Tools & Abilities

Powerful capabilities to enhance your AI agent

FIlters
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Post-Sale
Pre-Sale

Human Chat Takeover: Seamless AI-to-Agent Handoff

Seamlessly transfer conversations from AI to human agents when needed, with live chat takeover or ticketing system integration.
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Bubble chat
WhatsApp
Email
Instagram
Messenger
Post-Sale
Pre-Sale

Multilingual Customer Support with AI: Instant Service in Any Language

Automatically detect and respond in any customer's language while maintaining your brand tone across all conversations.
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WhatsApp
Email
Instagram
Post-Sale
Pre-Sale

AI FAQ Automation: Instant Answers to Any Question

Instantly answer any FAQ question by pulling from your knowledge base and adapting the response to each customer's specific context.
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Bubble chat
Pre-Sale

Store Visitors Qualification: Smart Pre-Sale Questions

Proactively ask 2-3 qualifying questions to understand customer needs and recommend the perfect product across all channels.
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WhatsApp
Post-Sale
Pre-Sale

WhatsApp Customer Support: 24/7 Automated AI Service

Provide 24/7 multilingual customer support on WhatsApp with AI that handles 90% of inquiries and converts support into sales.
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WhatsApp
Pre-Sale

Offline WhatsApp List Building: QR Code Subscriber Growth

Generate QR codes to collect WhatsApp subscribers at physical locations, events, and offline marketing campaigns with incentive offers.
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Bubble chat
WhatsApp
Email
Instagram
Messenger
Pre-Sale
Post-Sale

Collect customer information with AI

Let the AI Agent collect customer information through conversational questions, then forward complete responses to your team or automation inbox.
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Bubble chat
Email
WhatsApp
Instagram
Messenger
Post-Sale
Pre-Sale

AI Product Recommendations

Let the AI Agent recommend products through natural conversation, understanding complex requirements and asking qualifying questions to match shoppers with perfect items.
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Bubble chat
Pre-Sale

Proactive Engagement Chat

Let the AI Agent proactively engage browsing customers with context-aware messages triggered by hesitation signals, converting passive browsers into active buyers.
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Bubble chat
Email
WhatsApp
Instagram
Messenger
Post-Sale
Pre-Sale

Answers Brand Questions

Let the AI Agent answer any brand question by training it on your complete knowledge base, custom prompts, and corrections that improve responses over time.
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Bubble chat
Email
WhatsApp
Instagram
Messenger
Post-Sale

Order Refund Assistant: Policy Guidance & Processing Helper

Let the AI Agent guide customers through your refund process, verify eligibility by checking order data, collect necessary information, and escalate the information to the human team.
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Bubble chat
Email
WhatsApp
Instagram
Pre-Sale

AI Out-of-Stock Assistant: Alternative Product Recommender

Let the AI Agent recommend 2-3 similar in-stock alternatives when products are unavailable, with optional discount incentives to recover potential lost sales.
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Bubble chat
Email
Instagram
Messenger
Post-Sale
Pre-Sale

International Duties Guide: Customs & Tax Explanations

Let the AI Agent explain international duties, customs fees, and tax obligations to customers by country, using your uploaded shipping policies and offering a coupon when appropriate.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Post-Sale

Late Delivery AI Assistant: Lost Package Resolution Tool

Let the AI Agent resolve late delivery complaints by checking order notes, providing carrier information, and offering compensation coupons based on your policies.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Post-Sale
Pre-Sale

AI Subscription Assistant: Cancel, Upgrade & Billing Assistant

Let the AI Agent explain customers your policies, guiding them through subscription changes, cancellations and billing, based on your documented policies.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Pre-Sale

AI Ingredients Guide: Product Composition & Safety Assistant

AI agent that answers ingredient safety, allergen, and compliance questions by searching your uploaded product formulation documentation.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Pre-Sale

AI Product Materials Guide: Ingredient & Fabric Assistant

AI agent that answers fabric composition, material quality, and care instruction questions by searching your uploaded product documentation.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Pre-Sale

AI Product Compatibility Checker: Prevent Wrong Product Purchases

Automatically confirm if products work together by checking compatibility matrices in your knowledge base before customers buy.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Pre-Sale

AI Size & Fit Advisor: Personalized Sizing Recommendations

Automatically recommend the perfect size by asking customers qualifying questions and matching their measurements to your sizing charts.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Post-Sale

AI Delivery Date Calculator: Smart ETA Predictions

Automatically convert order fulfillment stages into accurate delivery dates based on your shipping policies and courier timelines.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Post-Sale

AI Order Tracking: Automate WISMO

Instantly resolve "where is my order" inquiries by automatically pulling live order status, tracking numbers, and courier details from Shopify.
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Email
Bubble chat
Instagram
Messenger
WhatsApp
Post-Sale
Pre-Sale

Create Unique Shopify Discounts

Create unique, single-use Shopify discount codes on demand during conversations based on your rules for negotiation and discount triggers.
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Results that speak for themselves

All success stories
All success stories
IntegroPet
Pets

84%

open rate

39%

reply rate

22%

purchase rate

16%

Chat to Sale Conversion Rate

3

Stores Connected

8%

Chats to sales

18+

Languages

Great AI chat and amazing support. Thanks ZipChat!

Tropic Feel
Sports

16%

Chat to Sale Conversion Rate

200+

Chat Orders/m

100k€+

From the Chat

Installs easy and has greatly reduced staffing needs for basic customer sales and service. Their support is also very responsive to any suggestions you may have.

Burger Motorsports
Automotive
Burger Motorsports
Automotive

$1m+

From the AI Chatbot

7%

Chats to sales

1,000s

Sales

21,000+

Chats Automated

Frequently asked questiosn

What is Zipchat.ai and how does it help my store?
How long does setup take, and do I need coding skills?
Which platforms does Zipchat support?
What languages does Zipchat support?
How does Zipchat drive more sales compared to a chatbot?
What is the pricing and trial policy?
How does the AI Agent improve over time?
What happens if the AI Agent can’t solve a customer request?
Is Zipchat secure and compliant?