# TextYess alternative beyond the CRM

One AI agent with one memory of each customer, serving shoppers live on your site, WhatsApp, email and social.

TextYess builds an autonomous CRM for campaigns. Zipchat is one AI agent that sells and supports across the whole journey, with one memory.

Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.

## Is Zipchat a good TextYess alternative?

Yes, for ecommerce brands that want one AI agent serving shoppers live across the whole journey, not a CRM that runs campaigns. Every channel is in the plan.

TextYess calls itself "The Autonomous CRM for ecommerce brands" and announced a €4M raise on 5 October 2026 (textyess.com/news, checked October 2026).

- Pick Zipchat: brands that want site search, product-page answers and social comments from the same agent that works WhatsApp
- The difference: TextYess includes one channel and adds €100 a month for each extra one. Zipchat includes every channel in every plan.

## The customer journey, step by step

TextYess began as a WhatsApp commerce tool and grew into an autonomous CRM. Zipchat built one agent for the whole journey first.

Zipchat covers 8 of 8 steps. TextYess: 3 covered, 3 partial.

| Step | Zipchat | TextYess |
|---|---|---|
| Discovers | Answers comments and DMs on social. | Not found: Instagram appears under "Works with" on the Shopify listing, without detail. Comment replies and Instagram or Messenger DM agents: not found in public docs (checked October 2026) |
| Searches | Answers intent in your site search bar. | Not found in TextYess's public docs (checked October 2026) |
| Evaluates | Answers questions on the product page. | Partial: On-site chat answers sizes, stock, shipping and returns (Onsite page). "Questions on product pages" is listed on the customer care page; how it works: not found in public docs (checked October 2026) |
| Decides | Recommends products in chat. | Covered: Product cards with live price and stock, and add to cart in the chat (Onsite page); a checkout link in the chat (customer care page) |
| Leaves | Recovers the cart on WhatsApp. | Covered: Abandoned cart flows on email and WhatsApp: "If someone skips the email, WhatsApp follows" (homepage) |
| Has bought | Tracks orders. Handles returns and exchanges*. | Partial: Real order and courier status; shipping, returns and exchanges answered from the brand's own policies (customer care page). Refunds, return labels and order edits: not found in public docs (checked October 2026) |
| Comes back | Remembers the customer on every channel. | Covered: "One profile per customer": orders, emails, WhatsApp chats and site visits in one place, used by replenishment and win-back flows (homepage) |
| Acts | Acts in your tools. Agentic Skills for any tool with an API. | Partial: Add to cart in chat, Shopify and Klaviyo data, tickets forwarded to Gorgias and Zendesk (Shopify listing), custom ERP and CRM integrations on Enterprise. A public action API, webhook or MCP: not found in public docs (checked October 2026) |

One agent. One memory. Every channel.

## One agent on every channel

Zipchat covers 6 of 6 channels. TextYess: 3 covered, 2 partial.

| Channel | Zipchat | TextYess |
|---|---|---|
| Social | Answers comments and DMs on Instagram and Messenger. | Not found: Instagram appears under "Works with" on the Shopify listing, without detail. Comment replies, Instagram DMs and Messenger: not found in public docs (checked October 2026) |
| Website | AI agent in your website chat, search bar and product pages. | Covered: On-site chat and pop-ups, +€100/month when it is not the first channel (pricing page). AI answers in the site search bar: not found in public docs (checked October 2026) |
| WhatsApp | Chat and cart recovery on WhatsApp. | Covered: WhatsApp AI agent, campaigns and flows, with Meta fees included in the price (pricing page) |
| Email | Replies to support email in the same thread. | Partial: Email campaigns and flows (homepage). The pricing page lists the email channel as "Talk to us". An AI agent that answers inbound email: not found in public docs (checked October 2026) |
| Support | Tracks orders, answers after-sales, hands over to your team. | Partial: Real order and courier status; shipping, returns and exchanges answered from the brand's own policies (customer care page). Refunds, return labels and order edits: not found in public docs (checked October 2026) |
| Memory | One memory per customer on every channel. | Covered: "One profile per customer": orders, emails, WhatsApp chats and site visits in one place, used by replenishment and win-back flows (homepage) |

Channels as listed on the vendor pages we read. "Not listed" or "Not found" does not mean the vendor lacks it.

