AI FOR iGAMING OPERATORS

Pre‑Sell, Support, and Grow
Every Player Journey.

Zipchat helps iGaming operators convert visitors into depositing players, resolve support queries instantly, and surface insights from every conversation.

Create Your Free AgentBook a Demo →

No technical setup required. Live in days, not months.

✦ Zipchat for iGaming
The Problem

You're Leaving Money on the Table.
On Every Shift.

Visitors bounce without depositing. Support queues overflow with the same questions. And the insights buried in player conversations never reach your team.

Lost

Visitors leave without depositing

Players land on your site, browse games or promos, can't find what they want, and leave. No proactive engagement to convert interest into a first deposit.

Repeat

Support drowns in repetitive queries

Bonus terms, withdrawal status, KYC steps. The same questions, hundreds of times a day, across every shift and every market. Agents toggle between tools to answer each one.

Blind

No visibility into what players want

Thousands of player conversations happen daily, but the insights stay buried. No easy way to spot UX gaps, trending searches, or missed marketing angles.

HOW IT WORKS

Set Up Once.
Sell, Support, and Learn.

Zipchat reads your public site and any knowledge you add to engage players, answer questions, and surface insights.

Connect Your Website

Zipchat reads your public site: game pages, promo terms, T&Cs, FAQ, help center. That's enough to get started. No technical setup needed.

Add Your Own Knowledge (Optional)

Upload internal docs, promo calendars, or connect additional sources to deepen answers. You decide how much to share.

Players Engage From Any Channel

Live chat on your site, WhatsApp, email, or in-app. Pre-sell, support, and discovery all through one AI agent, in every language.

Learn From Every Conversation

Zipchat surfaces what players search for, where they get stuck, and what they want but can't find. Turn conversations into marketing and product insights.

Built for regulated markets

Data residency options for EU and other jurisdictions. Responsible gambling safeguards built in. Licensing-aware responses. Player data fully isolated per operator. All data encrypted at rest (AES-256) and in transit (TLS 1.3). SOC 2 Type II in progress.

USE CASES

One AI Agent.
Pre-Sell. Support. Learn.

From converting new visitors to resolving support queries to surfacing player insights, see how Zipchat works across your operation.

⚠ Without Zipchat
[Visitor browsing slots page for 2 minutes]
- no engagement -
Visitor leaves without signing up or depositing.
✦ With Zipchat
👋 I see you're checking out our slots. New here? You can get a 100% Welcome Bonus up to EUR 500 on your first deposit. Want me to walk you through how to get started?
Sure, what's the minimum deposit?
- 3 sec -
✓ The minimum deposit is EUR 20. You can deposit via Visa, Mastercard, or bank transfer. Once your deposit clears, the bonus is credited instantly. I can take you to the deposit page right now if you'd like.
⚠ Without Zipchat
Any good live blackjack tables running right now?
- no chat agent available -
Player scrolls through 200+ games trying to find what they want.
✦ With Zipchat
Any good live blackjack tables running right now?
- 4 sec -
✓ You have 3 live blackjack tables open right now. Speed Blackjack has the lowest minimum (EUR 5) and seats available. VIP Blackjack starts at EUR 50. There's also a Blackjack Party table with a live host. Want me to take you to one?
⚠ Without Zipchat
I requested a withdrawal yesterday and it still says pending. When will I get my money?
- 3 hours later -
Withdrawals can take 1-5 business days. Please wait and contact us again if it hasn't arrived.
✦ With Zipchat
I requested a withdrawal yesterday and it still says pending. When will I get my money?
- 7 sec -
✓ Your withdrawal of EUR 320 was submitted yesterday at 14:12 CET. It passed internal review and was sent to your Visa ending in 4821 this morning. Bank processing typically takes 1-3 business days. You'll get a confirmation email once the funds clear. Want me to explain how to set up faster payout methods for next time?
⚠ Without Zipchat
I want to take a break from gambling for a while. What are my options?
- 2 hours later -
I'll transfer you to our responsible gambling team. They'll be in touch within 48 hours.
✦ With Zipchat
I want to take a break from gambling for a while. What are my options?
- 5 sec -
✓ You have several options right now. You can set a cooling-off period (24 hours, 7 days, or 30 days) where your account is temporarily suspended but reopens automatically. Or choose self-exclusion for 6 months, 1 year, or permanently. I can activate any of these for you immediately. Which would you prefer?
⚠ Without Zipchat
[Operator wants to know what players are searching for]
- manual process -
Export chat logs. Read hundreds of transcripts. Build a spreadsheet. Hope someone spots a pattern.
✦ Zipchat Insights Dashboard
📊 This week's top trends:
✓ +340% searches for "Aviator" - consider featuring it on the homepage
✓ 89 players asked about Apple Pay deposits - not currently offered
✓ UX friction: 23% of bonus queries mention confusion about wagering requirements on the promo page
WHY ZIPCHAT

