# Zipchat

Zipchat is an AI customer engagement platform for ecommerce. One AI agent for the entire shopping journey: agentic search, AI answers on product pages, chat, email, WhatsApp and social DMs. It sells, supports and acts on every touchpoint.

## What Zipchat does

Zipchat connects to your store and runs AI-powered conversations across every channel your customers use. It is not a rule-based chatbot. It is an agentic AI that reads live data, takes real actions, and escalates to humans when needed.

### Ecommerce mode

- Connects to Shopify, WooCommerce, Wix, BigCommerce, Magento, PrestaShop
- Reads your live product catalog, policies, and website content on day one
- Answers product questions, recommends items, creates discount codes, handles returns
- Proactive triggers initiate conversations based on browsing behavior
- WhatsApp cart recovery at 13-40% purchase rates
- Human handoff with full conversation context

## Channels

Website chat widget, WhatsApp, Instagram DM, Facebook Messenger, email. All channels run on the same AI agent, with the same knowledge base, rules, Agentic Skills and inbox.

## Key facts

- 95+ languages with automatic detection
- Human handoff built in
- Shopify Certified
- Under 3.2% of conversations are escalated to a human agent (average across 2,500+ brands)
- Under 2 seconds average response time
- Paid plans from $64/month, billed annually, with a 7-day trial and a 30-day money-back guarantee
- No contracts, cancel anytime

## What makes it different from a chatbot

Standard chatbots answer from a static FAQ or rule tree. Zipchat's Agentic AI Search reads your live catalog at inference time, reasons across all sources, and takes real actions without sending customers to another page.

## Platforms supported

- Ecommerce: Shopify, WooCommerce, Wix, BigCommerce, Magento, PrestaShop
- Channels: website widget, WhatsApp, Instagram, Facebook Messenger, email

## Pricing

Plans from $64/month, billed annually. 7-day trial. 30-day money-back guarantee. Start at https://www.zipchat.ai/pricing