# Re:amaze alternative that sells first

One AI agent that sells before the purchase and supports after it, priced per reply, not per user.

Re:amaze adds an AI Agent to a helpdesk, priced per user plus $0.85 per resolution. Zipchat is one AI agent that sells and supports, priced per plan.

Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.

## Is Zipchat a good Re:amaze alternative?

Yes, for ecommerce brands that want the AI to sell, not only to answer tickets. Zipchat works in search, product pages, chat and WhatsApp with one memory per customer, on one plan price.

Re:amaze is a helpdesk with an AI Agent metered per resolution on top of a per-user fee.

- Pick Zipchat: one agent that sells and supports, priced per plan
- The difference: Re:amaze adds AI to a helpdesk, Zipchat starts with the agent

## The customer journey, step by step

Re:amaze is a helpdesk that added an AI Agent. Zipchat started with the agent and put it where shoppers are.

Zipchat covers 8 of 8 steps. Re:amaze: 1 covered, 2 partial.

| Step | Zipchat | Re:amaze |
|---|---|---|
| Discovers | Answers comments and DMs on social. | Not found: Facebook Messenger bots from third-party tools are documented, not the Re:amaze AI Agent. Instagram is not documented (checked October 2026). |
| Searches | Answers intent in your site search bar. | Not found in Re:amaze's public docs (checked October 2026) |
| Evaluates | Answers questions on the product page. | Not found in Re:amaze's public docs (checked October 2026) |
| Decides | Recommends products in chat. | Covered: The Shopify App Store listing names product recommendations as an automated response feature. |
| Leaves | Recovers the cart on WhatsApp. | Not found in Re:amaze's public docs (checked October 2026) |
| Has bought | Tracks orders. Handles returns and exchanges*. | Partial: Merchants manage, modify and create Shopify orders in support and chats. The listing does not attribute this to the AI. |
| Comes back | Remembers the customer on every channel. | Not found in Re:amaze's public docs (checked October 2026) |
| Acts | Acts in your tools. Agentic Skills for any tool with an API. | Partial: Workflows tag conversations and route them to a department or teammate. The AI pre-filter can mark done, mark spam or archive. |

One agent. One memory. Every channel.

## One agent on every channel

Zipchat covers 6 of 6 channels. Re:amaze: 0 covered, 2 partial.

| Channel | Zipchat | Re:amaze |
|---|---|---|
| Social | Answers comments and DMs on Instagram and Messenger. | Not listed as an AI channel in the pages we read (checked October 2026). Messenger bots from third-party tools are documented. |
| Website | AI agent in your website chat, search bar and product pages. | Partial: Live chat is a helpdesk channel. The channels the AI Agent answers on are not published. |
| WhatsApp | Chat and cart recovery on WhatsApp. | Not listed as an AI channel in the pages we read (checked October 2026) |
| Email | Replies to support email in the same thread. | Not listed as an AI channel in the pages we read (checked October 2026) |
| Support | Tracks orders, answers after-sales, hands over to your team. | Partial: Merchants manage, modify and create Shopify orders in support and chats. The listing does not attribute this to the AI. |
| Memory | One memory per customer on every channel. | Not found in Re:amaze's public docs (checked October 2026) |

Channels as listed on the vendor pages we read. "Not listed" or "Not found" does not mean the vendor lacks it.

## What each vendor publishes

| Metric | What Re:amaze publishes | What Zipchat publishes |
|---|---|---|
| Automation | Not published | 97%+ handled by the AI, under 3% escalate |
| Sales | Not published | 16.4%+ of AI conversations convert into sales, on average across channels |
| Best case | Not published | Up to 37.8% in chat, one supplement brand |
| WhatsApp cart recovery | Not published | 13% to 39% purchase rate |

Sources: vendor pricing and docs, checked October 2026. Links are listed under Sources below.

