# Keplero AI alternative for ecommerce

One AI agent that answers on your site, product pages and social comments, then sells and supports on WhatsApp and email.

Keplero AI serves clinics, hotels and restaurants as well as shops. Zipchat is one AI agent for ecommerce, with unlimited team members.

Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.

## Is Zipchat a good Keplero AI alternative?

Yes, for ecommerce brands that want an AI agent built only for online commerce. It answers social comments and site search too, with unlimited team members on every plan.

Keplero's FAQ says it answers only DMs, not post comments (docs.keplero.ai, checked October 2026).

- Pick Zipchat: brands with a growing team, since Keplero caps operators per plan
- The difference: Keplero answers Instagram DMs, not post comments; Zipchat answers both

## The customer journey, step by step

Keplero AI was built for customer service in every industry. Its gaps sit where shopping starts: comments, search, product pages.

Zipchat covers 8 of 8 steps. Keplero AI: 3 covered, 4 partial.

| Step | Zipchat | Keplero AI |
|---|---|---|
| Discovers | Answers comments and DMs on social. | Partial: Instagram and Messenger DMs. Post comments are excluded: "Keplero risponde solo ai DMs" (social FAQ, checked October 2026) |
| Searches | Answers intent in your site search bar. | Not found: A site search bar that answers shoppers: Not found in Keplero AI's public docs (checked October 2026) |
| Evaluates | Answers questions on the product page. | Partial: Catalog-aware purchase guidance in chat. A product-page answer surface: Not found in Keplero AI's public docs (checked October 2026) |
| Decides | Recommends products in chat. | Covered: Product guidance, product links, alternatives and related products in chat |
| Leaves | Recovers the cart on WhatsApp. | Covered: A Shopify "Carrello abbandonato" (abandoned cart) trigger that sends WhatsApp templates |
| Has bought | Tracks orders. Handles returns and exchanges*. | Partial: Order status lookup, tracking and policy answers. Returns, refunds and order edits: Not found in Keplero AI's public docs (checked October 2026) |
| Comes back | Remembers the customer on every channel. | Partial: Contacts, custom properties and centralized conversations. Persistent AI memory across channels: Not found in Keplero AI's public docs (checked October 2026) |
| Acts | Acts in your tools. Agentic Skills for any tool with an API. | Covered: Custom REST API actions and webhooks. MCP: Not found in Keplero AI's public docs (checked October 2026) |

One agent. One memory. Every channel.

## One agent on every channel

Zipchat covers 6 of 6 channels. Keplero AI: 2 covered, 4 partial.

| Channel | Zipchat | Keplero AI |
|---|---|---|
| Social | Answers comments and DMs on Instagram and Messenger. | Partial: Instagram and Messenger DMs. Post comments are excluded: "Keplero risponde solo ai DMs" (social FAQ, checked October 2026) |
| Website | AI agent in your website chat, search bar and product pages. | Partial: A chat widget for the site. Site search and product-page answers: Not found in Keplero AI's public docs (checked October 2026) |
| WhatsApp | Chat and cart recovery on WhatsApp. | Covered: AI replies on WhatsApp Business, campaigns, and Shopify abandoned-cart templates |
| Email | Replies to support email in the same thread. | Covered: A connected email account, with automatic emails and an email-received trigger |
| Support | Tracks orders, answers after-sales, hands over to your team. | Partial: Order status lookup, tracking and policy answers. Returns, refunds and order edits: Not found in Keplero AI's public docs (checked October 2026) |
| Memory | One memory per customer on every channel. | Partial: Contacts, custom properties and centralized conversations. Persistent AI memory across channels: Not found in Keplero AI's public docs (checked October 2026) |

Channels as listed on the vendor pages we read. "Not listed" or "Not found" does not mean the vendor lacks it.

## What each vendor publishes

| Metric | What Keplero AI publishes | What Zipchat publishes |
|---|---|---|
| Automation | "Riduci i ticket di supporto fino all'80%" (reduce support tickets by up to 80%): a ceiling, their claim, no method published | 97%+ handled by the AI, under 3% escalate |
| Sales | Not published: no conversion or AOV figure found (checked October 2026) | 16.4%+ of AI conversations convert into sales, on average across channels |
| Cart recovery | Not published: no recovery rate found (checked October 2026) | 13% to 39% purchase rate on WhatsApp |
| Best case | Not published | Up to 37.8% in chat, one supplement brand |

Sources: vendor pricing and docs, checked October 2026. Links are listed under Sources below.

