# Shopify Inbox alternative: Zipchat

Shopify Inbox runs on one surface, takes no actions, and captures no leads without a Shop account. See what ecommerce brands use instead.

## Overview

Shopify Inbox answers questions inside one widget on your website. Zipchat runs sales, support and cart recovery across website, WhatsApp, Instagram, Messenger and email, on one AI.

Shopify Inbox is the free chat widget built into your Shopify admin. It answers product and policy questions inside that widget. Zipchat is an AI agent team that sells, supports and recovers carts on every channel your buyers use. Shopify Inbox is a platform default. Its job is to work acceptably for millions of stores at once, which is a different job from working precisely for yours. Zipchat is configured for your catalog, your channels and your rules.

## Zipchat at a glance

- AI customer engagement platform with ecommerce and SaaS modes
- Agentic AI Search engine: searches live catalog or live codebase at inference time
- Channels: website chat, WhatsApp, Instagram DM, Facebook Messenger, email
- Supports 95+ languages with automatic detection
- Human handoff built in: team joins live conversations from the dashboard
- Paid plans from $49/month. 7-day trial. 30-day money-back guarantee
- Shopify Certified. Supports WooCommerce and Wix

Full comparison: https://www.zipchat.ai/alternatives/shopify-inbox