

• No-code chatbot builder
• Customizable live chat widget with proactive chat prompts
• Ticketing and help desk integrations
• Knowledge base + FAQ syncing
• Visitor tracking and canned responses

Pricing

ProProfs pricing starts at $20/operator/month, with additional costs for advanced automation and bundled modules.

Rating: 4.2/5

9. Zendesk – best for large support teams needing scalable AI + enterprise ticketing

Zendesk is one of the most established customer service platforms, widely used by enterprise support teams that need deep ticketing, automation, and omnichannel support. Zendesk AI was launched as part of its modernized agent experience to help teams with auto-draft replies, ticket classification, intent detection, and the deployment of self-service chatbots across web, mobile, and messaging channels.

It’s the strongest option for companies that want a fully integrated customer service system with AI layered on top.

Top features

• AI-powered chatbots and automated ticket classification
• Omnichannel support: email, chat, social, phone, WhatsApp, SMS
• Generative AI reply suggestions for agents
• Advanced help center + self-service workflows
• Robust reporting and SLA management
• Massive app marketplace and third-party integrations

Pricing

Zendesk pricing starts at $25/agent/month, with AI features available on higher-tier plans.

Rating: 4.3/5

10. Ada – best for automation-first teams that want a fully AI-driven support experience

Ada is a powerful automation platform built for companies that want AI to handle the majority of customer conversations without relying heavily on human agents. Known for its no-code builder and enterprise-grade workflow logic, Ada’s generative AI can automate resolution paths, update customer data, and trigger backend actions, all without escalating to support unless absolutely necessary.

It’s an excellent match for fast-scaling digital brands and tech companies that prioritize deflection, speed, and global consistency.

Top features

• Generative AI chatbots with automated workflows
• Deep integrations with CRMs, commerce platforms, and internal systems
• Multilingual support for global teams
• Proactive messaging for onboarding, conversion, and retention
• No-code flow builder + API extensibility

Pricing

Ada offers custom enterprise pricing based on interaction volume and automation complexity.

Rating: 4.6/5

11. Gorgias – best for ecommerce brands needing fast, Shopify-connected support

Gorgias is one of the most popular customer service platforms in the ecommerce world, especially for Shopify brands. Its AI tools help automatically detect customer intent (such as refunds, shipping, and cancellations), pull order information directly into the chat, and provide instant answers to routine issues.

With strong macros, automations, and ecommerce integrations, Gorgias is purpose-built for stores that need to manage high ticket volumes without sacrificing personalization.

Top features

• AI-powered autoresponses for common ecommerce questions
• Deep Shopify, BigCommerce, and Magento integrations
• Unified support inbox across chat, email, SMS, and social media platforms
• Automated workflows for refunds, tracking updates, and VIP routing
• Revenue attribution for support-driven sales

Pricing

Gorgias pricing starts at $10/month for small stores, with usage-based pricing that scales with ticket volume.

Rating: 4.6/5

12. Desku.io – best for no-code AI chatbots with customizable workflows

Desku.io is a no-code AI platform that allows support teams to build chatbots without coding knowledge. Its strength lies in customizable workflows, automations, and AI-driven responses that handle repetitive inquiries while maintaining context across multiple channels.

Desku is ideal for small to medium businesses that want a tailored AI experience without investing in engineering resources.

Top features

• No-code chatbot builder
• AI-powered ticket handling and workflow automation
• Multi-channel support: web chat, email, social
• Knowledge base integration for AI training
• Analytics for conversation trends and resolution rates

Pricing

Desku.io pricing starts at $49/month, scaling with features, AI usage, and number of agents.

Rating: 4.5/5

13. SparrowDesk – best for streamlined customer support with simplicity

SparrowDesk focuses on simplicity and efficiency for your support teams. While its AI capabilities are more basic compared to enterprise platforms, it excels at creating a clean, easy-to-use support inbox, automating repetitive messages, and tracking team performance.

This makes it a solid option for small businesses and startups that want functional automation without complexity.

Top features

• Shared inbox for the support process across email and chat
• Basic AI chatbot for FAQs
• Task and workflow automation
• Performance analytics for agents
• Simple integrations with ecommerce and business tools

Pricing

SparrowDesk plans start at $15/user/month, with higher tiers unlocking advanced automations and AI features.

