# Zipchat pricing

Zipchat AI pricing starts at $49/month. Every plan includes a 7-day trial and a 30-day money-back guarantee. No contracts. Cancel anytime.

## Plans

### Starter, $49/month
- Up to 500 AI replies/month
- 1 AI agent
- Website chat widget
- WhatsApp, Instagram, Messenger, email channels
- Live catalog and knowledge base search
- Human handoff
- 95+ language support

### Growth, $129/month
- Up to 2,000 AI replies/month
- 5 AI agents
- All Starter features
- WhatsApp cart recovery campaigns
- Proactive chat triggers
- Zipchat Code (codebase connection for SaaS)

### Pro, $249/month
- Up to 5,000 AI replies/month
- 10 AI agents
- All Growth features
- Custom Tools (API integrations)
- Priority support

### Scale, $499/month
- Up to 12,000 AI replies/month
- 20 AI agents
- All Pro features
- Dedicated onboarding

Extra reply packs: $49 for 250 additional replies if you exceed your monthly limit.

## Trial and guarantee

Every plan includes a 7-day trial with full access. Every paid plan includes a 30-day money-back guarantee on the first payment.

## Billing

- Month-to-month, no long-term contracts
- Cancel anytime from the dashboard with no penalties
- Shopify App Store billing available: same features, billed by Shopify
- Upgrade or downgrade at any time

## FAQ

**What is the pricing and trial policy?**
Zipchat plans start at $49/month. Every plan includes a 7-day trial so you can test Zipchat with your store before being charged, plus a 30-day money-back guarantee on your first payment.

**What happens if I hit my reply limit?**
Extra reply packages are available at $49 for 250 additional replies. Upgrading to the next plan is usually more cost-effective, since higher tiers include significantly more replies at a lower cost per reply.

**Are there additional costs beyond the Zipchat AI plans?**
No overages beyond reply packs. Note: Meta charges a fixed fee per country for sending the first message in WhatsApp marketing campaigns (in the US, $0.02 per chat initiated).

**Is there a money-back guarantee?**
Yes. Every paid plan includes a 30-day money-back guarantee. Contact support within 30 days of your first payment for a full refund.

**Can I switch plans anytime?**
Yes. Upgrade or downgrade with a few clicks from your dashboard.

**Does Shopify billing work differently?**
Yes. If you install through the Shopify App Store, your subscription is billed by Shopify and appears on your Shopify invoice. All plan features are identical.

**How long does setup take?**
Setup takes 5-10 minutes. For Shopify, install the app and you are live. No coding required. Every new plan includes a free onboarding call.