# Zipchat

Zipchat is an AI customer engagement platform with two modes: an ecommerce AI agent and Zipchat Code for SaaS teams. Proactive AI that sells, recovers carts, and supports. 97% resolved without looping your team.

## What Zipchat does

Zipchat connects to your store or codebase and runs AI-powered conversations across every channel your customers use. It is not a rule-based chatbot. It is an agentic AI that reads live data, takes real actions, and escalates to humans when needed.

### Ecommerce mode

- Connects to Shopify, WooCommerce, Wix, BigCommerce, Magento, PrestaShop
- Reads your live product catalog, policies, and website content on day one
- Answers product questions, recommends items, creates discount codes, handles returns
- Proactive triggers initiate conversations based on browsing behavior
- WhatsApp cart recovery at 13-40% purchase rates
- Human handoff with full conversation context

### SaaS mode (Zipchat Code)

- Connects to GitHub, GitLab, Bitbucket repositories
- Reads your live codebase, not outdated documentation
- 96% answer accuracy from validated production code
- 87% fewer tickets reaching engineering
- Answers update automatically on each commit

## Channels

Website chat widget, WhatsApp, Instagram DM, Facebook Messenger, email. All channels run on the same Agentic AI Search engine with the same knowledge base.

## Key facts

- 95+ languages with automatic detection
- Human handoff built in
- Shopify Certified
- 97%+ automated resolution rate
- Under 2 seconds average response time
- Paid plans from $49/month with a 7-day trial and a 30-day money-back guarantee
- No contracts, cancel anytime

## What makes it different from a chatbot

Standard chatbots answer from a static FAQ or rule tree. Zipchat's Agentic AI Search reads your live catalog or live codebase at inference time, reasons across all sources, and takes real actions without sending customers to another page.

## Platforms supported

- Ecommerce: Shopify, WooCommerce, Wix, BigCommerce, Magento, PrestaShop
- Code repositories: GitHub, GitLab, Bitbucket
- Channels: website widget, WhatsApp, Instagram, Facebook Messenger, email

## Pricing

Plans from $49/month. 7-day trial. 30-day money-back guarantee. Start at https://www.zipchat.ai/pricing