Rating: 4.3/5

14. Atera – best for IT service teams using AI-driven ticketing

Atera is an all-in-one IT management platform that combines RMM (remote monitoring and management), PSA (professional services automation), and AI-powered ticketing. Its AI tools help IT teams automate routine support, prioritize tickets, and analyze system issues.

Atera is ideal for MSPs and IT departments that want integrated AI support in addition to robust infrastructure monitoring.

Top features

• AI-assisted ticket triage and workflow automation
• Remote monitoring & management tools
• SLA tracking and reporting dashboards
• Knowledge base and canned responses
• Integrations with IT tools and cloud services

Pricing

Atera pricing starts at $79/technician/month, which includes RMM, ticketing, and automation features.

Rating: 4.5/5

15. Forethought – best for AI-first enterprise support automation

Forethought utilizes AI to enhance enterprise customer service by automatically resolving tickets, surfacing relevant knowledge articles, and providing agents with suggested replies. Its core strength lies in aiWARE, a machine learning AI layer that continuously learns from support data.

Forethought is designed for large organizations seeking to significantly reduce ticket handling time and enhance first-contact resolution rates.

Top features

• AI ticket triage and automatic resolution suggestions
• Knowledge base integration for accurate AI responses
• Agent assistance with suggested replies
• Multi-channel support: chat, email, and ticketing
• Analytics for AI performance and team productivity

Pricing

Forethought offers custom pricing based on ticket volume, AI usage, and enterprise needs.

Rating: 4.7/5

How to Choose the Best AI Chatbot for Customer Service ‍

Choosing the right customer service chatbot comes down to matching your team’s needs with the right mix of automation, AI sophistication, and integrations. Here’s what to consider:

1. Use case and business size – Small ecommerce stores may benefit more from platforms like Tidio or Gorgias, while enterprise teams will want robust options like Zendesk or Forethought.
2. AI capabilities – Look for tools that offer intent recognition, conversation summarization, and automated workflows if you want to reduce agent load. For lead qualification or revenue-focused workflows, platforms like Intercom or Conversica are particularly effective.
3. Integration ecosystem – Check if the chatbot integrates seamlessly with your CRM, ecommerce platform, or helpdesk tools. Platforms like Zipchat, Zendesk, and Ada offer strong integration support.
4. Pricing and scalability – Evaluate costs carefully. Free or low-cost tools may be suitable for small teams, but as your volume increases, consider the costs of AI usage fees, agent seats, and advanced automation tiers.
5. Ease of use and support – No-code builders, drag-and-drop workflows, and strong customer support make adoption faster and reduce training overhead.

By balancing AI capabilities, integrations, and budget, you can select a chatbot that scales with your business, improving both customer satisfaction and agent efficiency.

Conclusion - Why Zipchat is the Best AI Tool for an Amazing Customer Experience ‍

2025 is shaping up to be a game-changing year for customer service chatbots. From small business-friendly options like Tidio to enterprise-grade platforms like Forethought and Zendesk, there’s a solution for every team.

However, for teams seeking a versatile, autonomous AI agent that integrates easily and balances automation with human support, Zipchat stands out. It not only streamlines customer interactions across Shopify, WhatsApp, and onsite widgets, but it also enhances agent efficiency and drives higher conversions.

Try Zipchat today to experience next-level AI customer service in your business processes.

FAQs‍

FAQ 1: What is the difference between a conversational AI chatbot and a live chat tool?

AI chatbots automate routine conversations, answer FAQs, and triage tickets without human intervention. Live chat tools enable customers to connect directly with support agents. Many modern platforms, such as Zipchat or Tidio, combine both, allowing AI to handle repetitive tasks while human agents manage complex issues.

FAQ 2: Can small businesses benefit from AI chatbots?

Absolutely. Even small teams can use Artificial Intelligence to reduce operational cost and support volume, speed up relevant responses, provide personalized customer service, and increase conversions. Tools like Tidio, Gorgias, and Zipchat offer affordable plans with automation and integration capabilities tailored for small businesses.

FAQ 3: How do I know if my company is ready for a customer service chatbot?

If your team handles repetitive support questions, high ticket volumes, or multiple communication channels, a chatbot can enhance efficiency and improve customer satisfaction. Start with a pilot, track automation success, and scale with a platform like Zipchat that grows with your business, with positive customer feedback.

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