The Old Way vs.
The Zipchat Way

✗ WITHOUT ZIPCHAT
Visitors browse your site, can't find what they want, and leave without depositing
Players can't discover the right game or bet without scrolling through hundreds of options
Agents toggle between tools to answer one question while the player waits
Inconsistent answers across shifts, agents, and languages
RG queries sit in a general queue with no priority routing
Thousands of player conversations but zero actionable insights
✓ WITH ZIPCHAT
Proactive chat engages visitors and guides them to their first deposit
Agentic search helps players find games, bets, and promos instantly
AI resolves bonus, withdrawal, and KYC queries in seconds across every channel
Every player gets the same accurate, policy-compliant response in any language
RG-sensitive conversations detected and escalated immediately per your rules
Real-time reports on trending searches, UX friction, and missed opportunities
Real Results

Already Live with
iGaming Operators

See how operators like JSB Sports use Zipchat to convert, support, and learn from their players.

83%

Auto-resolution rate

At JSB Sports, 83% of player conversations are resolved automatically without any human agent involvement.

96%+

Answer accuracy

Every answer is sourced from your own site content, promo rules, and knowledge base. No guessing, no fabricated answers.

Seconds

Average first-response time

Players get answers in seconds instead of waiting minutes or hours in a queue. Across every channel and language.

35+

Languages supported

Serve players in their language from day one. No translation teams, no separate support queues per market.

Who It's For

Built for Every Team
in Your Operation

🎧

Player Support

Resolve bonus, withdrawal, and KYC queries without toggling between five different tools. Fewer escalations, faster resolution, happier players.

  • Instant answers sourced from your T&Cs
  • Consistent responses across every shift
  • Dramatic reduction in first-response time
📣

Marketing & CRM

Use conversation insights to find new marketing angles, identify trending games, and spot gaps in your promo calendar.

  • See what players search for in real time
  • Spot trending games and unmet demand
  • Data-driven promo and content decisions
🛡️

Compliance & RG

Every response aligns with your license conditions. Responsible gambling conversations are detected and escalated automatically.

  • Auto-detect RG-sensitive conversations
  • Policy-compliant answers by default
  • Full audit trail for every interaction
📊

Head of Operations

Reduce cost per contact, scale support across new markets without linear headcount growth. See exactly what players are asking about.

  • Lower cost per contact across all channels
  • Launch new markets without new hires
  • Real-time insight into player pain points
FAQ

Common Questions

How does Zipchat know about my games and promotions?
Zipchat reads your public website: game pages, promo terms, T&Cs, FAQ, and help center. That's enough to get started. If you want deeper answers, you can optionally upload internal docs, promo calendars, or connect additional knowledge sources. You're always in control of what Zipchat can access.
Can it proactively engage visitors, not just answer questions?
Yes. Zipchat can detect browsing behavior and proactively start conversations: suggesting relevant promotions, helping visitors find games, or guiding new players through their first deposit. It's not just a support bot. It's a pre-sell and discovery agent too.
How does Zipchat handle responsible gambling conversations?
Zipchat detects RG-sensitive language in player messages (self-exclusion requests, distress signals, limit changes) and can either respond with your approved RG policy content or escalate immediately to a trained human agent, depending on your configuration. Every RG interaction is logged for compliance auditing.
What kind of insights and reports do I get?
Zipchat surfaces what players are searching for, which games or promos are trending, where players get stuck on your site, and what they're asking for that you don't currently offer. Use these insights to improve your UX, refine your promo calendar, and discover new marketing angles.
Can it support multiple brands under one operator?
Yes. Each brand gets its own knowledge base, tone of voice, and T&Cs while sharing the same operator dashboard. Players on Brand A never see content from Brand B. You manage everything from a single account with brand-level access controls.
Do I need to connect a database or share any code?
No. Zipchat works from your public website content and any knowledge you choose to add. There's no requirement to connect a database, share source code, or involve your technical team. If you want to enable account-specific answers later, optional integrations are available, but they're never mandatory.
What languages are supported?
Zipchat supports 35+ languages out of the box, including all major European languages, Portuguese, Turkish, Japanese, and more. Players can write in their language and get accurate answers sourced from your content, regardless of what language your original site is written in.
Ready to See It Live?

Convert More Players.
Resolve Queries Instantly. See What They Want.

Zipchat reads your site, engages visitors before they bounce, answers player questions in seconds, and shows you exactly what your players are searching for. No technical setup. Live in days.

Create Your Free Agent Book a Demo →