# Chatty alternative that acts in your tools

One AI agent that sells and supports on every channel, and acts in any tool with an API.

Chatty answers and sells in chat. Zipchat is one AI agent with one memory that also answers on product pages, recovers carts and acts in your tools.

Zipchat is an AI agent for ecommerce brands: one agent, with one memory of each customer, that sells and supports on every channel.

## Is Zipchat a good Chatty alternative?

Yes, for ecommerce brands that need the agent to act, not only to chat. Zipchat answers on product pages and in the site search bar, keeps one memory per customer, and connects to any tool with an API.

Chatty describes itself as a platform that helps Shopify users engage with their customers.

- Pick Zipchat: one agent that acts in your tools
- The difference: Chatty lives in the chat, Zipchat follows the whole journey

## The customer journey, step by step

Chatty works inside the chat and its inbox. Zipchat puts one agent with one memory at every step, from social to the repeat order.

Zipchat covers 8 of 8 steps. Chatty: 1 covered, 2 partial.

| Step | Zipchat | Chatty |
|---|---|---|
| Discovers | Answers comments and DMs on social. | Not found: Instagram and Messenger replies are manual in its inbox. AI on these channels is not documented (checked October 2026) |
| Searches | Answers intent in your site search bar. | Partial: Searches the whole catalog, but only inside the chat (AI Mode), not in your site search bar |
| Evaluates | Answers questions on the product page. | Not found as a product page feature. AI Mode has Tell me more and Ask about it inside the chat (checked October 2026) |
| Decides | Recommends products in chat. | Covered: AI Mode picks products for each visitor and replies with product cards that carry an add to cart button |
| Leaves | Recovers the cart on WhatsApp. | Partial: WhatsApp messages arrive in the Chatty inbox, and catalog orders get a checkout link on Pro or Plus. AI cart recovery on WhatsApp is not documented |
| Has bought | Tracks orders. Handles returns and exchanges*. | Not found: Order support is listed as coming soon (checked October 2026) |
| Comes back | Remembers the customer on every channel. | Not found in Chatty's public docs (checked October 2026) |
| Acts | Acts in your tools. Agentic Skills for any tool with an API. | Not found: Custom actions in your tools are not documented (checked October 2026) |

One agent. One memory. Every channel.

## One agent on every channel

Zipchat covers 6 of 6 channels. Chatty: 1 covered, 1 partial.

| Channel | Zipchat | Chatty |
|---|---|---|
| Social | Answers comments and DMs on Instagram and Messenger. | Not found: Instagram and Messenger replies are manual in the inbox |
| Website | AI agent in your website chat, search bar and product pages. | Covered: AI Mode in the Chatty chat box |
| WhatsApp | Chat and cart recovery on WhatsApp. | Partial: WhatsApp inbox, and a checkout link for catalog orders on Pro or Plus |
| Email | Replies to support email in the same thread. | Not found: Emails forward to the Chatty inbox |
| Support | Tracks orders, answers after-sales, hands over to your team. | Not listed as an AI channel in the pages we read (checked October 2026) |
| Memory | One memory per customer on every channel. | Not found in Chatty's public docs (checked October 2026) |

Channels as listed on the vendor pages we read. "Not listed" or "Not found" does not mean the vendor lacks it.

## What each vendor publishes

| Metric | What Chatty publishes | What Zipchat publishes |
|---|---|---|
| Automation | Not compared: different units | 97%+ handled by the AI, under 3% escalate |
| Sales | Not compared: different units | 16.4%+ of AI conversations convert into sales, on average across channels |
| Best case | Not published | Up to 37.8% in chat, one supplement brand |
| WhatsApp cart recovery | Not found in public docs (checked October 2026) | 13% to 39% purchase rate |

Sources: vendor pricing and docs, checked October 2026. Links are listed under Sources below.

## Chatty vs Zipchat: side by side

| Topic | Chatty | Zipchat |
|---|---|---|
| Designed for | Shopify users who want to engage with their customers | Ecommerce brands on Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix |
| How it is built | Chat and inbox with AI | Agent first, deployed on every channel, ecommerce only |
| Pricing model | Plans with a monthly AI usage; the pricing sources differ (see the price list below) | Per reply, set by the plan. Unlimited at a fixed price |
| Channels with AI | Website chat with AI Mode, and a WhatsApp checkout link for catalog orders on Pro or Plus | Website chat, WhatsApp, Instagram, Messenger, email |
| PDP questions | Not found as a product page feature in Chatty's public docs (checked October 2026) | Yes, where you install it |
| AI Search | AI Mode searches the catalog inside the chat | Yes, in the site search bar |
| WhatsApp cart recovery | Not found in public docs (checked October 2026) | Yes, 13% to 39% purchase rate |
| Shared memory across channels | Not found in public docs (checked October 2026) | Yes, one memory per customer |
| Custom actions | Custom actions in your tools: not documented (checked October 2026) | Agentic Skills for any tool with an API |
| Setup | "15 minutes" (their claim) | Live in under 30 minutes |

## Pricing

Every plan includes unlimited team members, and the Unlimited plan has a fixed price with no overage.

- Zipchat prices by replies per plan. Chatty includes a different monthly AI usage in each plan, and its sources differ, so this page shows no ladder.
- Prices checked October 2026.

## Chatty price list as published

| Plan and price | Comparison article, 15 July 2026 | Help center allowances |
|---|---|---|
| Free, $0 | 50 AI conversations a month | 50 AI conversations, lifetime |
| Basic, $19.99 | 100 a month | 50 a month |
| Pro, $68.99 | 500 a month | 300 a month |
| Top plan, $199 (named Plus in the help center) | 1,000 a month | 700 a month |
| Extra conversations | Not stated | $0.4 each |

The two sources list different allowances, so this page computes no ladder. Chatty's article is its own comparison page, used here for the price list only.