## Keplero AI vs Zipchat: side by side

| Topic | Keplero AI | Zipchat |
|---|---|---|
| Designed for | SMEs in ecommerce, hospitality, healthcare, beauty, real estate and restaurants. "Scelto da oltre 700 aziende italiane" (chosen by over 700 Italian companies) | Ecommerce brands that want one agent for sales and support |
| How it is built | A customer service assistant founded in October 2023 by Gabriele Feudo and Giovanni Davalli, in Italy and Spain. Proprietary platform; OpenAI listed as a subprocessor, Anthropic on explicit request | Agent first, deployed on every channel, ecommerce only |
| Pricing model | Annual plans with operator and conversation caps; two public price lists differ (checked October 2026). Meta fees excluded | Per reply, set by the plan, billed monthly or annually. Unlimited at a fixed price |
| Channels with AI | Chat, WhatsApp, Instagram and Messenger DMs, email; voice sold as a separate plan. Instagram post comments excluded (social FAQ). SMS: Not found in Keplero AI's public docs (checked October 2026) | Website chat, AI site search, product-page questions, WhatsApp, email, Instagram and Facebook comments, Instagram DMs, Messenger |
| Voice | Yes, the Centralino AI (AI switchboard) plan. "Una non include l'altra": the Chat plan and the voice plan do not include each other | Not offered |
| Website chat | Yes, a chat widget for WordPress, Shopify, PrestaShop and HTML sites | Yes, the AI agent in your website chat |
| AI Search | A site search bar that answers shoppers: Not found in Keplero AI's public docs (checked October 2026) | Yes, in the site search bar |
| Product page answers | Catalog-aware purchase guidance in chat. Product-page answer surface: Not found in Keplero AI's public docs (checked October 2026) | Yes, PDP Questions where you install it |
| WhatsApp cart recovery | Yes: a Shopify abandoned-cart trigger that sends WhatsApp templates | Yes, 13% to 39% purchase rate |
| Memory across channels | Contacts, custom properties and centralized conversations. Persistent AI memory across channels: Not found in Keplero AI's public docs (checked October 2026) | Yes, one memory per customer |
| After the purchase | Order status lookup, tracking and policy answers. Returns, refunds and order edits: Not found in Keplero AI's public docs (checked October 2026) | Order status and tracking built in on Shopify; returns and exchanges with an Agentic Skill |
| Custom actions | Custom REST API actions and webhooks. MCP: Not found in Keplero AI's public docs (checked October 2026) | Agentic Skills: connect any software with an API and the agent can act in it. Zipchat MCP in every plan |
| Ecommerce platforms | Shopify, WooCommerce and PrestaShop; a Magento 2 guide. BigCommerce and Salesforce Commerce Cloud: Not found in Keplero AI's public docs (checked October 2026) | Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix |
| Helpdesks | Zendesk, Gorgias, Intercom and Freshdesk connectors: Not found in Keplero AI's public docs (checked October 2026) | Works inside Zendesk, Gorgias, Intercom, Freshdesk and Salesforce |
| Team | 1 operator on Starter, up to 2 on Pro, up to 5 on Premium | Unlimited team members on every plan |
| Setup | "Configura Keplero AI in pochi minuti" (set up in a few minutes, their claim). Also an onboarding call, Meta Business Manager for Instagram and WhatsApp template approval | Live in under 30 minutes |

## What a Keplero AI plan includes

Keplero caps operators and conversations on annual plans. Zipchat includes all channels and unlimited team members.

| In the plan | Keplero AI | Zipchat |
|---|---|---|
| Team members | 1 to 5 operators by plan | Unlimited on every plan |
| Channels in the plan | Chat plan or voice plan, not both | All channels |
| Billing | Annual subscription | Monthly or annual |
| Conversations | Capped per plan | Replies per plan, extra replies $49 per 250 |

- Keplero AI pricing page: Starter €125, Pro €208 and Premium €291 a month with an annual subscription, for 500, 1,000 and 2,000 conversations a month.
- Keplero AI Italian price list: Pro €2,749 and Premium €3,849 a year plus VAT, for 1,500 and 3,000 conversations a month.
- Both lists cap operators: 1 on Starter, up to 2 on Pro, up to 5 on Premium. Both exclude Meta fees.
- The lists differ. Pro at €208 a month is €2,496 a year on the pricing page; the Italian list shows €2,749. Premium: €3,492 against €3,849.
- A third set: the ecommerce page shows Pro from €1,990 and Premium from €2,500 a year plus VAT.
- Zipchat: Starter $80, Pro $300, Scale $600 and Scale Plus $1,200 a month, 20% less billed annually. Extra replies cost $49 per 250, or $49 per 500 on Scale Plus.
- Keplero conversations do not convert into AI replies, so this page shows no price ladder.
- Prices checked October 2026.