## Re:amaze vs Zipchat: side by side

| Topic | Re:amaze | Zipchat |
|---|---|---|
| Designed for | Ecommerce support teams | Ecommerce brands that want one agent for sales and support |
| How it is built | Helpdesk, with an AI Agent added on top | Agent first, deployed on every channel, ecommerce only |
| Pricing model | Per user, plus $0.85 per AI resolution | Per reply, set by the plan. Unlimited at a fixed price |
| Channels with AI | Helpdesk channels are listed (email, live chat, SMS, social, phone, video); the channels the AI Agent answers on are not published | Website chat, WhatsApp, Instagram, Messenger, email |
| PDP questions | Not found in public docs (checked October 2026) | Yes, where you install it |
| AI Search | Not found in public docs (checked October 2026) | Yes, in the site search bar |
| WhatsApp cart recovery | Not found in public docs (checked October 2026) | Yes, 13% to 39% purchase rate |
| Shared memory across channels | Not found in public docs (checked October 2026) | Yes, one memory per customer |
| Custom actions | Workflows tag and route conversations | Agentic Skills for any tool with an API |
| Setup | Not published | Live in under 30 minutes |
| Shopify App Store rating | 4.4/5 (181 reviews) | 5.0/5 |

## Re:amaze pricing compared with Zipchat

Re:amaze bills per user plus $0.85 for each AI resolution. Zipchat prices per reply, set by the plan.

Every AI conversation is counted as one resolution in every row.

| AI conversations a month | Re:amaze | Zipchat | Zipchat costs less by |
|---|---|---|---|
| 1,000 | $958.75 | $300 (Pro) | 69% |
| 3,000 | $2,658.75 | $894 (Scale + 1,500 extra replies) | 66% |
| 5,000 | $4,358.75 | $1,200 (Scale Plus) | 72% |
| More than that | $0.85 per resolution on top of the per-user fee | Unlimited, fixed price from $2,100/month |  |

- Re:amaze: Basic plan, 5 users at $26 per user a month billed annually ($130). It includes 5 AI Agent resolutions per user, 25 in total. Extra resolutions cost $0.85 each.
- Basic includes 5 resolutions per user, Pro 10 and Plus 20. Re:amaze lists $26 per user a month on its pricing page when billed annually.
- Zipchat: about 2.5 replies per conversation, monthly billing, unlimited team members, extra replies at $49 per 250 on Starter, Pro and Scale.
- Prices checked October 2026.

## Zipchat plans

| Plan | Price a month | Billed annually | Replies a month | Extra replies |
|---|---|---|---|---|
| Starter | $80 | $64 a month | 750 | $49 per 250 |
| Pro | $300 | $240 a month | 3,000 | $49 per 250 |
| Scale | $600 | $480 a month | 6,000 | $49 per 250 |
| Scale Plus | $1,200 | $960 a month | 14,000 | $49 per 500 |
| Unlimited | from $2,100 | Fixed price, rate locked for 12 months | Unlimited | No overage |

Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%.

## Already on Re:amaze? Zipchat works inside it.

Your team keeps the tool it knows, with Zipchat's AI inside.

- Zipchat first, your helpdesk second: Zipchat answers and sells, then escalates to your Re:amaze team when a human is needed.
- Zipchat inside your helpdesk: Zipchat joins Re:amaze as a team member and works tickets there, handing over to a human when needed.

* With an Agentic Skill connected to your tools. See https://www.zipchat.ai/agentic-skills

## Positioning map

Horizontal axis: Helpdesk first to Agent first. Vertical axis: Part of the journey to Whole journey. Zipchat's own positioning. Re:amaze is a helpdesk first, with an AI Agent added. The vertical position follows the journey table: steps covered, with partial steps counted as half.

## Notes

* Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.

- Re:amaze: not found in its public docs (checked October 2026).
- Re:amaze: not found in its public docs (checked October 2026).
- Re:amaze: memory across channels is not found in its public docs (checked October 2026).
- Re:amaze automates with workflows.

## What is the best Re:amaze alternative for ecommerce?

For Shopify brands that want one AI agent for sales and support, the best Re:amaze alternative is Zipchat. Gorgias, Richpanel, Zendesk and Tidio follow, with one neutral line each.

