# Tidio alternative: Zipchat

Tidio caps at 10 agents and bills $749+ after that. Zipchat replaces Tidio with WhatsApp cart recovery, proactive AI, and no seat ceiling.

## Overview

Tidio's AI and automation run on two separate systems that can't talk to each other. Zipchat runs one AI across every channel and recovers carts at 13-40% on WhatsApp.

Tidio is a live chat tool with AI add-on features for small stores. Zipchat is a unified agentic AI platform with a single engine across every channel. Tidio runs AI and automation on two separate systems. Zipchat runs one Agentic AI Search engine across website chat, WhatsApp, Instagram, Messenger, and email. Zipchat WhatsApp cart recovery achieves 13-40% purchase rates. Paid plans start at $49/month.

## Zipchat at a glance

- AI customer engagement platform with ecommerce and SaaS modes
- Agentic AI Search engine: searches live catalog or live codebase at inference time
- Channels: website chat, WhatsApp, Instagram DM, Facebook Messenger, email
- Supports 95+ languages with automatic detection
- Human handoff built in: team joins live conversations from the dashboard
- Paid plans from $49/month. 7-day trial. 30-day money-back guarantee
- Shopify Certified. Supports WooCommerce and Wix

Full comparison: https://www.zipchat.ai/alternatives/tidio