## What each vendor publishes

| Metric | What TextYess publishes | What Zipchat publishes |
|---|---|---|
| Automation | No platform-wide resolution figure. One nutrition brand: "70% reduction in customer service costs" | 97%+ handled by the AI, under 3% escalate |
| Sales | One beauty brand: "24% conversion rate, from activated chat to purchase" | 16.4%+ of AI conversations convert into sales, on average across channels |
| Other figures | "€120,000 in revenue, in just one day" and a "120% increase in sales generated from WhatsApp", each at one customer | Up to 37.8% in chat, one supplement brand |
| WhatsApp cart recovery | Not found in public docs (checked October 2026) | 13% to 39% purchase rate |

Sources: vendor pricing and docs, checked October 2026. Links are listed under Sources below.

## TextYess vs Zipchat: side by side

| Topic | TextYess | Zipchat |
|---|---|---|
| Designed for | Ecommerce CRM: campaigns, flows and customer profiles run by AI agents. "More CRM revenue. Less manual work." (homepage) | Ecommerce brands that want one agent for sales and support |
| How it is built | A WhatsApp commerce tool that became "The Autonomous CRM for ecommerce brands". Its press release says it started by giving brands WhatsApp "run by AI agents that turn conversations into sales" | Agent first, deployed on every channel, ecommerce only |
| Pricing model | Pro €249/month: 1,000 AI replies and 1,000 messages a month, first channel included, +€100/month for each extra channel. Enterprise: custom pricing, billed annually | Per reply, set by the plan, every channel included. Unlimited at a fixed price |
| Channels with AI | WhatsApp, email campaigns and flows, on-site chat (+€100/month), Voice Agent (+€100/month). Instagram: not found in public docs (checked October 2026) | Website chat, AI site search, product-page questions, WhatsApp, email, Instagram and Facebook comments, Instagram DMs, Messenger |
| Voice, SMS and Messenger | Voice Agent at +€100/month on the pricing page, and a phone voice agent on the customer care page. SMS and Messenger: not found in public docs (checked October 2026) | Messenger. Voice is not offered |
| AI Search | Not found in public docs (checked October 2026) | Yes, in the site search bar |
| Product page answers | On-site chat answers product questions. "Questions on product pages" is listed; how it works: not found in public docs (checked October 2026) | Yes, PDP Questions |
| WhatsApp cart recovery | Abandoned cart flows on email and WhatsApp. A published purchase rate: not found in public docs (checked October 2026) | Yes, 13% to 39% purchase rate |
| Shared memory across channels | "One profile per customer": orders, emails, WhatsApp chats and site visits in one place, used by replenishment and win-back flows (homepage) | Yes, one memory per customer, used live in every conversation |
| Custom actions | Add to cart in chat, Shopify and Klaviyo data, ticket forwarding, custom ERP and CRM integrations on Enterprise. A public action API, webhook or MCP: not found in public docs (checked October 2026) | Agentic Skills: connect any software with an API and the agent can act in it. Zipchat MCP in every plan |
| Ecommerce platforms | Shopify app (launched 14 September 2023). WooCommerce named in its comparison blog (23 April 2026). Magento, BigCommerce, PrestaShop and Salesforce Commerce Cloud: not found in public docs (checked October 2026) | Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix |
| Helpdesks | "Forward support tickets directly to Gorgias, Zendesk" (Shopify listing). Intercom and Freshdesk: not found in public docs (checked October 2026) | Works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce |
| Team seats | Not found in public docs (checked October 2026) | Unlimited team members on every plan |
| Setup | "Most brands go from integration to live AI agent in minutes" (TextYess blog, 23 April 2026). "Your contacts, templates and key flows come with you" (homepage) | Live in under 30 minutes |
| Ratings | Shopify App Store 5.0/5 (48 reviews), checked 12 October 2026 | Shopify App Store 5.0/5, G2 4.8/5 (51 reviews), Capterra 4.8/5 (26 reviews) |

