# Gorgias alternative: Zipchat

Gorgias started as a Chrome extension. Its billing model still protects that origin. See how Zipchat turns your Shopify tickets into revenue and saves $8,532/year.

## Overview

Gorgias was built as a ticket helpdesk in 2015. It is a reactive legacy helpdesk with some AI on top. Zipchat was born in the Agentic era to turn customer support from a cost to a profit center.

Gorgias is a Shopify helpdesk that added an AI agent on top of a ticket queue. Zipchat is an agentic AI platform where AI runs conversations and humans join live when needed. Gorgias charges per ticket resolution with overages at $1.50 per AI resolution. Zipchat is flat-rate with no overages. Zipchat supports Shopify, WooCommerce, and Wix; Gorgias AI features are Shopify only. Zipchat goes live in under 1 hour with no Help Center required.

## Zipchat at a glance

- AI customer engagement platform with ecommerce and SaaS modes
- Agentic AI Search engine: searches live catalog or live codebase at inference time
- Channels: website chat, WhatsApp, Instagram DM, Facebook Messenger, email
- Supports 95+ languages with automatic detection
- Human handoff built in: team joins live conversations from the dashboard
- Paid plans from $49/month. 7-day trial. 30-day money-back guarantee
- Shopify Certified. Supports WooCommerce and Wix

Full comparison: https://www.zipchat.ai/alternatives/gorgias