## Keplero AI price lists as published

| Page | Plan | Price | What it includes |
|---|---|---|---|
| keplero.ai/pricing | Starter | €125 a month, annual subscription | Up to 500 conversations a month, 1 operator |
| keplero.ai/pricing | Pro | €208 a month, annual subscription | Up to 1,000 conversations a month, up to 2 operators |
| keplero.ai/pricing | Premium | €291 a month, annual subscription | Up to 2,000 conversations a month, up to 5 operators |
| keplero.ai/prezzi | Pro | €2,749 a year plus VAT | Up to 1,500 conversations a month, up to 2 operators |
| keplero.ai/prezzi | Premium | €3,849 a year plus VAT | Up to 3,000 conversations a month, up to 5 operators |
| keplero.ai/ecommerce | Pro | From €1,990 a year plus VAT | Shopify, WooCommerce or PrestaShop integration, product knowledge, order status |
| keplero.ai/ecommerce | Premium | From €2,500 a year plus VAT | Up to 3,000 conversations a month, up to 5 operators |

The three pages give different figures for the same plan names. Meta fees are excluded on every list. Voice is a separate Centralino AI plan.

## Keplero AI ratings as listed

| Site | Rating | Reviews |
|---|---|---|
| Trustpilot Italia | 4.3/5 | 101 |
| G2 | Listing not verified (checked October 2026) |  |
| Capterra | Listing not verified (checked October 2026) |  |
| Shopify App Store | Listing not verified (checked October 2026) |  |

Ratings as Trustpilot Italia showed them on 12 October 2026. Some reviews there raise billing complaints.

## Zipchat plans

| Plan | Price a month | Billed annually | Replies a month | Extra replies |
|---|---|---|---|---|
| Starter | $80 | $64 a month | 750 | $49 per 250 |
| Pro | $300 | $240 a month | 3,000 | $49 per 250 |
| Scale | $600 | $480 a month | 6,000 | $49 per 250 |
| Scale Plus | $1,200 | $960 a month | 14,000 | $49 per 500 |
| Unlimited | from $2,100 | Fixed price, rate locked for 12 months | Unlimited | No overage |

Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%.

## Positioning map

Horizontal axis: Every industry to Ecommerce only. Vertical axis: Part of journey to Whole journey. Keplero AI's homepage names ecommerce, hotels, medical practices, beauty, real estate and restaurants; Zipchat serves ecommerce only. Keplero sits near the left because online retail is one of several sectors. The vertical position follows the journey table: steps covered, with partial steps counted as half.

## Notes

* Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.

- Keplero AI guides purchases in chat. A product-page answer surface: Not found in Keplero AI's public docs (checked October 2026).
- A site search bar that answers shoppers: Not found in Keplero AI's public docs (checked October 2026).
- Keplero AI keeps contacts, custom properties and centralized conversations. Persistent AI memory across channels: Not found in Keplero AI's public docs (checked October 2026).
- Keplero AI lists custom REST API actions and webhooks.

## What is the best Keplero AI alternative for ecommerce?

For Shopify brands that want one AI agent from social comments to after-sales, the best Keplero AI alternative is Zipchat. Tidio, LiveChat, ManyChat and Re:amaze follow, with one neutral line each.

1. Zipchat: One AI agent for sales and support on every channel, built only for ecommerce. Best for: Shopify brands that sell from social comments to checkout, with a growing team
2. [Tidio](https://www.zipchat.ai/alternatives/tidio): Live chat, rule-based Flows and the Lyro AI agent for every kind of business.
3. [LiveChat](https://www.zipchat.ai/alternatives/livechat): Live chat software for every industry, billed by seat.
4. [ManyChat](https://www.zipchat.ai/alternatives/manychat): Automation for Instagram, Messenger and WhatsApp DMs, built around flows.
5. [Re:amaze](https://www.zipchat.ai/alternatives/reamaze): Helpdesk with an AI agent and live chat, in one shared inbox.