## What's included in each price

Same unit, AI replies. Two currencies, each shown as published.

| Topic | TextYess | Zipchat |
|---|---|---|
| WhatsApp and website chat | Pro €249 + on-site chat €100 = €349/month | Pro $300/month |
| AI replies included | 1,000 a month | 3,000 a month |
| Channels included | First channel; +€100/month each extra | Every channel |

- TextYess Pro is €249 a month with Monthly billing selected on its pricing page. The page offers an Annual toggle marked "-20%"; we show no annual figure.
- TextYess Pro includes 1,000 messages and 1,000 AI replies a month, with WhatsApp Meta fees included. WhatsApp is listed as included; on-site chat and the Voice Agent cost +€100/month each; email reads "Talk to us".
- The TextYess Shopify App Store listing shows a different price table in US dollars, listed under Full comparison as published, not converted.
- TextYess team member limits: not found in public docs (checked October 2026). Zipchat includes unlimited team members on every plan.
- Zipchat extra replies cost $49 per 250 on Starter to Scale and $49 per 500 on Scale Plus. Annual billing saves 20%, from $64 a month.
- Prices checked October 2026.

## TextYess plans on the Shopify App Store

| Plan | Price | AI replies a month | Outbound messages a month |
|---|---|---|---|
| BASE | $290/month or $2,773/year | 1,750 | 1,000 |
| PRO | $436/month or $4,166/year | 1,750 | 2,000 |
| CUSTOM | $533/month or $5,560/year; $140 per 1,000 outbound WhatsApp messages, $65 per 1,000 AI replies | 1,750 | 3,000 |

The listing reads "From $290/month. Free trial available." These USD plans differ from the €249 Pro on textyess.com/pricing; we list them as published, not converted.

## TextYess at a glance

| Topic | What TextYess publishes |
|---|---|
| Positioning | "The Autonomous CRM for ecommerce brands" (homepage) |
| Origin | Founded in Milan in 2023 by Riccardo Russo and Edvaldo Gjonikaj; Shopify app launched 14 September 2023 |
| Funding | €4 million seed extension led by Italian Founders Fund, more than €7 million in total (5 October 2026) |
| Customers | More than 350 ecommerce brands, including Ducati, Veralab and Pittarosso; expansion starting with the UK |
| Ratings | Shopify App Store 5.0/5 (48 reviews), checked 12 October 2026 |

## Zipchat plans

| Plan | Price a month | Billed annually | Replies a month | Extra replies |
|---|---|---|---|---|
| Starter | $80 | $64 a month | 750 | $49 per 250 |
| Pro | $300 | $240 a month | 3,000 | $49 per 250 |
| Scale | $600 | $480 a month | 6,000 | $49 per 250 |
| Scale Plus | $1,200 | $960 a month | 14,000 | $49 per 500 |
| Unlimited | from $2,100 | Fixed price, rate locked for 12 months | Unlimited | No overage |

Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%.

## Positioning map

Horizontal axis: CRM first to Agent first. Vertical axis: Part of the journey to Whole journey. Zipchat's own positioning. TextYess describes itself as an autonomous CRM whose AI agents run campaigns, flows and customer care, so it sits toward the CRM end. The vertical position follows the journey table: steps covered, with partial steps counted as half.

## Notes

* Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.

- TextYess: on-site chat answers product questions. "Questions on product pages" is listed on its customer care page; how it works is not found in public docs (checked October 2026).
- TextYess: AI answers in the site search bar are not found in public docs (checked October 2026).
- TextYess keeps one profile per customer, with orders, emails, WhatsApp chats and site visits.
- TextYess lists add to cart in chat, ticket forwarding to Gorgias and Zendesk, and custom ERP and CRM integrations on Enterprise.

## What is the best TextYess alternative for ecommerce?

For Shopify brands that want one AI agent serving shoppers live from site search to after the purchase, the best TextYess alternative is Zipchat. ManyChat, Chatty, Rep AI and Tidio follow, with one neutral line each.