## Zipchat plans

| Plan | Price a month | Billed annually | Replies a month | Extra replies |
|---|---|---|---|---|
| Starter | $80 | $64 a month | 750 | $49 per 250 |
| Pro | $300 | $240 a month | 3,000 | $49 per 250 |
| Scale | $600 | $480 a month | 6,000 | $49 per 250 |
| Scale Plus | $1,200 | $960 a month | 14,000 | $49 per 500 |
| Unlimited | from $2,100 | Fixed price, rate locked for 12 months | Unlimited | No overage |

Every plan includes all channels, all languages and unlimited team members, with a 30-day money-back guarantee. Annual billing saves 20%.

## Positioning map

Horizontal axis: Shopify only to Seven platforms. Vertical axis: In the chat to Whole journey. Zipchat supports Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix, and Chatty describes itself as a platform for Shopify users. The vertical position follows the journey table: steps covered, with partial steps counted as half.

## Notes

* Tracking orders is built in on Shopify. Returns, exchanges and order edits need an Agentic Skill connected to your tools.

- Chatty: not found as a product page feature in Chatty's public docs (checked October 2026).
- AI Mode searches the catalog inside the chat.
- Not found in Chatty's public docs (checked October 2026).
- Custom actions in your tools: not documented.

## What is the best Chatty alternative for ecommerce?

For Shopify brands that want one AI agent for sales and support, the best Chatty alternative is Zipchat. Rep AI, Shopify Inbox, Tidio and Gorgias follow, with one neutral line each.

1. Zipchat: One AI agent for sales and support on every channel, built only for ecommerce. Best for: Shopify brands that want one agent from search to repeat order
2. [Rep AI](https://www.zipchat.ai/alternatives/rep-ai): AI sales and support agent for Shopify brands.
3. [Shopify Inbox](https://www.zipchat.ai/alternatives/shopify-inbox): Free chat inbox from Shopify.
4. [Tidio](https://www.zipchat.ai/alternatives/tidio): Live chat, rule-based Flows and the Lyro AI agent for every kind of business.
5. [Gorgias](https://www.zipchat.ai/alternatives/gorgias): Ticket helpdesk with an AI Agent, built first for ecommerce.

## Sources

### Results

- [Chatty AI conversations help page](https://help.chatty.net/ai/overview/ai-conversations/)
- [Chatty WhatsApp channel](https://help.chatty.net/live-chat/channels/whatsapp/)

### Side by side

- [Chatty quick start](https://help.chatty.net/getting-started/quick-start/)
- [Chatty AI Mode](https://help.chatty.net/chatbox/ai-mode/)
- [Chatty AI assistant overview](https://help.chatty.net/ai/overview/what-ai-assistant-can-do/)
- [Chatty Facebook Messenger and Instagram channel](https://help.chatty.net/live-chat/channels/facebook-messenger-instagram/)
- [Chatty email channel](https://help.chatty.net/live-chat/channels/email/)
- [Chatty comparison article, price list only](https://chatty.net/blog/chatty-vs-zipchat-ai-sales-agent-comparison/)

## Frequently asked questions

### Chatty vs Zipchat: which is better for Shopify brands?

It depends on the team. Chatty is a chat and inbox with AI for Shopify users. Zipchat is one AI agent that sells and supports on every channel. It keeps one memory per customer and uses Agentic Skills for any tool with an API.

### How much does Zipchat cost?

Zipchat costs from $64 a month billed annually, or $80 billed monthly, with replies per plan and unlimited team members. The Unlimited plan starts from $2,100 a month at a fixed price. See Zipchat pricing for every plan.

### What are the best Chatty alternatives for Shopify?

Zipchat for one AI agent that sells and supports. Rep AI is an AI sales agent and Shopify Inbox is a free chat inbox. Tidio suits small teams and Gorgias suits ticket queues.

### Can my team review the AI's replies before they are sent?

Yes. Draft mode lets your team approve each AI reply before it goes out, on the channels that support it.

### Can my team take over a conversation?

Yes. Your agents take over from the Zipchat inbox in manual reply mode at any time.

### Which platforms does Zipchat support?

Shopify, WooCommerce, Magento, BigCommerce, PrestaShop, Salesforce Commerce Cloud and Wix. Zipchat reads each brand's catalog, and automated cart recovery runs on Shopify. Other platforms connect order data with an Agentic Skill.

### Does Zipchat recover abandoned carts on WhatsApp?

Yes. Zipchat sends one WhatsApp message with the product and a checkout button. Brands see a 13% to 39% purchase rate on recovered carts. Cart recovery runs on Shopify.

### How long does it take to switch from Chatty to Zipchat?

Zipchat is live in under 30 minutes. Sign up, link your ecommerce platform, and the AI reads your catalog and site. Your team keeps working in the Zipchat inbox.

### Does Zipchat reply in my customers' language?

Yes, automatically. A shopper who writes in French gets French back, with no language setup on your side.

## More from Zipchat

- [Zipchat pricing](https://www.zipchat.ai/pricing)
- [Agentic Skills](https://www.zipchat.ai/agentic-skills)
- [Agentic AI search](https://www.zipchat.ai/agentic-ai-search)
- [AI product questions](https://www.zipchat.ai/ai-product-questions)
- [WhatsApp AI for ecommerce](https://www.zipchat.ai/channels/whatsapp)

Full comparison: https://www.zipchat.ai/alternatives/chatty