## Sources

### Results

- [Keplero AI ecommerce industry page (checked 12 October 2026)](https://keplero.ai/industry/ecommerce)

### Side by side

- [Keplero AI homepage (checked 12 October 2026)](https://keplero.ai/)
- [Keplero AI team page (checked 12 October 2026)](https://keplero.ai/team)
- [Keplero AI subprocessors list (dated 27 August 2026)](https://keplero.ai/subprocessors)
- [Keplero AI docs, social FAQ (checked 12 October 2026)](https://docs.keplero.ai/integrazioni/social/faq-social)
- [Keplero AI docs, Shopify automations (checked 12 October 2026)](https://docs.keplero.ai/automazioni/ecommerce/automazioni-shopify)
- [Keplero AI docs, create a REST API integration (checked 12 October 2026)](https://docs.keplero.ai/integrazioni/rest/creare-integrazione-api-rest)
- [Keplero AI docs, configure a webhook (checked 12 October 2026)](https://docs.keplero.ai/automazioni/configurare-webhook)
- [Keplero AI docs index (checked 12 October 2026)](https://docs.keplero.ai/llms.txt)
- [Keplero AI pricing page (checked 12 October 2026)](https://keplero.ai/pricing)
- [Keplero AI price list, Italian (checked 12 October 2026)](https://keplero.ai/prezzi)
- [Keplero AI ecommerce offer page (checked 12 October 2026)](https://keplero.ai/ecommerce)
- [Keplero AI reviews on Trustpilot Italia (checked 12 October 2026)](https://it.trustpilot.com/review/keplero.ai)

## Frequently asked questions

### Keplero AI vs Zipchat: which is better for Shopify brands?

For Shopify brands that sell from social comments to checkout, Zipchat. Keplero AI is a customer service assistant for SMEs in every industry, with operator caps per plan. Zipchat is one AI agent for ecommerce only, with unlimited team members.

### Keplero AI pricing vs Zipchat: what is the difference?

Keplero sells annual plans with conversation and operator caps. Its pricing page lists €125, €208 and €291 a month. Its Italian price list shows €2,749 and €3,849 a year (checked October 2026). Meta fees are extra. Zipchat starts at $64 a month billed annually, with unlimited team members. See Zipchat pricing.

### What are the best Keplero AI alternatives for Shopify?

Zipchat for one AI agent from social comments to after-sales. Tidio and LiveChat offer website chat for every industry. ManyChat builds flows for DMs, and Re:amaze is a helpdesk with an AI agent.

### Does Keplero AI answer Instagram comments?

Its social FAQ says no: Keplero answers only DMs (checked October 2026). Zipchat answers Instagram and Facebook comments, Instagram DMs and Messenger, with one memory of each customer.

### How many team members can use Zipchat?

Unlimited, on every plan, so you pay no per-seat fees as your team grows. Keplero AI plans include 1 to 5 operators (checked October 2026).

### Does Zipchat work in Italian?

Yes. Zipchat replies in the customer's language automatically, so an Italian shopper gets Italian back. The same agent answers in any language, on every channel.

### Does Zipchat work with WooCommerce and Magento?

Yes. Zipchat works with Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix. It reads each brand's catalog from day one.

### Does Zipchat recover abandoned carts on WhatsApp?

Yes. Zipchat sends one WhatsApp message with the product and a checkout button. Brands see a 13% to 39% purchase rate on recovered carts. Cart recovery runs on Shopify.

### How long does it take to switch from Keplero AI to Zipchat?

Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.

### Is Zipchat free to use?

No. Test Zipchat with the 7-day free trial, then pick a plan from $64 a month billed annually. Team members are unlimited, so you pay no per-seat fees.

### Can my team take over a conversation?

Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.

## More from Zipchat

- [Zipchat pricing](https://www.zipchat.ai/pricing)
- [Agentic Skills](https://www.zipchat.ai/agentic-skills)
- [Agentic AI search](https://www.zipchat.ai/agentic-ai-search)
- [AI product questions](https://www.zipchat.ai/ai-product-questions)
- [WhatsApp AI for ecommerce](https://www.zipchat.ai/channels/whatsapp)

Full comparison: https://www.zipchat.ai/alternatives/keplero-ai