1. Zipchat: One AI agent for sales and support on every channel, built only for ecommerce. Best for: Shopify brands that want one agent with one memory, from search to repeat order
2. [ManyChat](https://www.zipchat.ai/alternatives/manychat): Automation for Instagram, Messenger and WhatsApp DMs, built around flows.
3. [Chatty](https://www.zipchat.ai/alternatives/chatty): AI agent for Shopify brands that answers and sells in chat.
4. [Rep AI](https://www.zipchat.ai/alternatives/rep-ai): AI sales and support agent for Shopify brands.
5. [Tidio](https://www.zipchat.ai/alternatives/tidio): Live chat, rule-based Flows and the Lyro AI agent for every kind of business.

## Sources

### Results

- [TextYess customers and case studies](https://www.textyess.com/customers)

### Side by side

- [TextYess homepage](https://www.textyess.com/)
- [TextYess pricing](https://www.textyess.com/pricing)
- [TextYess Onsite](https://www.textyess.com/onsite)
- [TextYess AI customer care](https://www.textyess.com/customer-care)
- [TextYess raises €4 million (press release, 5 October 2026)](https://www.textyess.com/news/textyess-raises-4-million)
- [TextYess blog, 23 April 2026: TextYess vs charlesAI](https://www.textyess.com/blog/textyess-vs-charles)
- [TextYess on the Shopify App Store](https://apps.shopify.com/textyess-1)

## Frequently asked questions

### TextYess vs Zipchat: which is better for Shopify brands?

It depends on the job. TextYess is an autonomous CRM: AI agents plan and send campaigns and flows on email, WhatsApp and your website. Zipchat is one AI agent that serves shoppers live, from site search and product pages to cart recovery and after the purchase.

### TextYess pricing vs Zipchat

TextYess Pro is €249 a month with monthly billing on its pricing page (checked October 2026). It includes 1,000 AI replies and one channel; on-site chat adds €100 a month. Zipchat Pro is $300 a month for 3,000 replies, with every channel included. See Zipchat pricing.

### What are the best TextYess alternatives for Shopify?

Zipchat for one AI agent that sells and supports on every channel. ManyChat automates DMs with flows. Chatty and Rep AI are AI agents for Shopify chat. Tidio pairs live chat with the Lyro AI agent.

### Is TextYess a CRM or an AI agent?

TextYess calls itself "The Autonomous CRM for ecommerce brands" on its homepage, where "AI agents run your CRM across email, WhatsApp and your website". Zipchat is an AI agent first: it serves each shopper live, with one memory across every channel.

### Do I still need a CRM with Zipchat?

Zipchat works alongside your email and SMS tools, which keep running your campaigns. Its agent keeps one memory of each customer and uses it live, in every conversation on every channel.

### Does TextYess answer Instagram comments?

Instagram comment replies are not found in TextYess's public docs (checked October 2026). Its Shopify listing names Instagram under "Works with" without detail. Zipchat answers Instagram and Facebook comments in public or by DM, plus Instagram DMs and Messenger.

### Which ecommerce platforms does Zipchat support?

Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix. Zipchat reads each brand's catalog from day one.

### Does Zipchat recover abandoned carts on WhatsApp?

Yes. Zipchat sends one WhatsApp message with the product and a checkout button. Brands see a 13% to 39% purchase rate on recovered carts. Cart recovery runs on Shopify.

### Is Zipchat free to use?

No. Test Zipchat with the 7-day free trial, then pick a plan from $64 a month billed annually. Team members are unlimited, so you pay no per-seat fees.

### How long does it take to switch from TextYess to Zipchat?

Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.

### Does Zipchat reply in my customers' language?

Yes, automatically. A shopper who writes in French gets French back, with no language setup on your side.

### Can my team take over a conversation?

Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.

## More from Zipchat

- [Zipchat pricing](https://www.zipchat.ai/pricing)
- [Agentic Skills](https://www.zipchat.ai/agentic-skills)
- [Agentic AI search](https://www.zipchat.ai/agentic-ai-search)
- [AI product questions](https://www.zipchat.ai/ai-product-questions)
- [WhatsApp AI for ecommerce](https://www.zipchat.ai/channels/whatsapp)

Full comparison: https://www.zipchat.ai/alternatives/textyess