1. Zipchat: One AI agent for sales and support on every channel, built only for ecommerce. Best for: Shopify brands that want one agent from search to repeat order
2. [Gorgias](https://www.zipchat.ai/alternatives/gorgias): Ticket helpdesk with an AI Agent, built first for ecommerce.
3. [Richpanel](https://www.zipchat.ai/alternatives/richpanel): AI-native helpdesk built around autonomous support agents.
4. [Zendesk](https://www.zipchat.ai/alternatives/zendesk): Helpdesk for every industry, with AI and industry agents added on top.
5. [Tidio](https://www.zipchat.ai/alternatives/tidio): Live chat, rule-based Flows and the Lyro AI agent for every kind of business.

## Sources

### Results

- [Re:amaze on the Shopify App Store](https://apps.shopify.com/reamaze)
- [Re:amaze pricing](https://www.reamaze.com/pricing)

### Side by side

- [Re:amaze blog on AI customer intent detection](https://www.reamaze.com/blog/ai-customer-intent-detection/)
- [Re:amaze AI pre-filter overview and setup](https://support.reamaze.com/kb/automation/ai-pre-filter-overview-and-setup)
- [Re:amaze Facebook Messenger bots](https://support.reamaze.com/kb/3rd-party-integrations/your-facebook-messenger-bots-and-re-amaze)

### Cited in the FAQ

- [Re:amaze learned answers for the AI Agent](https://support.reamaze.com/kb/using-the-ai-agent/using-learned-answers-to-train-your-ai-agent)

## Frequently asked questions

### Re:amaze vs Zipchat: which is better for Shopify brands?

It depends on the team. Re:amaze is a helpdesk with an AI Agent metered per resolution on top of a per-user fee. Zipchat is one AI agent that sells and supports on every channel, built only for ecommerce.

### How much does Re:amaze AI cost?

Re:amaze AI costs $26 per user plus $0.85 per resolution. Its pricing page lists Basic at $26 per user a month billed annually. For 5 users, 1,000, 3,000 and 5,000 AI conversations cost $958.75, $2,658.75 and $4,358.75 a month, against $300, $894 and $1,200 on Zipchat. See Zipchat pricing for every plan.

### What are the best Re:amaze alternatives for Shopify?

Zipchat for one AI agent that sells and supports. Gorgias suits ticket queues and Richpanel is an AI-native helpdesk. Zendesk fits multi-industry support and Tidio suits small teams.

### Can Re:amaze's AI recommend products?

Yes. Its Shopify App Store listing names product recommendations as an automated response feature (checked October 2026). Zipchat recommends products in chat, on product pages and in the site search bar.

### Does Zipchat replace my helpdesk?

No. Zipchat handles first-line conversations and sells, and your team can keep its helpdesk for escalations. Your agents can also take over any conversation from the Zipchat inbox.

### Is Zipchat free to use?

No. Test Zipchat with the 7-day free trial, then pick a plan from $64 a month billed annually. Team members are unlimited, so you pay no per-seat fees.

### How long does it take to switch from Re:amaze to Zipchat?

Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.

### Which platforms does Zipchat support?

Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix. Zipchat reads each brand's catalog, and automated cart recovery runs on Shopify. Other platforms connect order data with an Agentic Skill.

### Does Zipchat reply in my customers' language?

Yes, automatically. A shopper who writes in French gets French back, with no language setup on your side.

### Can my team review the AI's replies before they are sent?

Yes. Draft mode lets your team approve each AI reply before it goes out, on the channels that support it.

### Can my team take over a conversation?

Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.

## More from Zipchat

- [Zipchat pricing](https://www.zipchat.ai/pricing)
- [Agentic Skills](https://www.zipchat.ai/agentic-skills)
- [Agentic AI search](https://www.zipchat.ai/agentic-ai-search)
- [AI product questions](https://www.zipchat.ai/ai-product-questions)
- [WhatsApp AI for ecommerce](https://www.zipchat.ai/channels/whatsapp)

Full comparison: https://www.zipchat.ai/alternatives/reamaze